redhat Looking for Trainee – Associate Technical support Engineer at Remote

redhat; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a dynamic team in a graduate trainee program that offers extensive training in Red Hat products and technologies. This role is perfect for recent graduates looking to kickstart their careers in technical support. You will work closely with leading open source developers, providing high-level technical support to enterprise customers while enhancing your skills in communication, problem-solving, and customer service. With the potential for a full-time position at the end of the program, this is a fantastic opportunity to grow within an innovative environment that values collaboration and creativity. Embrace the chance to learn from experts and make a significant impact in the tech world.

Qualifications

• Recent graduates with a degree in engineering or IT are encouraged to apply.
• Must have a willingness to learn and adopt Red Hat values.

Responsibilities

• Provide technical support to Red Hat enterprise customers globally.
• Diagnose and troubleshoot customer issues to develop solutions.
• Collaborate with engineering and product management teams.

Skills

Verbal and written communication skills

Analytical skills

Problem-solving skills

Customer service

Linux

Containers

Kubernetes

TCP/IP networking

UNIX services

Open source contribution

Education

Bachelor's degree in engineering, computer science or IT

Master's degree in computer applications or marketing and communications

Tools

Red Hat Enterprise Linux (RHEL)

Red Hat Openshift Container Platform

Red Hat Storage

Virtualization

Clustering

Cloud

Satellite

Job description

About the job

The Red Hat Global Support Services team is looking for an Associate Technical Support Engineering Trainee to join us. As part of our graduate trainee program, you’ll have the opportunity to work with leading open source developers to support new solutions and customer offerings. You will also receive on-the-job training, including an introduction to Red Hat products like Red Hat Enterprise Linux (RHEL), Red Hat Openshift Container Platform, Red Hat Storage, Virtualization, Clustering, Cloud, and Satellite, as well as soft skill training and technical troubleshooting. The Global Support Services team focuses on resolving issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs.

During this program, you will get an opportunity to get extensive training by our experts on Red Hat products and technologies along with the processes and workflows on providing enterprise support experience to our customers. Along with the technical training, you will also be trained on soft skills as well as customer handling skills which would help you grow as a support specialist.

The graduate trainee program 2022-2023 will be conducted in a virtual mode for a period of up to 6 months. This position can potentially convert to a full-time role as an Associate Technical Support Engineer at the end of the Apprenticeship period.

What you will do

1. Provide technical support to Red Hat enterprise customers
2. Work with Red Hat enterprise customers across the globe on a 24×7 basis that requires one to work in different shifts periodically
3. Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
4. Exceed customer expectations by providing outstanding customer service
5. Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
6. Contribute to the global Red Hat knowledge management system while working on customer issues
7. Collaborate with engineering, product management, and support management teams to prioritize customer requests
8. Support Red Hat’s global customers on technical issues through phone, chat, or remote access tools

What you will bring

1. Excellent verbal and written communication skills
2. Good analytical and problem-solving skills
3. Ability to communicate and present ideas in a user-friendly way
4. Focused on delivering remarkable and consistent customer experience
5. Motivated and comfortable working in a team
6. Ability and willingness to learn, adopt, and practice Red Hat Values and Competencies
7. Must have graduated within the last 2 years with a bachelor’s degree in engineering, computer science or IT, science, or computer applications, or a master’s degree in computer applications or marketing and communications
8. Red Hat Certified Engineer (RHCE) certification
9. Basic understanding of Linux, Containers, Kubernetes, and open source
10. Basic knowledge of TCP/IP networking and UNIX services and concepts
11. Open source community contribution through projects is a plus
12. Red Hat Certified Specialist in OpenShift Administration is a plus