Recreation Fee Technician

National-Experienced-Workforce-Solutions; Hōnaunau (HI); On-site; USD 27,000 - 37,000; Full time

Job summary

NEW Solutions connects experienced workers (ages 55+) with the National Park Service (NPS). This Recreation Fee Technician role at Pucuhoonua o Honaunau National Historical Park handles fee revenue and donations, ensuring accurate cash handling and visitor service under ESP guidelines.

The enrollment in NEW Solutions is temporary and is an at-will relationship with the agency. The position supports interpretive services and park operations in Hawaii, paying $20.38 per hour for 30 hours per

Qualifications

• Minimum 1 year experience in retail, customer service and/or national park work.
• Knowledge and skill in money handling to process cash, checks, and credit cards; perform standard calculations and make change.
• Determine visitor eligibility for sale of interagency park passes.
• Experience with Windows, MS Word, MS Excel, MS Teams, MS Outlook, MS SharePoint.

Responsibilities

• Serve as Recreation Fee Technician handling fee revenue and donations.
• Apply fee program knowledge and policies to fee collection.
• Provide current information and excellent customer service to visitors.
• Collect appropriate fees at park entrances and process receipts.
• Operate POS systems and issue entrance receipts, passes, or permits.
• Use reservation systems for payments and permits and explain rules to holders.

Skills

Retail experience

Customer service

National park work

Money handling

Visitor eligibility

Education

HS/GED or higher with park experience

Tools

Windows OS

MS Word

MS Excel

MS Teams

MS Outlook

MS SharePoint

POS systems

Job description

Recreation Fee Technician

ID: NPSHHP-001-001

Location: Honaunau

Program: NPS

Wage/Hr: $20.38

Hours/Week: 30 hours

Minimum Age: 55

For over 25 years, National Experienced Workforce Solutions (NEW Solutions) has specialized in connecting experienced workers (ages 55+) with full-time and part-time job opportunities that support the critical missions of Federal Agencies across the United States.

NEW Solutions connects experienced workers (ages 55+) with the National Park Service (NPS). These experienced professionals provide administrative expertise, facilities management, natural and cultural resource planning, and a broad array of other professional skills that support the National Park Service through the Experienced Services Program (ESP).

Positions listed here do not guarantee employment for any definite period. Enrollment in the Experienced Worker Programs administered by NEW Solutions is temporary. The enrollment relationship between NEW Solutions and the Enrollee is an ?at-will? relationship. This means that an Enrollee is free to terminate enrollment at any time during the enrollment period, and NEW Solutions and the Agency have the right to terminate the relationship with the Enrollee.

PLEASE NOTE: An ?Enrollee? is not a federal employee, nor an employee of NEW Solutions. An ?Enrollee? is a participant in a grant program established through a Cooperative Agreement funded by the agency and administered by NEW Solutions.

This opportunity applies to applicants legally eligible to work in the United States.

This position supports the Division of Interpretation, Education and Fees at Pu?uhonua o Honaunau National Historical Park on the west side of the island of Hawaii. The park receives over 300,000 visitors annually who experience and learn about one of the most significant and sacred cultural sites in the Hawaiian Islands.

Qualifications

Minimum of 1 year(s) of experience in retail, customer service and/or national park work. OR HS/GED Degree in N/A with minimum additional experience of 1 year(s) in working in national park OR Previously completed training in N/A

• Knowledge and skill in money handling in order to process cash, checks, and credit cards transactions; accurately complete standard mathematical calculations; and make change for cash under stressful conditions. Ability to determine visitor eligibility for the sale of various interagency park passes. Ability to process actions involving multiple transaction receipts such as upgrades or refunds.
• Experience required with Windows, MS Word, MS Excel, MS Teams, MS Outlook, MS SharePoint

Duties

The enrollee will serve as a Recreation Fee Technician in Pu?uhonua o Honaunau National Historical Park and will perform a variety of duties including collection, deposit, tracking, and expenditure of fee revenue and donations collected from the public under legal authorities such as the Federal Lands Recreation Enhancement Act. The enrollee will carry out a wide variety of clerical and technical assignments that involve the application of fee program knowledge and the policies, procedures, and practices of fee collection. The enrollee performs assignments in accordance with all regulations governing the handling of government funds and separation of duties.

• Provide current and accurate information and excellent customer service to visitors concerning the NPS area and other surrounding areas of interest. Explain the area?s recreational opportunities, including NPS interpretive services, wilderness/backcountry permits, concession operated facilities and services, campground availability, hiking trails, etc. Distribute maps, brochures, and other printed material, inform visitors of potential safety hazards, and provide directions and routes of travel.20%
• Collect appropriate fees at a park entrance station, visitor center, campground, fee canister, AFMs, donation boxes, and/or other visitor contact station(s) in accordance with established accountability guidelines for handling government funds. The amount to be collected is easily calculated and predetermined and the funds collected will be controlled using standard case management techniques. Determine visitor eligibility for the sale of various interagency park passes.20%
• Operate an electronic cash register, computer, tablet, smart phone, or other POS system to conduct financial transactions. Perform opening and closing shift functions. Issue entrance receipts, tour tickets, permits, park passes, and/or federal recreation passes in accordance with established guidelines. Verify entrance receipts and various passes for validity dates and ownership. Process refunds or upgrades as needed according to established guidelines.20%
• Complete shift reports to verify money collected, accountable stock sold, and all machine transactions from the shift, using shift accountability, receipt tapes, and a register of refunded andvoided transactions. Safeguard funds collected and accountable stock under the enrollee?s control.20%
• Use automated reservation systems to process routine, simple payments, transactions, and reservations for campgrounds, tours, tickets, backcountry permits, Special Use Permits, etc. Explain rules and regulations to reservation holders and disseminate park information.15%
• Utilize fee program related technologies and equipment that include hardware, software, and peripheral devices such as hand-held devices, computers, POS equipment, tablets, mobile phones, scanning devices, AFMs, and reservation systems in accordance with established guidelines.5%

Other

• Training required to fulfill duties of fee job; training required of all National Park Service Employees.
• Required Certifications: N/A
• Health and Safety Considerations: Health and safety concerns involve working in a hot/humid climate, standing for long periods and performing repetitive physical tasks. Training will be provided to mitigate these conditions of the job.
• Physical requirements: This position requires standing for long periods of time, as well as walking, bending, and lifting of moderately heavy items. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

NEW Solutions is committed to promoting equal opportunity and to an environment free from discrimination and harassment in any form administering Experienced Worker Programs under cooperative agreements with federal agencies. It is NEW Solutions' policy to comply with all applicable laws that provide equal opportunity and to prohibit unlawful discrimination in enrolling participants in the federal programs.