Recruitment and Engagement Coordinator

Home Instead; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Klipsch Senior Care, LLC d/b/a Home Instead in West Indianapolis is seeking a Recruitment and Engagement Coordinator to lead the team that finds and supports our Care Professionals.

Based in the Indianapolis office, you will manage recruiting, onboarding, training programs, and engagement strategies to improve retention and ensure exceptional in-home care for aging adults.

Qualifications

• Associate’s degree preferred.
• One year of facilitation/training experience or an equivalent combination of education and experience may be considered.
• Experience with Microsoft Teams and other virtual meeting platforms is required.

Responsibilities

• Maintain ATS system, addressing and engaging all leads/applications.
• Schedule and conduct Care Professional interviews.
• Schedule and lead Care Professional orientation and new hire training, including Alzheimer’s and Dementia Training and continuing education plans.
• Evaluate and update orientation and training materials as needed.
• Develop engagement strategies to promote Care Professional retention and satisfaction.
• Achieve NET Care Professional goals for the location.
• Prepare and publish the monthly newsletter.
• Develop, plan, and facilitate quarterly Care Professional meetings.
• Monitor compliance for local and federal labor and safety laws (EOE, ADA, FMLA, OSHA).
• Demonstrate open communication with leadership, colleagues, Care Professionals, clients, and family members.

Skills

Facilitation/training experience

Interpersonal skills

Oral and written communication

Education

Associate’s degree preferred

Tools

Microsoft Teams

Video conferencing tools

Job description

Klipsch Senior Care, LLC d/b/a Home Instead

Recruitment and Engagement Coordinator

West Indianapolis, IN

Are you the person who makes someone feel welcome the second they walk in the door? Who remembers their name, their story, and checks in when it matters? We need you leading the team that finds and keeps our Care Professionals.

At the heart of Klipsch Senior Care are our core values: Empathy, Caring, Respect, Love, Integrity, Positive Energy, Passion, Patience, Persistence, Professionalism, and Community Focus. These core values help us to live our vision statement of “Making lives better: every day, every interaction.” By embodying these principles, this role will become a trusted resource within the community and a valued mentor to our Care Professionals.

Objective

The Recruitment and Engagement Coordinator at Klipsch Senior Care leads our mission to expand compassionate in-home care for aging adults, directly contributing to our 12.5% year-over-year hours of care growth goal, while fostering a high-quality culture and reducing Care Professional turnover. This role is responsible for the recruitment, development, and engagement of Care Professionals, leading all training programs, and promoting a positive and supportive work environment. This role is based out of the Indianapolis office.

Primary Responsibilities

• Reflect the core values of Klipsch Senior Care (d.b.a. an independently owned and operated Home Instead franchise).
• Maintain ATS system, addressing and engaging all leads/applications.
• Schedule and conduct Care Professional interviews.
• Schedule and lead Care Professional orientation and new hire training, including Alzheimer’s and Dementia Training and continuing education learning plans required to meet Home Instead® Standards.
• Evaluate and update all orientation and training materials as needed.
• Work in partnership with the Scheduling Department to coordinate Care Professional schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Schedule and conduct Care Professional annual reviews and all supervision, including regular performance conversations, accountabilities, and problem resolution.
• Develop engagement strategies to promote Care Professional retention and satisfaction.
• Achieve NET Care Professional goals for the location.
• Prepare and publish the monthly newsletter.
• Develop, plan, and facilitate quarterly Care Professional Meetings.
• Ensure Home Instead standards are met and upheld.
• Monitor compliance for local and federal labor and safety laws, including EOE, ADA, FMLA, and OSHA.
• Demonstrate open and effective communication with leadership team, colleagues, Care Professionals, clients, and family members.
• Maintain regular attendance at the office to execute job responsibilities.
• Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team.
• Perform other duties as assigned.

Education/Experience Requirements

• Associate’s degree preferred.
• One year of facilitation/training experience or an equivalent combination of education and additional work experience may be considered.
• Experience with Microsoft Teams and other virtual meeting platforms is required.

Supervisory Responsibilities

This position has direct supervisory responsibilities and will act in an HR capacity, assisting with the hiring and ongoing performance-based coaching of all Care Professionals.

Knowledge, Skills, And Abilities

• Must have an understanding of and uphold the policies and procedures established by Klipsch Senior Care, LLC. d/b/a. an independently owned and operated Home Instead franchise.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to work independently, maintain confidentiality of information, and meet deadlines.
• Must have the ability to demonstrate effective interpersonal skills, as well as sound judgment and good decision‑making.
• Must demonstrate discretion, integrity, and fair‑mindedness consistent with company standards, practices, policies, and procedures.
• Must have the ability to organize and prioritize daily, monthly, quarterly, and yearly work.
• Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients, and the community.
• Must present a professional appearance and demeanor.
• Must have the ability to operate HI technology systems.
• Must have computer skills and be proficient in ATS programs, Word, and Excel.
• Must be able to work evenings or weekends as required.