Redis/Valkey Database Engineer (Remote)

Percona; Boston (MA); Remote; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company dedicated to open-source innovation as a Redis/Valkey Support Engineer. In this dynamic role, you'll leverage your expertise to assist customers, troubleshoot complex issues, and contribute to community knowledge through engaging content. With a remote-first culture, you'll collaborate with industry experts and enjoy a flexible work environment that promotes personal growth and work-life balance. If you're passionate about databases and eager to make a meaningful impact, this opportunity is perfect for you.

Benefits

Flexible work hours

Paid time off programs

Remote office equipment

Career development funds

Ongoing connectivity allowances

Equity incentive plan

Work-from-Anywhere

Social responsibility programs

Qualifications

• Strong knowledge of Redis/Valkey and Linux systems.
• Experience in troubleshooting and customer support in English.
• Ability to work with cloud providers and container technologies.

Responsibilities

• Assist customers with DBA teams by providing expert guidance.
• Author blog posts and create articles for the knowledge base.
• Conduct webinars and answer community questions.

Skills

Redis/Valkey

Linux Administration

Performance Tuning

Troubleshooting

Customer Support

Cloud Providers (AWS, Google Cloud)

VMWare, Docker, Kubernetes

MySQL, MongoDB, PostgreSQL

Tools

Percona Monitoring Plugins

Percona Toolkit

Golang

Job description

Percona is joining forces with the Linux Foundation to support the Valkey project and offer a true open-source Redis alternative. If you are passionate about all things Redis/Valkey, love helping customers succeed, and want to play a critical role in evolving technical support for open-source databases, Percona's Redis/Valkey Support Engineer position was made for you.

You’ll be teaming up with some of the most well-known open-source database experts in the industry who are even better teammates, friends and mentors. Whilst evolving Percona’s in-house knowledge of Valkey, you’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine… with databases.

This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous.Your main responsibility will be helping our customers’ DBA teams when they need expert assistance. You’ll do that by gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice. For more serious and production-impacting issues, you’ll perform screen-sharing sessions to help them quickly navigate and resolve issues.

When you’re not fixing things, you’ll be authoring new blog posts on interesting topics for our open-source community to digest, answering questions on our forum, creating new articles in our customer-facing knowledge base for more frequently seen issues, and hosting webinars amongst other things.

This is a remote role, so you can be located anywhere in the world. All you need is a decent, stable internet connection.

You’ll stand out if you have the following:

• Good knowledge of Redis/Valkey and related technologies on Linux, including:

• All aspects of configuration and best practices

• Performance tuningBackup solutions

• Maintaining clusters and replication environments

• Detailed understanding of monitoring requirements

• Demonstrable experience in administering Linux-based systems

• Knowledge about environments such as VMWare, Docker and/or Kubernetes

• Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)

• Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues

• Enthused to expand your skill set with new technologies as the industry continues to evolve

• Availability to travel for the occasional team meetings, conferences and customer visits

• Experience working with customers in English

What Will Make You Stand Out:

• DBA experience with MySQL, MongoDB, or PostgreSQL

• Percona Monitoring Plugins and other monitoring tools

• Percona Toolkit suite

• Writing Golang is preferred

• Understanding of TCP/IP networking

Why Percona?

At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.

Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.

If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!

Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you!