Recreation Supervisor

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Omni Homestead Resort & Spa in Virginia seeks a Recreation Supervisor to run the pool operations, engage guests, and lead the Oceanside Rentals team. You will open/close the pool area, plan daily tasks, and ensure a welcoming guest experience across activities.

Ideal candidates bring strong guest service, supervisory experience, and proficiency with resort software like Kronos and Resort Suite. This on-site role offers opportunities to craft memorable vacation moments for guests.

Qualifications

• Experience in guest services within hospitality.
• Previous supervisory or lead role preferred.
• Strong communication and guest relations skills.

Responsibilities

• Open and close pool operations and supervise staff daily.
• Plan and brief team at shift start for Oceanside Rentals.
• Handle guest reservations for pool and beach access.
• Coordinate daily craft offerings and camp activities.
• Demonstrate proactive service and guest engagement.
• Resolve guest issues with calm and effective action.
• Provide end-of-day recap and follow-ups to management.
• Inspect areas for cleanliness and safety, reporting hazards.

Skills

Guest service

Team leadership

Communication

Problem solving

Tools

Kronos

Birchstreet

Outlook

Excel

Resort Suite

Xola

Job description

The Omni Homestead Resort & Spa

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Overview

The Recreation Supervisor will run the pool operation by monitoring the team of Pool Rentals, Oceanside servers service needs, engaging with guests, and creating memorable vacation moments.

Responsibilities

• Responsible for opening and closing procedures for pool scape- all associates, cleanliness and service opportunities.
• Create and deliver clear stand-up plan for team daily, at start of each shift- Oceanside/ Rentals team
• Take guest reservations, pool and beach rentals and creating a welcoming experience
• Host and assist execution of daily craft offerings, camp themes
• Demonstrate creativity, crowd management quality service with every interaction
• Effectively handling guest complaints and resolving issues with courage and confidence
• Communicate end of day recap to management detailing action items, staff issues, follow-up needed, etc.
• Inspect all department areas daily, monitor cleanliness, organization and reporting of safety hazards with follow-up
• Must be able to work with many different departments to serve our guest needs and requests

Qualifications

Computer Programs Utilized

• Kronos (correcting missing punches, time edits)
• Birchstreet (supply ordering)
• Microsoft Outlook/Calendar
• Microsoft Excel
• Resort Suite (reservations, charging tickets)
• Xola

Working Environment & Physical Demands

• Exterior and occasionally interior of hotel with exposure to various weather conditions such as extreme heat, cold, rain, wind, sun and darkness with limited lighting.
• Must be able to stand and exert well-paced mobility for up to 6 hours in length.
• Must be able to lift up to 25 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 100lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill lifting task.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.