Reel Service Technician I

Shimano North America Holding, Inc.; Ladson (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading global company in the fishing industry seeks an entry-level Reel Service Technician I to enhance customer loyalty through effective reel repairs and customer communication. Join a dynamic team offering comprehensive benefits, including paid time off and wellness incentives, in a supportive environment.

Benefits

Paid time off

Medical, dental, vision insurance

Employer-matching 401k

On-site gym

Wellness incentives

Qualifications

• 2 years of Customer Service experience is required.
• 2 years of fishing experience required.
• Some mechanical skills required.

Responsibilities

• Analyze needed repairs on fishing reels.
• Repair reels with quality and efficiency.
• Meet or exceed reel repair quotas.

Skills

Customer Service

Mechanical Skills

Proficiency in Microsoft Office

Education

High School or GED equivalent

Tools

AS400

JDE

Job description

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(Temporary to Possible Hire Through an Agency)

Shimano North America Holding, Inc. is a global company that produces products for bicycling and fishing markets. Our fishing division produces and sells products under the Shimano, G. Loomis and Power Pro brands.

We are seeking a Reel Service Technician I to join our team! At Shimano, we welcome your talent, innovation, and enthusiasm.

We offer an exceptional array of employee benefits and incentives and are proud to support our employees' health and happiness. We offer paid time off, medical, dental, vision, employer-matching 401k, wellness incentives, a fully equipped on-site gym, rideshare, and much more.

Job Summary

The Reel Technician I is responsible for playing a vital role in creating and maintaining loyal customers. Under the direction of the immediate supervisor, must meet or exceed quotas. Maintain quality repair of reels. Communicates professionally with customers, management, and co-workers.

Job Level

Entry Level

Essential Duties/Responsibilities

• Analyze needed repairs on fishing reels.
• Repair reels with quality and efficiency with minimal to no re-work.
• Meet or exceed reel repair quotas of ten (10) reels per day.
• Establish collaborative relationships with peers.
• Be available throughout the day to receive consumer calls.
• Respond to emails and voicemails in a timely manner for same-day turnarounds.
• Maintain individual and departmental service levels and goals.
• Identify and provide feedback on any non-conformities of the product being serviced.
• Mandatory overtime and weekends when required by management.
• Travel if needed.
• Perform other duties as assigned by management.
  
  

Job Qualifications

• AS400 knowledge preferred.
• JDE knowledge preferred.
• A minimum of two (2) years of experience in Customer Service required.
• A minimum of two (2) years of fishing experience.
• Some mechanical skills required.
• Proficient in Microsoft Office’s Word and Excel.
  
  

Education

High School or GED equivalent

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Shimano North America reserves the right to modify and change responsibilities and duties herein without notice.

Shimano North America is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state, or local law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Information Technology

• Industries

  Sporting Goods Manufacturing

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