Recreation Manager

discoverylandco; Hawaii; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, and Vision Benefits

401k Contribution

Paid Time Off and 11 Paid Holidays

Employee Meals

Referral Incentives

Recognition Programs

Professional development and upwardmob

Job summary

Makena Golf & Beach Club is seeking an Outdoor Pursuits Manager to lead the department and coordinate all land, water, racquets, and Kids Club programming. You will help create the member and employee experience across their resort operations on Maui and lead the pursuit programs with safety and service at the forefront.

The role requires minimum 3 years in a luxury resort setting with staff supervision, First aid/CPR, lifeguard and ocean safety training, and a strong guest-service mindset.

Qualifications

• 3+ years in a 4-5 star resort or luxury setting.
• 3+ years’ experience supervising staff.
• Full knowledge of Outdoor Pursuits services/activities.
• First aid/CPR certified.
• Lifeguard and ocean safety training.
• Capable and comfortable swimming in the ocean.
• Experience teaching outdoor watersports.
• Experience in guest service industry.

Responsibilities

• Manage the Outdoor Pursuits team and their responsibilities.
• Implement and maintain SOPs reflecting high standards of operation and service.
• Develop a team and facilities to support the member experience and operations.
• Instruct staff and vendors to ensure safety for water and sports activities.
• Hire Outdoor Pursuits staff and conduct training.
• Maintain inventory and support loss prevention.
• Manage the Kids Camp Program.
• Train Outdoor Pursuits staff regularly.
• Establish SOP compliance for members, guests and team.
• Ensure activities are safe and follow SOP guidelines; stay current on activities (E-foil, Tennis, Pickleball, Volleyball, etc.).
• Provide activity and recommendation reports as needed.
• Contribute to guest experience standards and continuous improvement.
• Run daily staff briefings; participate in duty management.
• Handle daily department administration; coordinate with contract staff.
• Manage the Outdoor Pursuits department budget.

Skills

Outdoor Pursuits

Staff supervision

Lifeguard training

First aid/CPR

Ocean safety

Water sports

Guest service

English fluency

Job description

This role will be located at one of Discovery Land Company’s locations: Makena Golf & Beach Club, set on Maui, HI.

Makena is seeking a Outdoor Pursuits Manager to join the Outdoor Pursuits Department.

The Outdoor Pursuits Manager is responsible the managing the operation of the Outdoor Pursuits Department. The Outdoor Pursuits Manager is responsible for coordinating and planning the OP program including all on land, water, racquets, and Kids Club programming. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities

• Manage the Outdoor pursuits team and their responsibilities.
• Implement and maintain the policies and procedures for Outdoor Pursuits which reflects the highest standard of operation and member service.
• Develop a team and facilities which are fit for business purpose and to support the delivery of the members experience and property operations.
• Instruct staff and third-party vendors to provide the utmost care for the safety and security of members, guests, and prospects when involved in water and sports related activities.
• Hire Outdoor Pursuits staff members and conduct necessary training.
• Maintain up to date inventory of department equipment as well as loss prevention efforts.
• Manage the Kids Camp Program.
• Training and Development of Outdoor pursuits staff.
• Management and implementation of marine and on land Standard Operating procedures and manage member, visitor and team compliance.
• Ensure the activities offered to the members are safe and follow SOP guidelines.
• Maintain knowledge of activities and instruct activities including, but not limited, E-foil, Tennis, Pickleball, Volleyball, Football, Baseball, Snorkeling, Archery, Paintball, Paddle boarding.
• Provide activity and recommendation reports on all the above as needed.
• Contribute to the delivery and development of guest experience standards. Look to ways to continuously enhance and improve.
• Run and attend staff daily briefings.
• Be part of the duty management schedule.
• Perform daily department administration tasks.
• Works with Contract Employees as needed to ensure operational efficiency and Club standards for service are fulfilled.
• Manage the Outdoor pursuits department budget.

Qualifications

• Minimum three (3) years of experience in a 4-5 star resort setting or in the luxury related field.
• Minimum three (3) years’ experience of staff supervision is required.
• Full knowledge of all Outdoor Pursuits services/activities.
• First aid/CPR qualified.
• Lifeguard and Ocean Safety training
• Must have knowledge of outdoor recreation and marine environment.
• Must be capable and comfortable swimming in the ocean.
• Previous experience teaching/coaching outdoor watersports sports.
• Previous experience in the guest service industry.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• Competitive Pay
• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and 11 Paid Holidays
• Employee Meals, Referral Incentives, and Recognition Programs
• Professional development and upward mobility opportunities

About Us

Makena Golf & Beach Club is an island dreamscape spread across Mauiʻs southern leeward coast that spans from turquoise sea to rolling mountaintops. Makena is a private, members-only community that honors Makena’ s rich cultural heritage and takes to heart the responsibility to support its abundant nature and a sustainable future. Makena offers its members an 18-hole golf course designed by Robert Trent Jones, Jr.; a private beach club with resort pools and cabanas; a world-class spa and fitness center; a kids club, tennis and pickleball courts; multiple indoor and outdoor dining venues; and Discovery’ s signature Outdoor Pursuits program. At Makena, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences.

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com. #LI-KH1