Redner Ready Clerk

Redner's Markets, Inc.; Wyomissing (Berks County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the retail sector is seeking dedicated Ready Clerks to enhance customer satisfaction through efficient order processing. In this role, you will be responsible for selecting and delivering products to customers, ensuring they receive the highest quality items. Strong communication skills are essential as you will interact with guests via phone, text, or email, providing them with timely information. Join a dynamic team where your contributions will directly impact customer experiences and operational success. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Must have strong communication and organizational skills.
• Ability to lift up to 25 pounds and stand for long periods.

Responsibilities

• Process web orders and ensure customer satisfaction.
• Select high-quality products and communicate effectively with guests.

Skills

Strong verbal communication skills

Strong written communication skills

Organizational skills

Customer service skills

Dexterity in hands

Tools

Tablets

Cellular phones

Job description

REPORTS TO: Store Director/Redner’s Ready Specialist

FLSA STATUS: Non-Exempt

JOB SUMMARY:

To process web orders as they are generated. This includes selecting products, communicating product availability with guests, processing the transaction, and delivering products to the guest’s vehicle. Ready Clerks are also expected to ensure customer satisfaction by giving prompt and courteous service, both in person and via communication.

ESSENTIAL JOB FUNCTIONS:

1. Print and select Webcart generated orders to guests specifications.
2. Strong verbal and written communication skills to relay product information to guests via phone, text, or email as needed.
3. Select products of the highest quality and freshness in all departments.
4. Accurately identify produce items and key in their appropriate lookup code numbers.
5. Process guests' tokenized payment.
6. Work closely with department managers to ensure order fulfillment.
7. Maintain a clean, professional appearance.
8. Knowledge of store layout to efficiently select orders.
9. Knowledge of weekly ad and Hot Sheet items.
10. Provide high standards of customer service by properly greeting and thanking customers.
11. Abide by all company policies as stated in the Employee Handbook.
12. Communicate with Redner’s Ready Specialist department needs.

SUPPLEMENTAL JOB FUNCTIONS:

1. Assist in general housekeeping around the store.
2. Adjust inventory count and aisle mapping when necessary.
3. Identify and remove out of code/spoiled products from the sales floor.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

1. Must have dexterity in hands to be able to use tablets and cellular phones.
2. Must have strong communication skills to ensure excellent customer service.
3. Strong organizational skills to manage multiple guests’ orders.
4. Must be able to lift up to twenty-five (25) pounds up to forty percent (40%) of the time.
5. Must be able to walk and stand for the majority of your scheduled work shift.

Note: While this Position Description describes the primary functions of the position, it is not a complete description of all responsibilities. As a retail business, we require flexibility and teamwork. To assure the best possible service