Reference and Reading Room Manager, UNLV University Libraries [R0152689]

University of Nevada, Las Vegas (UNLV); Campus (IL); On-site; USD 58,140 - 71,060; Full time

Benefits offered by this job

Tuition discounts for self and depend

Paid time off

Sick leave

Holidays

Health insurance

Dental insurance

Vision care

Retirement plans

Job summary

UNLV's University Libraries – Special Collections and Archives Division seeks a Reference and Reading Room Manager to lead reference services, policy development, and oversee the reading room schedule.

The role involves training staff and students, handling remote reference requests, coordinating copyright inquiries, partnering with Digital Collections on reproductions, and supervising 3–5 student assistants.

Qualifications

• Bachelor’s Degree from an accredited institution (CHEA recognized).
• Three years of experience in archives or library public services.
• One year of supervisory experience with students or paraprofessionals.
• Knowledge of basic library operations, reference interview strategies, archival handling, and technology (Alma, Primo, Trello, AirTable).
• Strong customer service, interpersonal, written and verbal communication skills.
• Strong organizational, project management and time‑management skills.
• Ability to work independently with minimal supervision and collaboratively across levels.
• Conflict‑resolution and problem‑solving skills; sound judgment.
• Physical ability to lift up to 40 lbs and maneuver 100 lb carts.

Responsibilities

• Develop and implement policies and workflows for reference services.
• Train Faculty, staff and students in customer service and reference desk procedures.
• Maintain and monitor the reference desk (8 hours per week) and paging schedules.
• Serve as the primary contact for SCA email and phone references, managing most remote requests.
• Troubleshoot and resolve issues in the reading room; identify when escalation is needed.
• Coordinate copyright and permissions inquiries, conduct research on copyright status and oversee the permissions process.
• Collaborate with Digital Collections to manage reproduction workflow, invoicing and PCI‑compliant payments.
• Work with the Head of Special Collections Research, Engagement and Instruction to execute outreach events, instruction sessions, material selection and student supervision.
• Coordinate and provide tours of the division.
• Supervise 3–5 student assistants in reference and administrative duties.

Skills

Customer service

Communication

Time management

Project management

Independent work

Team collaboration

Education

Bachelor’s Degree

Tools

Alma

Primo

Trello

AirTable

Job description

Reference and Reading Room Manager

Position within UNLV University Libraries – Special Collections and Archives Division.

Responsibilities

• Develop and implement policies and workflows for reference services.
• Train Faculty, staff and students in customer service and reference desk procedures.
• Maintain and monitor the reference desk (8 hours per week) and paging schedules.
• Serve as the primary contact for SCA email and phone references, managing most remote requests.
• Troubleshoot and resolve issues in the reading room; identify when escalation is needed.
• Coordinate copyright and permissions inquiries, conduct research on copyright status and oversee the permissions process.
• Collaborate with Digital Collections to manage reproduction workflow, invoicing and PCI‑compliant payments.
• Work with the Head of Special Collections Research, Engagement and Instruction to execute outreach events, instruction sessions, material selection and student supervision.
• Coordinate and provide tours of the division.
• Supervise 3–5 student assistants in reference and administrative duties.

Minimum Qualifications

• Bachelor’s Degree from an accredited institution (CHEA recognized).
• Three years of experience in archives or library public services.
• One year of supervisory experience with students or paraprofessionals.
• Knowledge of basic library operations, reference interview strategies, archival handling, and technology (Alma, Primo, Trello, AirTable).
• Strong customer service, interpersonal, written and verbal communication skills.
• Strong organizational, project management and time‑management skills.
• Ability to work independently with minimal supervision and collaboratively across levels.
• Conflict‑resolution and problem‑solving skills; sound judgment.
• Physical ability to lift up to 40 lbs and maneuver 100 lb carts.

Preferred Qualifications

• Knowledge of Las Vegas and Southern Nevada history.
• Knowledge of U.S. Copyright Law.
• Strong training and teaching skills.

Benefits

• Full‑time 12‑month Administrative Faculty position, GradeB, salary range starting at $64,600.
• Competitive total rewards package: paid time off, sick leave, holidays, health, dental, vision, retirement plans.
• Tuition discounts for self and dependents at Nevada System of Higher Education schools.
• Employee recognition, wellness programming, departmental support, and opportunities for career advancement.

Equal Employment Opportunity

UNLV is an equal opportunity employer and encourages applications from women, minorities, veterans and people with disabilities. UNLV is committed to providing a workplace free from discrimination on the basis of age, disability, gender, military status, sexual orientation, gender identity, race, color, and religion.