Referral Allocation Coordinator

HonorBridge, Inc.; Chapel Hill (NC); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

HRA

Life insurance

Long-Term Disability Coverage

Short-Term Disability Coverage

Retirement match

Paid time off

Work-Life Balance Benefit

Mental Health Benefit

Dental and Vision Insurance

Job summary

HonorBridge is seeking a Referral Allocation Coordinator to manage organ referrals, coordinate allocation, and support donor case progression across our NC service area. The role combines clinical knowledge with strong communication to ensure timely donations.

This night-shift, mostly remote position requires NC residency, three 12-hour shifts per week, and on-call coverage including weekends and holidays. Travel to offices may be required for meetings and training.

Qualifications

• Associate degree in a healthcare-related field or 2–3 years of clinical experience.
• Experience with medical documentation, data entry, and electronic records.
• Knowledge of medical terminology and HIPAA privacy practices.
• Strong communication and collaboration skills.
• Resident of North Carolina.

Responsibilities

• Serve as the referral and allocation coordinator on call.
• Review new referrals and assess donor potential via medical records.
• Monitor active referrals and assess changes in patient status.
• Collaborate with the Administrator on Call to support donor progression.
• Activate organ recovery and clinical staff as directed.
• Document allocations and donor offers per OPTN/UNOS policies.
• Maintain DonorNet documentation and UNOS feedback.
• Ensure confidentiality of donor and patient information.

Skills

Strong communication

Interpersonal skills

Collaboration

Ability to manage multiple priorities

Medical terminology knowledge

Education

Associate degree in a healthcare-related field

2–3 years clinical or healthcare experience

Tools

Microsoft Office

EMR systems

DonorNet

Job description

At HonorBridge, our mission is to build connections that save and heal lives through organ and tissue donation. Every donation opportunity begins with timely coordination, clinical assessment, and collaboration among healthcare professionals who work together to make the gift of life possible.

We are seeking a Referral Allocation Coordinator to play a vital role in the donation process by managing organ referrals, coordinating allocation activities, and supporting donor case progression across our service area. This is a unique opportunity to combine clinical knowledge, critical thinking, communication, and mission-driven work that directly impacts transplant recipients and donor families.

The Opportunity

The Referral Allocation Coordinator (RAC) facilitates organ donation within the HonorBridge service area by managing organ referrals and coordinating organ allocation for local donors. This role serves as a critical communication and coordination hub, collaborating with hospital teams, transplant centers, surgeons, HonorBridge staff, and the Administrator on Call (AOC) to ensure donation opportunities are evaluated and progressed efficiently.

The RAC reviews new referrals, monitors active donor cases, coordinates organ offers, completes required OPTN/UNOS documentation, and helps activate operational and clinical teams to support donation activities.

This is a night shift position requiring three 12-hour shifts per week, including on-call responsibilities, weekends, and holidays. The position works primarily remotely from home. Applicants must reside in North Carolina and maintain reliable internet and cell phone access. Periodic travel to HonorBridge offices for meetings and training is required.

What You'll Do

In This Role, You Will

• Facilitate organ donation by serving as the referral and allocation coordinator on call.
• Complete initial evaluations of new organ referrals through medical record review and assessment of donor potential.
• Monitor active referrals and assess changes in patient status through EMR review and collaboration with hospital care teams.
• Collaborate closely with the Administrator on Call (AOC) to support donor case progression and operational decision-making.
• Activate organ recovery and clinical staff as directed to support donation activities.
• Coordinate and complete allocation of organs deemed suitable for transplantation.
• Initiate, manage, and document organ offers in accordance with OPTN policies and procedures.
• Communicate effectively with HonorBridge staff, transplant centers, surgeons, transplant coordinators, and hospital partners.
• Review, complete, and maintain accurate documentation within HonorBridge systems and DonorNet.
• Complete required UNOS donor feedback and follow-up documentation.
• Monitor and follow up on donor culture results as needed.
• Maintain electronic medical record (EMR) access and effectively utilize remote access systems to review clinical information.
• Ensure confidentiality of all donor, recipient, patient, and hospital information.
• Participate in department meetings, quality initiatives, and process improvement efforts.
• Build collaborative working relationships with healthcare professionals, transplant personnel, physicians, and HonorBridge team members.
• Support administrative responsibilities, communication activities, and quality assurance tasks as assigned.
• Represent HonorBridge's mission, values, and commitment to service excellence in every interaction.

What You'll Bring

We're seeking a clinically minded professional who thrives in a fast-paced environment, remains calm under pressure, and is passionate about helping save and heal lives through donation.

Minimum Qualifications

• Associate degree in a healthcare-related field and/or 2-3 years of experience in a clinical or comparable healthcare environment.
• Experience as an EMT, Paramedic, LPN, RN, or other clinical healthcare professional preferred.
• OPO Experience preferred.
• Demonstrated knowledge of medical terminology.
• Strong communication, interpersonal, and collaboration skills.
• Ability to manage multiple priorities and perform effectively in high-pressure situations.
• Experience with medical documentation, data entry, and electronic records.
• Proficiency with Microsoft Office applications and computer-based systems.
• Commitment to organ and tissue donation and HonorBridge's mission.
• North Carolina residency required.

Preferred Qualifications

• Certified Procurement Transplant Coordinator (CPTC) certification preferred.
• Critical care nursing or healthcare experience
• Experience with donor management, transplantation, organ recovery, or organ allocation activities.
• Working knowledge of OPTN/UNOS policies and procedures.
• Experience utilizing electronic medical record systems in a clinical environment.

Work Environment

This position is primarily remote and requires reliable internet service and cell phone access. Team members must maintain a private workspace suitable for handling confidential healthcare information.

The Role Requires

• Night shift coverage.
• Three12-hour shifts weekly.
• On-call responsibilities including weekends and holidays.
• Regular interaction with hospitals, transplant centers, and HonorBridge teams.
• Periodic travel to HonorBridge offices for meetings, training, and department activities.

Physical Requirements

• Prolonged sitting and computer use.
• Frequent use of keyboards, phones, and electronic systems.
• Standing and walking as needed.
• Occasional lifting of up to 30 pounds.
• Hand-eye coordination, finger dexterity, and visual acuity sufficient to perform documentation and review clinical information.

Why HonorBridge?

Every organ donation begins with a team of dedicated professionals working behind the scenes to ensure opportunities are identified, coordinated, and carried through with excellence. As a Referral Allocation Coordinator, you'll play a critical role in connecting donors and recipients while helping families create lasting legacies through the gift of life.

At HonorBridge, you'll work at the intersection of healthcare, clinical coordination, transplantation, and mission impact, helping facilitate life-saving transplants and supporting a process that brings hope and healing to others.

If you're passionate about healthcare, thrive in a fast-paced environment, and want to make a meaningful difference every day, we'd love to hear from you.

What's in It for You?

• 100% Company-Paid Employee Medical Premiums with significant company contributions toward dependent coverage.
• Health Reimbursement Account (HRA) to help offset healthcare expenses.
• Company-Paid Life Insurance and Long-Term Disability Coverage.
• Voluntary Short-Term Disability Insurance.
• Up to 8% Employer Retirement Match after one year of employment.
• Generous Paid Time Off, including vacation, sick leave, paid holidays, and floating holidays.
• $500 Annual Work-Life Balance Benefit.
• $500 Annual Mental Health Benefit.
• Dental and Vision Insurance.