Referral And Authorization Specialist (Phoenix, AZ Only)

TEKsystems; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare staffing company is seeking an R&A Coordinator. This fully remote role involves managing inbound and outbound calls, verifying patient benefits, and assisting in scheduling appointments with specialists. Ideal candidates should have experience in patient registration, excellent listening skills, and a strong customer service background. Pay is $20.00/hr with additional benefits including medical, dental, and a 401(k).

Benefits

Medical, dental & vision

401(k) Retirement Plan

Paid Time Off (PTO)

Qualifications

• Experience in Patient Registration and Scheduling within the last 2-3 years.
• Call center experience and Medical Assistant experience are a plus.
• Knowledge of medical terminology and insurance verification is required.

Responsibilities

• Take inbound and outbound calls focusing on referrals.
• Verify benefits and schedule patients with specialists.
• Provide timely follow-up to address questions or concerns.

Skills

Excellent listening skills

Customer service skills

Relationship management

Attention to detail

Education

High school diploma or equivalent (GED)

Job description

*MUST BE LOCATED IN PHOENIX, AZ TO APPLY. Position is 100% remote for Arizona residents only.*

Hours of Operation: Mon.-Fri. 5am to 6:30pm - 8 hour set shift

Description

The R&A Coordinator will be required to take both inbound and outbound calls. This role will work from an Auto-Dialer (80 calls per day). Metric Goal: 25 Referrals per day. 4 hours of the day the R&A Coordinator will be taking high volume inbound calls. This role focuses on Primary Care Physicians referring their patients to Specialist. To be successful in this role a new hire would be focusing on verifying benefits and scheduling patients with Specialist Doctors.

The position requires excellent listening skills, the ability to research member and provider questions, and to provide timely follow-up ensuring that all questions or concerns have been fully addressed. The Patient Navigator must at all times demonstrate a supportive demeanor while maintaining a positive, caring and professional attitude. This position requires a highly motivated person with exceptional customer service, relationship management and interpersonal skills. Attention to detail. Capable of independent thinking, as well as perform in a team environment.

Qualifications

• Experience: Patient Registration, Scheduler, Prior Authorization and referrals - within the last 2-3 years.
• Prior call center experience and MA experience is a plus.
• Medical Office or Healthcare environment.
• Medical terminology, Insurance verification, insurance benefit knowledge, referral processing and authorization experience required.
• High school diploma or equivalent (GED).
• This role focuses on Complex Specialty Medical Services. Medical terminology knowledge is a must!

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully remote position. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.