Recreation Leader II - Sports Complex Front Desk Attendant (Part-Time)

City of Folsom; Folsom (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team in the Folsom Parks & Recreation Department as a Recreation Leader II - Front Desk Attendant! This exciting role involves providing exceptional customer service at the Andy Morin Sports Complex while supervising part-time staff. You'll engage with the community, handle point-of-sale transactions, and ensure smooth operations in a vibrant sports environment. The position is flexible, requiring availability on nights, weekends, and holidays, making it perfect for those seeking part-time work. If you have a passion for recreation and a knack for customer service, this opportunity is your chance to make a positive impact in the community!

Qualifications

• Must be at least 18 years of age at time of hire date.
• Previous experience in customer service and cash handling preferred.

Responsibilities

• Assist the public in person or by phone with inquiries.
• Process transactions and maintain customer accounts accurately.
• Perform basic facility maintenance and troubleshoot software issues.

Skills

Customer service principles

Basic math ability

Effective verbal communication

Effective written communication

Education

High school diploma or G.E.D.

Some college

Tools

RecTrac

Microsoft Word

Microsoft Excel

Job description

Applications must be filled out completely and thoroughly. Resumes are not accepted in lieu of an application, but may be additionally attached.

The Folsom Parks & Recreation Department is hiring a Recreation Leader II - Front Desk Attendant to join the Sports Division.

Under the direction of the Senior Recreation Coordinator, the Front Desk Attendant works in the Andy Morin Sports Complex, providing customer service, and supervision of other part-time staff. Casual/Seasonal Part-Time positions are hourly and are not eligible for benefits and are limited to working 999 hours in a fiscal year. No full-time regular appointment will be made from this class.

Location: This position location can vary but is based at the Andy Morin Sports Complex.

Schedule:

1. Duration: position is ongoing as long as needed and supported by the budget.
2. Flexible and scheduled as needed, generally 15 - 20 hours per week.
3. Must be available to work nights, weekends, and holidays.

Note: Unfortunately, current active CalPERS members are ineligible for employment with part-time positions.

For questions contact Cody Bateson, Senior Recreation Coordinator at [phone] or [e-mail].

Under the direction of the Senior Recreation Coordinator, works in the Andy Morin Sports Complex, providing customer service. Casual/Seasonal Part-Time positions are hourly and are not eligible for benefits and are limited to working 999 hours in a fiscal year. No full-time regular appointment will be made from this class.

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all the duties listed.

• Assist the public in person or by phone, answering inquiries related to department services, programs, or operations; establish and maintain customer accounts.
• Accurately process point-of-sale transactions, activity registrations, and facility reservations using recreation software (RecTrac).
• Count and verify cash drawers.
• Balance and reconcile division cash drawers.
• Troubleshoot problems and assist other staff with software issues.
• Basic facility maintenance.
• Other related duties as assigned.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Essential Duties" section of this specification.
Knowledge of:

• Customer service principles and practices.
• Basic math ability to accurately count and handle money.
• Effective verbal and written communications.
• General knowledge of department programs.

Ability to:

• Perform basic computer operations: proficient in Microsoft Word & Excel.
• Accurately carry out written and oral instructions.
• Maintain effective, cooperative working relationships with coworkers and the public.
• Demonstrate enthusiasm, positive energy, and maturity.
• Demonstrate a positive attitude and neat appearance.

Education:
High school diploma or G.E.D. required, some college preferred.
Experience:
Previous experience in customer service, cash handling, and typical office environment preferred.

Must be at least 18 years of age at time of hire date.

Other Requirements:
Available to work weeknights, weekends, and holidays.
Physical Requirements:
Work is performed in an indoor sports arena, which includes batting cages, basketball courts, and an indoor soccer field. (1) Lifting: frequently up to 10 pounds; occasionally up to 50 pounds. (2) Vision: constant use of overall vision (4) Hearing/ Talking: frequent hearing and talking, in person and on the phone. (5) Emotional/ Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone. (6) Environmental: frequent exposure to noise.

Persons in this class are subject to a background check, which requires DOJ fingerprint clearance.