Crew Purser

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 55,000 - 80,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking an experienced Crew Purser to lead financial and administrative operations onboard. You will manage passenger and crew accounts, ensure accurate data entry in Fidelio, and coordinate visa and travel documents for crew sign-on and sign-off.

The role requires hospitality background, shipboard experience, and strong leadership with the ability to work under pressure in an international environment.

Qualifications

• MS Office Suite; Fidelio Cruise modules: Payroll, Data Import, US APIS, Quick Check In.
• Hospitality background preferred; travel industry and shipboard experience required.
• Experience in front office, revenue operations and crew operations.
• Excellent administrative and leadership skills; ability to work in an international environment.

Responsibilities

• Manage crew passport and seaman’s book records, and Fidelio data entry.
• Coordinate visas for crew signing off and sign-on process in Fidelio.
• Balance Fidelio to crew movements and print crew passes.
• Support training and development of crew pursers and administrators.
• Oversee safety, welfare, and compliance with company policy.

Skills

MS Office Suite

Leadership

Administrative skills

Education

Hospitality background preferred

Tools

Fidelio Cruise

Micros Fidelio

NVS Visual Reservation System

Job description

Responsibility and Authority

• Guest Experience
  
  
  
  • Demonstrates a genuine concern for guests’ wellbeing at all times;
  
  
  • Pro-active approach to problem solving;
  
  
  • Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests’ experience.
  
  
  
  


• Operational and Administrative
  
  
  
  • Crew Clearance and processing port documents required for crew;
  
  
  • Maintain Ship’s Articles;
  
  
  • Organizes and arranges crew sign on;
  
  
  • Fidelio Data Entry:
  
  
  
  
  • Verify passport info and personal details in Fidelio;
  
  
  • Assign Ops #s in Fidelio;
  
  
  • Check the safety # has been added by the Safety Officer;
  
  
  • Enter All Seaman’s book info;
  
  
  • Home address to sign on sheet;
  
  
  • Emergency contact info to sign on sheet;
  
  
  • Check Sign off crew out of Fidelio;
  
  
  • Add Sign on Crew to Fidelio;
  
  
  • Balance Fidelio to Crew movement each day.
  
  
  
  
  • Balance Crew Figures in Fidelio in accordance to day’s crew movement;
  
  
  • Performs all Crew Purser departure tasks as out lined;
  
  
  • Assign crew cabins for sign ons;
  
  
  • Prepare & Print Crew Passes;
  
  
  • Responsible for all crew cabin assignments and for completion of crew cabin assignment track sheet;
  
  
  • Responsible for Crew cabin changes;
  
  
  • Prepare all paperwork for Ship’s clearance;
  
  
  • Send pre arrival info to all ports and manifests;
  
  
  • Send daily expected crew movement internally and externally;
  
  
  • Arrange visas for crew signing off;
  
  
  • Prints off crew flight details for CIC / SSSL crew from Apollo system and OCI / RSSC crew flights from email;
  
  
  • Prepares landing forms for crew wishing to land items ashore;
  
  
  • (OCI) Update daily voyage report;
  
  
  • Attend Cabin Inspection;
  
  
  • Crew Welfare Treasurer;
  
  
  • Maintain hard copies of crew contracts;
  
  
  • Maintain the Crew bank wire forms for onboard and 12 month contract crew;
  
  
  • Maintain contracts for OCI / RSSC crew or employment letters of concessionaires in one binder (onboard & 12 month crew on payroll only);
  
  
  • Overall responsibility for all crew passports, Seaman’s Books and (OCI) Yellow Fever certificates;
  
  
  • Responsible to ensure passports / seaman’s books are ticked back to manifest prior to hand out and after return by Crew Administrator;
  
  
  • Responsible to obtain correct departmental Head authorization (Fidelio report) for passport to be given to crew member;
  
  
  • Seaman’s book applications, ratings and licenses applications;
  
  
  • Advised Department Heads, Safety Officer etc. of position changes;
  
  
  • Supervise AVO / Expresso database and ensure AVOs are closed from the Crew Administrator;
  
  
  • Administrated Family Onboard requests;
  
  
  • Crew Lost Luggage follow up;
  
  
  • Attend SHOM Meeting;
  
  
  • (OCI) Cover Reception Desk for Reception meetings;
  
  
  • Supervise Crew Administrator in their assigned duties.
  
  
  
  


• Finance
  
  
  
  • Update daily victualling figures and ensure they balance to crew manifest;
  
  
  • Empty cash from crew phone card machine and balance cash to sales;
  
  
  • Report EOM crew calling card inventory;
  
  
  • Maintain crew office safe – Crew Administrator is not to be given access to safe;
  
  
  • All payroll related duties – the Crew Administrator will not be involved in payroll;
  
  
  • Prepare Crew Expense forms;
  
  
  • Mid and End of month cash advance payout to OCI crew;
  
  
  • Maintain US Federal Tax deduction records in MXP;
  
  
  • Print and distribute crew pay slips at EOM;
  
  
  • Obtain signature on Crew pay slip verification report at EOM;
  
  
  • Balance of Fidelio account system to MXP for Crew onboard account deductions.
  
  
  
  


• Training and Development
  
  
  
  • Facilitate the training of new crew pursers;
  
  
  • Train and support Crew Administrator
  
  
  • Coach and support Second Purser in daily operation and where requested will facilitate additional training of Second Pursers for progression;
  
  
  • Trains, coaches and leads crew to consistently superior levels of performance;
  
  
  • Creates and maintains a positive work environment;
  
  
  • Models excellent leadership behavior;
  
  
  • Fosters teamwork within all departments onboard;
  
  
  • Promotes, participates in and actively suggests enhancements of the Signature Service program.
  
  
  
  


• Safety
  
  
  
  • Monitor the practical application of the Company's policy, procedures and instructions.
  
  
  • Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.
  
  
  • Prepare a handover report prior to leaving the vessel.
  
  
  • Participate in crew and passenger safety drills according to instructions from ship’s command;
  
  
  • Comply with company safety and pollution prevention regulations;
  
  
  
  

Education And Experience

• Systems
  
  
  
  • MS Office Suite
  
  
  • Fidelio Cruise including (but not limited to) modules:
    
    
    
    • Cruise Management, Payroll, Data Import, US Customs APIS, Quick Check In.
    
    
    
    
  
  
  • Micros Fidelio Point of Sale
  
  
  • NVS – Visual Reservation System
  
  
  
  


• Hospitality Background preferred;


• Travel industry and previous shipboard experience required;


• Experience in front office, revenue operations and crew operations preferred;


• Understanding of the highest level of service;


• Excellent administrative skills;


• Strong leadership skills and practice "leadership by example";


• Outgoing personality, open minded and flexible;


• Ability to work in an international environment;


• Ability to perform well under pressure;


• Excellent appearance and excellent social skills;


• Well organized;

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.