Red Shield Caseworker

The Salvation Army North & Central Illinois Division; Manhattan (KS); On-site; USD 30,000 - 36,000; Full time

Job summary

The Salvation Army North & Central Illinois Division seeks a dedicated office associate to support emergency assistance casework, coordinate the food pantry, and assist with fundraising and seasonal programs. The role involves client intake, appointment setting, and maintaining confidential files in a busy office environment.

Efficient communication with clients, donors, and the public, bilingual English/Spanish abilities, and the ability to handle multiple tasks under pressure are valued.

Qualifications

• Education: High school diploma or equivalent; some post-secondary preferred.
• Experience: Business/office work, volunteer organization and supervision, casework preferred.
• Certifications/Licenses: None.

Responsibilities

• Set appointments with clients as needed.
• Handle all incoming and outgoing mail.
• Answer phone; interact with clients, donors and the public.
• Interview clients and conduct intakes per guidelines.
• Assist with community food drives.
• Create and maintain client files with confidentiality.
• Track referrals to other agencies.
• Complete monthly statistical report and submit by the first of each month.
• Manage the food pantry.
• Manage the school supply program.
• Other duties as assigned by County Coordinator and North KS Field Representative.

Skills

Reading and interpreting documents

Report writing

Public speaking

Bilingual: English and Spanish

Basic math

Education

High school diploma or equivalent

Job description

Job Objective

Responsible for emergency assistance casework, food pantry, assisting in fund-raising and seasonal programs.

Essential Functions

• Set appointments with clients as needed
• Handle all incoming and outgoing mail
• Answer phone, talk with clients, donors and general public in person
• Interview clients and cover intakes on all assistance request following the guidelines
• Assist with community food drives
• Create and maintain all client files while adhering to confidentiality standards
• Track referrals to other agencies
• Complete monthly statistical report and submit by the first of each month
• Manage the food pantry
• Manage the school supply program
• Other duties as assigned by County Coordinator and North KS Field Representative

Minimum Qualifications

• Education: Minimum high school education, some post-secondary education preferred
• Experience: Business/office work, volunteer organization and supervision, casework preferred
• Certifications/Licenses: None

Skills/Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and employee manuals
• Ability to write routine reports and paperwork
• Ability to effectively present information to customers, clients and employees in one-on-one and small group settings
• Ability to speak and understand Spanish and English in a manner that is sufficient for effective communication with others
• Ability to add, subtract, multiply and divide in basic units of measure, using whole numbers, common fractions and decimals

Supervisory Duties

Assist overseeing and directing community volunteers. Carry out supervisory responsibilities in accordance with Salvation Army policies and applicable laws.

Physical Requirements

Include speaking, hearing, vision; sitting, walking, standing for extended periods of time, bending, squatting, climbing, kneeling, and twisting on an intermittent or occasional continuous basis; grasping, pushing, pulling, lifting objects up to 50 lbs.; traveling by airplane; both outdoor and indoor navigation of settings. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Mental Demands

• Interact with others with courtesy and tact
• Manage and prioritize multiple projects in an organized and efficient manner to meet tight deadlines
• Work under stressful conditions
• Respond to crisis situations in a calm and effective manner
• Complete projects on schedule
• Maintain confidentiality
• Maintain regular and punctual work attendance

Travel

None

Driving

Driving is required; employee must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Working Conditions

Daily work is performed in a typical office environment; may require some weekend and evening work. Event work may include indoor/outdoor locations and other public venues.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army Mission

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army is an equal opportunity employer

Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.