Recreation Staff

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. seeks a Recreation Staff member to operate and oversee onboard venues such as Aqua Park, Bungee, Bowling, Rock Climbing and Sports Courts.

You will deliver outstanding service to adults and children, maintain safety standards, and engage guests in events and tournaments. The role requires hosting events for up to 100 guests, reporting equipment issues to the Assistant Cruise Director, and keeping waivers and records.

Qualifications

• Minimum of six months experience in a hotel, resort or similar in a customer service position.
• Intermediate to advanced ability to read, write and effectively communicate in English.
• High school diploma or foreign equivalent is required.
• Certification program in an athletic/recreational discipline preferred.

Responsibilities

• Operate and oversee recreation venues on board (Aqua Park, Bungee, Bowling, Rock Climbing or Sports Courts).
• Provide excellent customer service to both adults and children during events.
• Enforce safe practices and resolve conflicts while keeping guests satisfied.
• Host events or tournaments for up to 100 guests and convey clearly.
• Report equipment malfunctions to the Assistant Cruise Director and log issues.
• Ensure waivers are signed and keep records for safety compliance.
• Attend departmental or ship meetings and perform other duties as assigned.
• Follow Safety and Environmental Protection Policy (SEMS) at all times.

Skills

Customer service

Guest interaction

Hospitality

Communication skills

Education

High school diploma

Certification in athletic/recreational discipline

Job description

Job Description

This Job is onboard a cruise ship.

The Recreation Staff will conduct and oversee the operation of any of the following onboard recreational areas: Aqua Park, Bungee, Bowling, Rock Climbing or Sports Courts. They need to ensure a safe and efficient operation and have the ability to deal with adults and children alike.

• Needs to be very focused on the safe and efficient operation of the corresponding Recreation venue.
• Required to have very good customer service skills dealing with both adults and children that will be participating at events held in all Recreation venues.
• Understand and enforce the guidelines for safe practices when guests are using the various activities and events in any Recreation venues. If confrontation arises, be able to diffuse the situation and have the guest leave content.
• Ability to host an event or tournament that is relative to their position for up to 100 guests. Needs to have nice clarity and projection of voice and be able to interact well with guests in this format.
• Be responsible of all equipment used to perform the role. In addition needs to report to the Assistant Cruise Director on a daily basis any equipment malfunctions or problems.
• Keeps necessary records of equipment use to comply with safety standards.
• Ensures waivers are signed before guest participates in any organized event on the corresponding Recreation venue. Files away for record purposes and completed waivers during their work period.
• Required to attend and contribute where applicable to any departmental or ship meetings.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

Qualifications / Requirements

• Minimum of six months experience in a hotel, resort or similar in a customer service position, preferably working with adults and children is required. Having coached or instructed organized sporting events before would be preferred.
• Intermediate to Advanced ability to read, write and effectively communicate in English is required; and other languages are preferred.

EDUCATION

• High school diploma or foreign equivalent is required.
• Completion of an accredited Certification Program in an athletic/recreational discipline from a recognized educational institution is preferred.

Required Abilities / Physical Requirements

• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Able to work 7 days a week
• Ability to live in close quarters, share limited space with other cabin-mates
• While performing the essential functions of this job, all team members are required to stand; walk long distances on the ship; use hands to touch, handle or feel; reach with hands and arms; talk, hear, taste and smell. All vessel positions require repetitive motion of bending, climbing, going up and down stairs and lifting more than 25 pounds. This job requires specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• All team members must be physically able to participate in emergency life saving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats.
• Work within different temperature changes - indoors to outdoors.
• Able to pass basic safety course.
• This is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.