Referral

Brown University Health; United States; On-site; USD 26,000 - 43,000; Full time

Job summary

Brown University Health is seeking a Referral Specialist to coordinate patient flow, schedule referrals to specialists, obtain insurance authorization, and communicate appointment details with patients and PCPs. The role supports continuity of care and requires strong communication and organizational skills in a clinical setting.

Responsibilities include triaging referrals, tracking follow-ups, and ensuring accurate documentation, with a focus on patient-centered care and adherence to practice

Qualifications

• Two years of clinical referral experience required.
• Experience with PCMH referral processes preferred.
• Strong data entry and computer skills are required.
• Excellent verbal and written communication; ability to manage competing priorities.

Responsibilities

• Schedule/coordinate/triage referrals via Lifechart work queues.
• Set follow-up alarms and track outstanding referrals.
• Obtain un-resulted consults and testing orders and forward to providers.
• Alert ordering providers when patients miss appointments.
• Scan and label correspondence in the medical record; forward to correct provider.
• Take messages, create referrals, and obtain PCP approval before sending to specialists.
• Advise patients with appointment instructions and reminders.
• Maintain knowledge of insurer referral authorization requirements and cultural sensitivity.
• Participate in performance and quality improvement activities.
• Attend required meetings and trainings and perform related duties as assigned.

Skills

Customer service

Communication

Multitasking

Data entry

Education

High school diploma or equivalent

Job description

SUMMARY:

The Referral Specialist reports to the Practice Manager. Under the general supervision, coordinates the effective and efficient patient flow in regards to scheduling appointments with specialist and testing per physician request. Obtains proper insurance authorization prior to scheduling appointment and once completed contacts patient with pertinent information and ensures that all required information is forwarded to specialist office following practice protocols. Follows patient’s status within the cycle of provider care to ensure continuity of services utilizing LifeChart referral work ques.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES:

Schedule/coordinate/triage all referrals created by and sent to the practice via Lifechart work ques. Sets follow-up alarms per practice protocols and the tracking function to ensure that all outstanding referrals are followed-up on. Obtains all un-resulted consults and testing orders managed by the referral office. Alerts the ordering provider of any patient that does not keep an appointment with a specialist or testing facility.Scans into the medical record all correspondence received on patients and ensures that they are correctly labeled and forwarded to the proper ordering provider for their review.Takes messages from the referral line/fax machine, create a referral in Lifechart and forwards the information to the PCP for approval prior to sending referrals to specialist or testing facility in accordance with practice policy. Contacts patients and instructs them with not only information about the appointment but provides them with any specific instructions prior to their appointment.Maintains current knowledge of insurer referraluthorization requirements and have a working understanding of the patient population and demonstrate cultural awareness and sensitivity.Acts as a resource to practice team members regarding referral issues.Participates in practice performance and quality improvement activities. Attends required meetings and trainings as directed.Performs other related duties appropriate to training and experience as assigned by physician practice manager.Knowledge of front office operations in addition to clinical knowledge for triaging referrals and determine when the patient need to be seen.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE:High school degree or the equivalent. Billing and medical knowledge. EXPERIENCE:Two years of clinical referral experience required. Patient Centered Medical Home Practice (PCMH) referral experience preferred. Data entry skills and computer experience required. Strong customer service focus. Effective verbal and written communication skills. Organized and able to manage competing priorities. Able to take and follow through with delegated tasks and accountability. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

Pay Range:

$19.03-$31.39

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

• Location: 58 AMARAL ST - 58 Amaral Street East Providence, Rhode Island 02915
• Work Type: M-F
• Work Shift: Day
• Daily Hours: Per Diem - As required
• Driving Required: No