Red Shield Caseworker

The Salvation Army North & Central Illinois Division; Manhattan (KS); On-site; USD 38,000 - 54,000; Full time

Job summary

The Salvation Army North & Central Illinois Division is seeking an Emergency Assistance Caseworker for the Manhattan, KS area. The role focuses on providing emergency casework, managing a food pantry, and supporting fund-raising and seasonal programs within a faith-based community service context.

This on-site position requires strong organization, bilingual communication in English and Spanish, and the ability to work with clients, volunteers, and the general public while upholding

Qualifications

• High school education or higher; some college preferred.
• Experience in business/office settings, volunteer coordination, or casework preferred.
• No certifications required.

Responsibilities

• Set appointments with clients as needed.
• Handle all incoming and outgoing mail.
• Answer phone and speak with clients, donors, and the public in person.
• Interview clients and perform intake for assistance requests.
• Assist with community food drives.
• Maintain confidential client files.
• Track referrals to other agencies.
• Complete monthly statistical reports.

Skills

Bilingual English/Spanish

Written reports

Public communication

Interpersonal communication

Basic math

Education

High school education

Job description

Job Objective:

Responsible for emergency assistance casework, food pantry, assisting in fund-raising and seasonal programs.

Essential Functions

• Set appointments with clients as needed
• Handle all incoming and outgoing mail
• Answer phone, talk with clients, donors and general public in person
• Interview clients and cover intakes on all assistance request following the guidelines
• Assist with community food drives
• Create and maintain all client files while adhering to confidentiality standards
• Track referrals to other agencies
• Complete monthly statistical report and submit by the first of each month
• Manage the food pantry
• Manage the school supply program
• Other duties as assigned by County Coordinator and North KS Field Representative

Minimum Qualifications

• Education: Minimum high school education, some post-secondary education preferred
• Experience: Business/office work, volunteer organization and supervision, casework preferred
• Certifications/Licenses: None

Skills/Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and employee manuals
• Ability to write routine reports and paperwork
• Ability to effectively present information to customers, clients and employees in one-on-one and small group settings
• Ability to speak and understand Spanish and English in a manner that is sufficient for effective communication with others
• Ability to add, subtract, multiply and divide in basic units of measure, using whole numbers, common fractions and decimals

Supervisory Duties:

Assist overseeing and directing community volunteers. Carry out supervisory responsibilities in accordance with Salvation Army policies and applicable laws.

Physical Requirements:

Include speaking, hearing, vision; sitting, walking, standing for extended periods of time, bending, squatting, climbing, kneeling, and twisting on an intermittent or occasional continuous basis; grasping, pushing, pulling, lifting objects up to 50 lbs.; traveling by airplane; both outdoor and indoor navigation of settings. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Mental Demands

• Interact with others with courtesy and tact
• Manage and prioritize multiple projects in an organized and efficient manner to meet tight deadlines
• Work under stressful conditions
• Respond to crisis situations in a calm and effective manner
• Complete projects on schedule
• Maintain confidentiality
• Maintain regular and punctual work attendance

Travel:

None

Driving:

Driving is required; employee must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Working Conditions:

Daily work is performed in a typical office environment; may require some weekend and evening work. Event work may include indoor/outdoor locations and other public venues.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army is an equal opportunity employer.

Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.