Recruitment and Enrollment Specialist

Case Western Reserve University; Cleveland (OH); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Healthcare

Retirement plans

Tuition assistance

Paid time off

Winter recess

Job summary

Case Western Reserve University is seeking a Recruitment Specialist to drive enrollment in graduate education programs. You will engage prospective students, guide them through discovery and the application process, and coordinate travel to recruitment events.

The role emphasizes data-driven follow-up and collaboration with program leadership. The position supports hybrid work up to two remote days weekly, with responsibilities including maintaining Slate CRM, delivering presentations, and

Qualifications

• Bachelor's degree plus 1 year of experience or Associate's degree plus 3 years of experience.
• Excellent written and verbal communication skills; ability to present to groups.
• Demonstrated ability to develop presentations and recruit or student-services experience preferred.
• Ability to work independently and in fast-paced environments; meet deadlines.
• Ability to travel for recruitment events and adapt to hybrid work setup.

Responsibilities

• Recruit qualified students to meet enrollment targets for graduate education programs.
• Coordinate activities from inquiry to matriculation and maintain Slate CRM.
• Deliver high-quality, personalized outreach via phone, email, and in-person interactions.
• Plan and execute recruitment events and campus visits; monitor and adjust strategies.

Skills

Verbal communication

Written communication

Public speaking

Interpersonal skills

Microsoft Excel (analytical)

AI tools familiarity

Slate CRM experience

Team collaboration

Education

Bachelor's degree

Associate's degree

Tools

Slate CRM

Job description

Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $22.13 per hour, depending on qualifications, experience, department budgets, and industry data.

Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

POSITION OBJECTIVE

Working under the supervision of the Associate Director, the Recruitment Specialist will recruit qualified students to meet or exceed target enrollments in the graduate education post-baccalaureate master's and certificate programs for the School of Medicine. The recruitment specialist will conduct and coordinate activities to convert prospects to inquiries, inquiries to submitted applications, and admitted applications to matriculated students. The recruitment specialist will serve as the primary point of contact for students and guide them through the program discovery and application process.

Essential Functions

• Represent and promote the School of Medicine at selected local, regional and national recruitment programs. Identify potential recruitment venues such as graduate school career fairs, exhibits at national professional organizational meetings and job fairs sponsored by potential employers, community groups, etc. Recommend appropriate venues based on analysis of potential market for recruitment through a variety of sources. Register for conferences and events. With executive director approval, organize travel details (flights, hotels, rental cars, etc.). Upon return of travel, organize, detail, and submit travel expense forms/receipts. Create, update, and maintain relevant recruitment collateral. (30%)
• In collaboration with the associate director of enrollment management and program director faculty and staff, execute the recruitment plan to meet established targets for new student enrollments across the post-baccalaureate master's and certificate programs. Meet stated enrollment goals from inquiry to applicant to matriculation. Monitor and edit program websites on an ongoing basis to confirm recruitment materials and program requirements reflect curricular and program changes by faculty. Research and stay up-to-date with medical profession changes. Track and follow-up using Slate CRM. Develop and submit weekly electronic reports outlining recruitment activities, e.g., phone, email contacts, and follow-up. Analyze outcome/data to determine future activities. Design and implement follow-up activities to convert admitted students to enrolled students such as arranging campus visits, communicating university resources, meetings with faculty and student leaders. Recommend revisions to plan based on collected/analyzed data. On a daily basis, maintain Slate with current inquiries with progress of follow-up activities. Using best practices based on evidence, develop and implement student ambassador programs for students across School of Medicine post-baccalaureate programs. (30%)
• Actively recruit prospective students by reaching out via phone, email, and Slate SMS on a daily basis. Be able to explain all School of Medicine academic graduate programs and guide prospective students to identify the best suited program. Provide high caliber, tailored, and excellent customer service with prospective students, staff, and faculty through phone, email and in-person interactions. Perform ongoing follow-ups for all inquiries/applicants/acceptances into programs including phone calls, emails, physical mailings, and visits. Identify inquiry/applicant need for specific information and make appropriate referral. Meet with prospective candidates virtually and in-person. (25%)
• Identify, research, and recommend appropriate advertising media and recruitment initiatives to the associate director of enrollment management. Enhance currently existing and create currently non-existent presentations (virtual and in-person) aimed to share academic information to the various prospective student audiences to help them achieve conversion based on their enrollment status. Evaluate the effectiveness of recruitment activities using the target enrollment goals. Plan/organize visit days and other virtual and on-campus recruitment events. Order food, reserve rooms, etc. (15%)

Nonessential Functions

Assist with other school activities and special projects as needed. Perform other duties as assigned. (<1%)

CONTACTS

Department: Daily contact with the associate director of enrollment management and other staff, program directors and faculty to exchange information.

University: Contact with the Graduate Education Office and Medical Education Office as needed.

External: Daily contact with prospective students, high school and university pre-med and pre-health counselors, community organizations, healthcare organizations and professional organizations to exchange information.

Students: Daily contact with prospective and admitted students to exchange information.

SUPERVISORY RESPONSIBILITY

No direct supervision of staff or students.

Qualifications

Experience/Education: Bachelor's degree and 1 year of experience or Associate's and 3 years of experience. Direct recruitment and student services responsibilities with a track record of success preferred.

Required Skills

• Excellent written and verbal communication skills; active and empathetic listener; persuasive speaker. Ability to adapt communication style to suit different audiences.
• Comfortable speaking in public, to groups, or via electronic media; ability to professionally represent the institution.
• Demonstrated experience developing and delivering persuasive presentations preferred.
• Excellent interpersonal skills: ability to work with educationally, geographically and ethnically diverse groups of people.
• High level of independence and collaboration necessary.
• Computer and analytic skills required.
• Ability to work in a fast-paced environment to meet deadlines.
• Ability to meet consistent attendance.
• Ability to interact with colleagues, supervisors and customers face to face.
• Ability to demonstrate successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
• Willingness to learn and work with Artificial Intelligence (AI) tools and technologies.

WORKING CONDITIONS

Fast-paced, constantly changing working environment requiring adaptability and flexibility. The job requires working on some evenings and weekends for university recruitment and enrollment events during peak seasons. Will be required to have a reliable form of transportation.

This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.

Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.