Reductions Team Lead | Personal Injury

The Ward Law Group, PL; Miami (NM); On-site; USD 90,000 - 120,000; Full time

Job summary

The Ward Law Group, PL is seeking an experienced Reductions Team Lead to manage a team of reductions and lien resolution specialists in the Florida personal injury space. The role focuses on maximizing client recoveries by negotiating reductions on medical balances, hospital liens, and plan subrogation claims.

You will oversee metrics, mentor the team, and personally handle complex liens to ensure timely, accurate disbursements while maintaining compliance and client satisfaction.

Qualifications

• 4+ years in medical lien resolution or settlement negotiations at a personal injury firm, lien resolution company, or healthcare recovery vendor.
• At least 1 year leading, training, or mentoring a team.
• Demonstrated track record of meaningful reductions on medical balances and liens with supporting figures.
• Working knowledge of Medicare Secondary Payer rules and conditional payment resolution.
• Familiarity with Florida AHCA lien process and Florida PIP and collateral source framework.

Responsibilities

• Lead and supervise a team of reductions and lien resolution specialists.
• Own metrics: aggregate reduction percentage, dollars saved, aging, and turnaround time.
• Negotiate high-balance, high-complexity lien reductions personally when needed.
• Resolve Medicare conditional payments, AHCA liens, ERISA plans, and subrogation issues.
• Maintain compliance with trust accounting, Florida Bar, and firm documentation requirements.
• Build relationships with high-volume providers and lien vendors.

Skills

Leadership

Negotiation

Medical lien resolution

Team management

Florida law knowledge

Tools

Case management software

Spreadsheets

Job description

Company Description

Join an Award-Winning Personal Injury Law Firm

Company Description

Join an Award-Winning Personal Injury Law Firm

At The Ward Law Group, Our Mission Is Simple

Changing Lives. One Client at a Time

Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.

We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.

Our Core Values

• Faith - We act with integrity, honesty, and purpose in everything we do.
• Accountability - We take ownership of our work, our commitments, and the results we deliver.
• Leadership - We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams.
• Loyalty - We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.
• Service to Our Clients - We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success.
• Service to Our Teammates - We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.
• Service to Our Community - We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we live and work.

Job Description

POSITION OVERVIEW

The Reductions Team Lead runs the function that determines how much of every settlement actually reaches our clients. You will supervise a team of reductions and lien resolution specialists, personally handle the largest and most complex lien files, and own the metrics that measure our performance - aggregate reduction rate, net-to-client percentage, and time from settlement to disbursement.

This is a negotiation role with a management layer on top. Every dollar your team takes off a medical balance, a hospital lien, or a health plan’s subrogation claim is a dollar that goes to an injured client instead. You will set the standard for how hard those negotiations are pushed, hold the team to it, and step in personally when a provider or plan will not move.

Key Responsibilities

• Post-settlement medical bill and lien reductions Team Lead
• Lead the team. Supervise, train, and evaluate a team of reductions and lien resolution specialists. Assign files, manage workload distribution, run regular file reviews, and develop the team’s negotiation skills.
• Own the numbers. Track and report aggregate reduction percentage, dollars saved, aging, and settlement-to-disbursement turnaround. Identify where the team is leaving money on the table and fix it.
• Negotiate the hard files. Personally handle high-balance, high-complexity, and escalated reductions where the provider or plan has refused to move at the specialist level.
• Resolve statutory and plan liens. Direct the resolution of Medicare conditional payments and Medicare Secondary Payer obligations, Florida Medicaid (AHCA) claims under Fla. Stat.
• 409.910 including the administrative challenge process, ERISA and self-funded plan reimbursement claims, TRICARE and VA claims, and hospital and provider liens under applicable county ordinances.
• Manage letter of protection balances. Negotiate LOP balances with treating providers and maintain documentation consistent with Fla. Stat.
• 768.0427 disclosure requirements.
• Apply the collateral source framework. Analyze health insurance payments, PIP benefits, and other collateral sources under Fla. Stat.
• 768.76 to establish the correct reimbursement exposure before negotiating.
• Build provider relationships. Establish and maintain working relationships and, where appropriate, standing reduction arrangements with high-volume providers, facilities, and lien resolution vendors.
• Partner with the attorneys. Give trial and pre-suit attorneys accurate, timely lien exposure figures so they can evaluate settlement authority and advise clients on net recovery.
• Protect the client experience. Ensure clients understand their closing statement and that disbursement is accurate, documented, and prompt.
• Improve the process. Standardize templates, escalation paths, and negotiation playbooks; recommend and help implement case management system and workflow improvements.
• Maintain compliance. Ensure every file satisfies trust accounting, Florida Bar, and firm documentation requirements before funds are released.

Qualifications

REQUIRED QUALIFICATIONS

• Minimum of four (4) years of experience in medical lien resolution, reductions, or settlement negotiation at a personal injury firm, lien resolution company, or healthcare recovery vendor.
• At least one (1) year of experience leading, training, or formally mentoring a team.
• Demonstrated track record of negotiating meaningful reductions on medical balances and liens, with the numbers to support it.
• Working knowledge of Medicare Secondary Payer rules and conditional payment resolution.
• Working knowledge of Florida Medicaid third-party recovery and the AHCA lien process.
• Familiarity with ERISA plan reimbursement claims and the practical difference between self-funded and fully insured plans.
• Understanding of Florida PIP and the collateral source framework as it affects reimbursement exposure.
• Strong command of settlement math - gross to net, attorney fees and costs, pro rata allocation, and common fund and made-whole considerations.
• Excellent written and verbal communication; able to be firm with providers and plainspoken with clients.
• Proficiency with legal case management software and spreadsheets.

Preferred Qualifications

• Bilingual English/Spanish, spoken and written.
• Experience at a high-volume Florida plaintiff personal injury firm.
• Experience negotiating with hospital systems and large provider groups in the South Florida market.
• Paralegal certificate, or a