Referral and Scheduling Coordinator

Humana Inc; Jacksonville (FL); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement savings plan

Paid time off and holidays

Job summary

Humana Inc. is seeking a Referral and Scheduling Coordinator in Jacksonville, FL to pre-register patients for exams and procedures with specialists, coordinate with providers, and manage high-volume calls.

You will gather information, communicate instructions, and work under supervision to ensure timely referrals and patient satisfaction. The role requires healthcare experience, proficiency with MS Office, and strong communication skills.

Qualifications

• 2 years of hands-on referrals healthcare experience in a clinical setting (Medicare preferred).
• Proficient with MS Office (Word, Excel, Outlook).
• Proficient in medical terminology.
• Experience with Electronic Medical Records.
• Excellent professional communication abilities.
• Role is patient-facing and part of TB screening program; TB screening required if selected.
• Passionate about improving consumer experiences.

Responsibilities

• Schedule and pre-register patients for exams and procedures with external specialists.
• Gather and communicate all information and preparation instructions to patients and referring providers.
• Manage incoming and outgoing calls (about 80% of time).

Skills

Healthcare experience

Microsoft Office

Medical terminology

Electronic Medical Records

Professional communication

TB screening program

Bilingual English/Spanish

ICD-10/CPT coding

Education

Bachelor's Degree in Healthcare or Business Administration

Tools

Microsoft Word

Excel

Outlook

EMR Systems

Job description

Become a part of our caring community

The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Referral and Scheduling Coordinator performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. You will report to the Medical Referrals Supervisor.

The Referral and Scheduling Coordinator gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

You will manage both incoming and outgoing phone calls approximately 80% of the time.

Use your skills to make an impact

Required Qualifications

• 2 years of hands-on referrals healthcare experience in a clinical setting, preferably within the Medicare population

• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook

• Proficient in medical terminology

• Experience with Electronic Medical Records

• Excellent professional communication abilities, at all levels within the organization and with patients, at all times

• This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

• Must be passionate about contributing to an organization focused on improving consumer experiences

Preferred Qualifications:

• Bachelor's Degree in Healthcare or Business Administration

• Bilingual English/Spanish

• Knowledge of ICD 10 and CPT coding

• Medical Assistant or Professional State Certifications related to healthcare

Work Hours: Monday – Friday 8:00 to 5:00

Location: Onsite in Jacksonville, FL

Alert:

Humana values personal identify protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [e-mail] with instructions on how to add the information into your official application on Humana's secure website.

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Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources