Recreation Services Representative II - Front Desk

StartupNWA; Bentonville (AR); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in Bentonville is seeking a Recreation Services Coordinator to manage daily operations and provide exceptional customer service. The role involves overseeing staff, coordinating events, and ensuring a safe and engaging environment for all participants. Ideal candidates will have a Bachelor's degree in Parks and Recreation and strong communication and problem-solving skills.

Qualifications

• At least one year supervisory experience or equivalent education.
• Ability to read, interpret, and communicate effectively.

Responsibilities

• Handle daily operations and customer service for recreation services.
• Supervise part-time recreation workers at the reception.
• Assess the effectiveness of programs and services.

Skills

Communication

Problem-solving

Basic math skills

Education

Bachelor's degree in Parks and Recreation

Job description

Summary: Responsible for the daily operations and customer service for recreation services and facilities.

Essential Duties and Responsibilities: Reporting relationships, work assignments, and schedules may change to meet city needs. Attendance, positive public interaction, and teamwork are essential. Other duties may be assigned.

Program and Event Coordination:

• Greet customers and handle calls and emails.
• Sell memberships and daily admissions.
• Register participants for programs and events.
• Reserve rentable spaces.
• Follow facility policies and procedures.
• Perform basic bookkeeping, filing, and clerical tasks.
• Open and close the facility per shifts.
• Assist with staff training and development.
• Supervise part-time recreation workers at the reception.
• Implement emergency action plans when needed.
• Keep the reception area tidy.
• Maintain a safe, clean environment around the facility.
• Perform other duties as assigned.

Community Engagement and Promotion:

• Promote cooperation among city recreation and non-recreation staff.

Customer Service and Communication:

• Provide excellent service and communication to members and the public.
• Distribute marketing materials.

Evaluation and Improvement:

• Assess the effectiveness of programs, facilities, and services.
• Assist in developing and monitoring the recreation budget and expenditures.

Qualifications:

Must perform all duties satisfactorily. Reasonable accommodations may be made for disabilities.

Education/Experience: Bachelor's degree in Parks and Recreation or related field, with at least one year supervisory experience, or equivalent education and experience.

Skills:

• Ability to read, interpret, and communicate effectively in various formats.
• Basic math skills, including budgeting.
• Problem-solving and instruction interpretation skills.

Certificates and Licenses: Valid driver’s license, CPR and First Aid certification, background check clearance.

Physical Demands: Regular use of hands, standing, walking, sitting, occasional climbing, lifting up to 50 pounds, and visual acuity required.

Work Environment: Exposure to outdoor weather, mechanical parts, chemicals, and noise. Reasonable accommodations available.

We are an equal opportunity employer, considering all qualified applicants without discrimination based on protected characteristics.