Redner Ready Clerk

Redner's Markets, Inc.; Sinking Spring (Berks County); On-site; USD 18,000 - 25,000; Full time

Job summary

A regional grocery retailer in Sinking Spring is seeking a customer-focused individual for the role focused on processing web orders. Responsibilities include selecting products, communicating with customers about product availability, and ensuring excellent service. Ideal candidates should possess strong communication and organizational skills and can lift up to 25 pounds. Join a team that values customer satisfaction and teamwork in a busy retail environment.

Qualifications

• Must be able to lift up to twenty-five pounds up to forty percent of the time.
• Must have dexterity in hands to be able to use tablets and cellular phone.
• Must be able to walk and stand for the majority of your scheduled work shift.
• Must lift up to 25 pounds up to 40% of the time.
• Must walk and stand for the majority of the shift.

Responsibilities

• Process web orders as they are generated.
• Select products and communicate product availability with guests.
• Provide high standards of customer service by properly greeting customers.
• Identify produce items and enter lookup codes.
• Process guests' tokenized payments.
• Collaborate with department managers to fulfill orders.
• Maintain a clean, professional appearance.
• Know store layout to efficiently select orders.
• Be aware of weekly ads and Hot Sheet items.
• Provide high standards of customer service by greeting and thanking customers.
• Follow company policies as stated in the Employee Handbook.
• Communicate with Redner’s Ready Specialist department needs.
• Assist in general housekeeping and inventory adjustments as needed.
• Identify and remove out-of-code/spoiled products from the sales floor.

Skills

Strong communication skills

Organizational skills

Customer service skills

Lifting ability

Mobility (walk/stand)

Job description

REPORTS TO: Store Director/Redner’s Ready Specialist

FLSA STATUS: Non-Exempt

JOB SUMMARY:

To process web orders as they are generated. This includes selecting products, communicating product availability with guests, process the transaction and delivering product to the guest’s vehicle. Ready Clerks are also expected to ensure customer satisfaction by giving prompt and courteous service, both in person and via communication.

ESSENTIAL JOB FUNCTIONS:

1. Print and select Webcart generated orders to guests specifications.
2. Strong verbal and written communication skills to relay product information to guest via phone, text, or email as needed.
3. Select product of the highest quality and freshness in all departments.
4. Accurately identify produce items and key in their appropriate lookup code numbers.
5. Process guests tokenized payment.
6. Work closely with department managers to ensure order fulfillment
7. Maintain a clean, professional appearance.
8. Knowledge of store layout to efficiently select orders.
9. Knowledge of weekly ad and Hot Sheet items.
10. Provide high standards of customer service by properly greeting and thanking customers.
11. Abide by all company policies as stated in the Employee Handbook.
12. Communicate with Redner’s Ready Specialist department needs.

SUPPLEMENTAL JOB FUNCTIONS:

1. Assist in general housekeeping around the store.
2. Adjust inventory count and aisle mapping when necessary
3. Identify and remove out of code/spoiled product from sales floor

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Must have dexterity in hands to be able to use tablets, and cellular phone.
• Must have strong communication skills to ensure excellent customer service.
• Strong organizational skills to manage multiple guest’s orders.
• Must be able to lift up to twenty-five (25) pounds up to forty percent (40%) of the time.
• Must be able to walk and stand for the majority of your scheduled work shift.

Note: While this Position Description describes the primary functions of the position, it is not a complete description of all responsibilities. As a retail business, we require flexibility and teamwork. To assure the best possible service to our customers, our associates are frequently called on to perform work other than major job functions listed above.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.