Receptionist

Humana Inc; Jacksonville (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Job summary

Humana Inc. is seeking a Receptionist 1 in Jacksonville, FL, to handle calls, greet visitors, and route inquiries. This role supports patient-focused service within a healthcare environment and requires strong communication and organizational skills.

The position offers a 40-hour work week, in-office hours, and a compensation range of $38,000 to $45,800 per year, with bonus potential based on performance. TB screening is required on hire.

Qualifications

• High School Diploma or GED.
• 1 year+ experience in healthcare preferred or strong customer service in Retail/Hospitality/Call Centers.
• Must be passionate about patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).
• TB screening required upon hire.

Responsibilities

• Receive and route incoming/outgoing calls and accommodate visitors promptly and courteously.
• Operate switchboard or multi-line phone; take and distribute messages.
• Greet visitors, issue passes and maintain logs; direct to appropriate office or staff.
• Respond to routine inquiries about location, hours, contact information.
• Assist with meeting room bookings, mail distribution, courier handling.
• Work under supervision within established policies and guidelines.

Skills

Customer service

Phone etiquette

Team player

Multitasking

Attention to detail

Organized

MS Office

Communication

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, Outlook, Access)

Job description

Become a part of our caring community

The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

The Receptionist 1 operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Use your skills to make an impact

Required Qualifications

• High School Diploma or GED

• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.

• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care

• Excellent customer service and phone etiquette

• Team player with a positive attitude

• Ability to multitask in a fast-paced environment

• Attention to detail and highly organized

• Knowledge of MS Office (Word, Excel, Outlook, Access)

• This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.

Preferred Qualifications:

• Value-based care model experience

• Knowledge of Medical Terminology

• Experience with EMR Systems (Electronic Medical Records)

• Bilingual in English and Spanish

Hours: Monday – Friday, 8:00 AM to 5:00 PM

Location: In-office - Jacksonville, FL

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources