Recreation Program Manager

Gfoat; Dripping Springs, Northern (TX, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Gfoat is seeking a Recreation Program Manager for the Parks and Community Services department in Dripping Springs, Texas. You will lead development, coordination, and implementation of year-round programming for youth and adults, overseeing staff and operations.

You will manage budgeting, payments, facility maintenance, safety, partnerships, and marketing materials while ensuring high service standards and alignment with the City Master Plan.

Qualifications

• Bachelor’s degree plus three years of related experience (or equivalent).
• CPRP certification preferred or willingness to obtain.
• Ability to communicate effectively and work with diverse groups.

Responsibilities

• Manages front-facing operations for programs and events; provides proactive customer service.
• Develops, implements, and evaluates PCS programs to align with the City Master Plan.
• Oversees youth camps and after-school programs; ensures safe, positive environments.
• Maintains safety and risk management, and enforces city rules for facilities.
• Coordinates transportation and manages city-owned vehicles per regulations.
• Recruits, trains, and supervises program staff and contracted instructors.
• Manages inventory, purchasing, and budget expenditures for recreational programs.
• Drafts newsletters and maintains the PCS website, calendar, and CivicRec system.
• Performs facility maintenance and cash-handling with accurate reconciliation.
• Fosters community partnerships and sponsorship opportunities.

Skills

Staff supervision

Budgeting

Customer service

Risk management

Communication

Partnership development

Education

Bachelor’s degree

CPRP certification preferred

Job description

The Recreation Program Manager is responsible for developing, coordinating, and implementing all programming for the Parks and Community Services (PCS) department, including year-round programming for youth and adults. This position supervises staff who manage and deliver City programs, providing leadership, training and performance evaluations to ensure high operational standards across all departmental offerings. Additionally, the Recreation Program Manager oversees daily program operations, such as budgeting, payment reconciliation, and facility maintenance, while fostering community partnerships and supporting other department operational needs as directed by the Parks and Community Services Assistant Director and/or Parks and Community Services Director.

Essential Duties and Responsibilities

1. Manages and assists with front-facing operations for programs and events; provides proactive customer service to guests and members, answers telephones, and uses independent judgement to resolve general complaints while maintaining high service standards.
2. Develops, implements, and evaluates new and existing PCS programs to ensure alignment with the City’s mission and Master Plan; determines future equipment needs and monitors attendance and utilization to ensure quality service delivery.
3. Oversees and leads all aspects of youth focused camps, after school programs, and programs offered at City locations, facilities and buildings; ensures staff responsible for direct youth engagement to maintain a safe and positive environment.
4. Maintains a proactive approach to safety and risk management. Creates, implements, and evaluates sound risk management policies and procedures. Enforces City and PCS rules and regulations for customer and participant safety and safe use of the facility.
5. Facilitates transportation for program participants and assists with safely operating a city-owned vehicles in compliance with all regulations.
6. Recruits, trains and supervises programs staff and contracted specialty service providers; manages professional instructor contracts, including all required administrative paperwork and implements disciplinary action, as required.
7. Manages programs and over operations and logistics, maintains an accurate inventory of recreational program equipment, supplies and coordinates purchasing, acquisition and delivery of supplies/equipment for recreational programs/events within approved City purchasing policies and budget expenditures.
8. Manages programs and oversees the operating budget for the Stephenson Building; coordinates the facility-based programing, monitors expenditures, prepares budget documentation, and ensures resources are used efficiently and in compliance with City policies.
9. Drafts copy for newsletters, promotional materials, correspondence, program catalogs, and flyers for promotional materials; helps maintain the PCS and Dripping Springs Ranch Park website, calendar and registration software (CivicRec).
10. Performs daily facility maintenance and janitorial assistance as needed to ensure a clean, orderly and safe environment; follows strict cash-handling, and accounting procedures to process payments and reconcile daily business transactions.
11. Facilities effective communication with all department staff regarding program logistics; develops and maintains internal stakeholder relationships and community partnerships.
12. Seeks out sponsorship opportunities, develops and prepares sponsor proposals and agreements according to City Policy.
13. Ability to plan, organize, delegate, and supervise effectively including, training, evaluating, and managing multiple program areas for timely outcomes.
14. Ability to establish, maintain, and foster positive and effective working relationships with those contacted during work.
15. Ability to maintain confidentiality.
16. Performs all other duties as assigned.

Education, Experience, and Certifications

1. Graduation with a bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus three (3) years of experience in a field related to the job. Experience may substitute for education up to a maximum of four (4) years.
2. A valid state driver’s license.
3. Standard First Aid and CPR certifications required or the ability to obtain certifications within six months of employment.
4. Certified Park and Recreation Professional (CPRP) certification preferred.
5. Ability to establish and maintain effective working relationships with employees, City officials, media, and general public.
6. Ability to communicate effectively orally and in writing.
7. Ability to handle confidential and sensitive information while maintaining confidentiality.