Referral Associate, Full Time, Day Shift

Adventist Health; San Luis Obispo (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

Adventist Health Sierra Vista in San Luis Obispo, CA is seeking staff to coordinate referrals and verify third party information, arranging appointments and tracking referrals.

The role involves routine tasks within established guidelines, with daily instructions. Educational preferences include high school/GED and an associate/technical degree where possible.

Qualifications

• High school diploma or GED preferred.
• Associate's/Technical degree or equivalent experience preferred.
• Preferred certifications in CNA/MA or medical terminology.

Responsibilities

• Communicate with ordering providers and nursing about insurance authorizations and scheduling.
• Take telephone requests for authorizations and inform patients of appointment details.
• Maintain EHR referral documentation reflecting actions on referrals.
• Schedule referral appointments and track patient compliance.
• Submit retroactive authorization requests as needed.
• Performs other duties as assigned.

Skills

Communication

Phone coordination

Education

High School / GED

Associate’s / Technical Degree

Tools

EHR system

Job description

Nestled on the Central California Coast, Adventist Health Sierra Vista has been providing care to our community since 1959. Our 162-bed acute care facility includes a Level III Neonatal Intensive Care Unit and county designated trauma center. San Luis Obispo offers the excitement of a lively community while being a fifteen-minute drive from the serenity of Avila Beach, known for their natural hot springs, and Pismo Beach, known for their sand dunes and eucalyptus trees. Featuring a charming downtown, comfortable coastal weather, idyllic views, and an active lifestyle San Luis Obispo offers much to be had.

Job Summary

Coordinates and completes referrals including acquiring and verifying third party information, obtaining and arranging appointments and tracking. Works on routine assignments within defined parameters, established guidelines and precedents. Follows established procedures and receives daily instructions on work.

Job Requirements

Education and Work Experience:

• High School Education/GED or equivalent: Preferred


• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred

Licenses/Certifications

• Certified Nurse's Assistant (CNA), Medical Assistant (MA), or medical terminology course: Preferred

Essential Functions

• Communicates with ordering providers and nursing regarding insurance authorizations, denials, peer-to-peer review requests and scheduling difficulties with referrals to providers.


• Takes telephone requests for authorizations. Prepares referral requests. Informs patients of appointment information and instructions.


• Maintains electronic health record (EHR) referral documentation to reflect actions on specific referrals (including adding incoming referrals that were not generated from the electronic health record (HER)). Maintains referral resource document.


• Schedules referral appointments with appropriate department or referred to provider. Tracks referral patient compliance and communicate with referring provider as necessary regarding patients refusing service and patients not showing up to a referral appointment.


• Submits retroactive authorization requests as needed.


• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

JOB INFO

Job Identification : 73437

Job Category : Associate

Posting Date : 2026-11-06T19:40:20+00:00

Job Shift : Day Shift

Locations :

San Luis Obispo, CA, United States

Assignment Category : Full-time regular

Pay Range : The estimated base pay for this position is $25.00 to $29.26. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

Hiring Department : San Luis Obispo - Specialty 130

Shift Length : 8 Hours