Recruiting Supervisor - Technician Recruiting Center

Penske; Beachwood (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Penske Truck Leasing is seeking a Recruiting Supervisor based at our Beachwood, OH location to lead a centralized hiring center team focused on diesel technicians across North America. You will manage, coach, and mentor recruitment staff and partner with location managers to assess staffing needs and drive high-quality hires.

The role emphasizes process consistency, collaboration with Operations, HR, and recruiting teams, and delivering positive candidate experiences.

Qualifications

• Bachelor’s degree or equivalent years of recruiting leadership experience.
• 2+ years of team leadership experience, or 3+ years with a strong Penske track record.
• Prior experience leading a recruiting team to deliver defined outputs through training and coaching.
• At least 3 years’ experience as a recruiter or manager responsible for interviewing and hiring.
• Past experience hiring vehicle repair technicians is preferred.

Responsibilities

• Manage daily operations of Hiring Specialists, prioritizing recruiting needs and workload.
• Ensure collaboration between Operations, HR, and Recruiting to meet staffing needs.
• Ensure consistent application of Penske recruiting processes and quality controls.
• Oversee hiring, performance management, training, and program compliance; drive engagement.
• Serve as SME for contact center tech and CRM/recruiting systems (Salesforce, Oracle Recruiting Cloud).
• Participate in process improvement teams and short-term projects as needed.

Skills

Team leadership

Coaching

Communication

Analytical skills

Project management

Education

Bachelor's degree or equivalent experience

Tools

Salesforce.com

Oracle Recruiting Cloud

NICE/Call routing

Job description

Position Summary:

Our Penske hiring team continues to grow! We are currently expanding our staff and are looking for a Recruiting Supervisor to lead a centralized hiring center team focused on hiring diesel technicians across North America for Penske Truck Leasing.

In this role, you will manage, train, coach, and motivate a recruiting and hiring center staff. As a primary point for our internal customers (our location managers), you will collaborate on needs assessments for our locations across the US and Canada, and provide updates on hiring activity to field operations leaders and field HR managers. As part of a team of supervisors, you will have shared responsibility to ensure our hiring team is executing internal hiring processes and recruiting activities efficiently, ensuring positive candidate experiences, and coordinating across field recruiters and field recruiting supervisors.

Preferred candidates for this position will have at least 2+ years of team leadership experience and demonstrate successful achievements in business initiatives. Individuals with prior experience making organizational hiring decisions, recruiting, retail management, and high-volume recruiting management are highly preferred. The ability to actively listen and influence direct reports, peers, and leaders is essential to success in this role. A positive, can-do attitude is required. Bilingual Spanish communication is a plus. This position is based at Penske’s regional corporate location in Beachwood, OH.

Major Responsibilities:

• Manage daily operations of Hiring Specialists, ensuring proper prioritization of recruiting needs, distribution of workload, and ensuring all tools and processes are functioning to ensure business continuity. Assist with issue resolution and promote behaviors that enhance customer satisfaction.
• Ensure strong and efficient collaboration between Operations leaders, HR leaders, and all Recruiting team members to ensure alignment to staffing needs and activities.
• Assure Hiring Specialists are consistent in their approach to following the recruiting process at Penske, verified through quality selection, audits, assessments, and customer feedback.
• Oversee all necessary team management activities, including hiring, performance management, associate relations, expense report management, training, and company program compliance. Lead all ongoing team engagement activities that help ensure job satisfaction and workforce productivity.
• Serve as a Penske staffing process and systems subject matter expert for contact center technologies including hardware, call routing applications (NICE), telephony systems, Salesforce.com and other CRM and marketing tools, and recruiting systems Oracle Recruiting Cloud.
• Special Assignments and tasks as assigned by manager or other staffing leadership, such as serving on process improvement teams, coordinating small-scope short-term projects, etc.

Qualifications:

• Bachelor’s degree or equivalent years of relevant recruiting work experience and leadership.
• 2+ years of team leadership experience, or 3+ years of Penske experience with an established record of highly successful performance, including steadily increasing levels of responsibility required.
• Prior responsibility for leading a team to execute to defined outputs through training, engagement, coaching, development, and conflict management preferred. Examples of relevant experience include recruiting team management, contact center management, retail management, and driver/terminal management.
• At least 3 years’ experience either as a recruiter or as a manager responsible for interviewing and hiring preferred.
• Past experience hiring vehicle repair technicians preferred.
• Prior recruiting team or contact center management experience highly preferred.
• Must have demonstrated strong organizational and documentation skills.
• Detail-oriented, self-motivated, strong organizational skills and ability to prioritize.
• Analytical skills, with the ability to review reports and make recommendations
• Able to communicate effectively both in-person and through written correspondence and presentations with candidates, peers, managers, and leadership.
• Bilingual Spanish communication skills a plus.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete the Penske employment application, and submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an equal opportunity employer

About Penske Truck Leasing

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske’s product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.

Job Category: Human Resources

Job Function: Talent Acquisition

Job Family: Human Resources

Address: 3000 Auburn Dr

Primary Location: US-OH-Beachwood

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2610061