Referral Specialist Urology

BHMG Lifespan Physician Group, Inc., d/b/a Brown Health Medical Group; Providence (RI); On-site; USD 26,000 - 43,000; Full time

Job summary

Brown University Health is seeking a Referral Specialist to coordinate patient flow, schedule referrals to specialists, obtain insurance authorizations, and ensure proper forwarding of information. You will support the PCP and referral teams, maintain records, and communicate clear instructions to patients in Providence, RI.

Role requires two years of clinical referral experience, strong communication, and attention to detail.

Qualifications

• High school diploma or equivalent required.
• Two years of clinical referral experience required.
• Data entry skills and computer experience required.

Responsibilities

• Schedule/coordinate/triage referrals via LifeChart work queues.
• Set follow-up alarms to ensure referrals are followed up.
• Obtain un-resulted consults and testing orders managed by the referral office.
• Notify ordering providers of patient no-shows; ensure proper documentation.

Skills

Billing knowledge

Medical knowledge

Customer service

Verbal and written communication

Organizational skills

Education

High school diploma or equivalent

Tools

LifeChart system

Data entry

Job description

SUMMARY:

The Referral Specialist reports to the Practice Manager. Under the general supervision, coordinates the effective and efficient patient flow in regards to scheduling appointments with specialist and testing per physician request. Obtains proper insurance authorization prior to scheduling appointment and once completed contacts patient with pertinent information and ensures that all required information is forwarded to specialist office following practice protocols. Follows patient's status within the cycle of provider care to ensure continuity of services utilizing LifeChart referral work ques. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Schedule/coordinate/triage all referrals created by and sent to the practice via Lifechart work ques.
• Sets follow-up alarms per practice protocols and the tracking function to ensure that all outstanding referrals are followed-up on.
• Obtains all un-resulted consults and testing orders managed by the referral office.
• Alerts the ordering provider of any patient that does not keep an appointment with a specialist or testing facility.
• Scans into the medical record all correspondence received on patients and ensures that they are correctly labeled and forwarded to the proper ordering provider for their review.
• Takes messages from the referral line/fax machine, create a referral in Lifechart and forwards the information to the PCP for approval prior to sending referrals to specialist or testing facility in accordance with practice policy.
• Contacts patients and instructs them with not only information about the appointment but provides them with any specific instructions prior to their appointment.
• Maintains current knowledge of insurer referraluthorization requirements and have a working understanding of the patient population and demonstrate cultural awareness and sensitivity.
• Acts as a resource to practice team members regarding referral issues.
• Participates in practice performance and quality improvement activities. Attends required meetings and trainings as directed.
• Performs other related duties appropriate to training and experience as assigned by physician practice manager.
• Knowledge of front office operations in addition to clinical knowledge for triaging referrals and determine when the patient need to be seen.

MINIMUM QUALIFICATIONS:

• BASIC KNOWLEDGE:High school degree or the equivalent. Billing and medical knowledge.
• EXPERIENCE:Two years of clinical referral experience required. Patient Centered Medical Home Practice (PCMH) referral experience preferred. Data entry skills and computer experience required. Strong customer service focus. Effective verbal and written communication skills. Organized and able to manage competing priorities. Able to take and follow through with delegated tasks and accountability. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

Pay Range: $19.03-$31.39

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: 117 Ellenfield Street - N/A Providence, Rhode Island 02903

Work Type: M - F 8am -5pm

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

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