Recreation Facilities Customer Service Attendant

Keepers of the Rock; Castle Rock (CO); On-site; USD 19,000 - 25,000; Part time

Job summary

The Town of Castle Rock is seeking friendly individuals to assist with opening and closing procedures for recreation facilities, greet patrons, respond to questions, process registrations and payments, and maintain facility cleanliness and safety. This role requires excellent customer service and the ability to work flexible hours including nights and weekends.

Responsibilities include cash handling, reporting, safety checks, and assisting with setup/teardown of venues.

Qualifications

• An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
• Age Requirement: Must be at least 16 years of age
• Experience: Six (6) months' customer service experience is preferred; or an equivalent combination of education, training, and experience.
• Licenses and/or Certifications Required: Current, valid adult, child, and infant CPR, First Aid, and AED Certifications from accredited/approved agencies or the ability to obtain during initial training period.

Responsibilities

• Assists with opening and closing procedures for the recreation facilities
• Greet patrons visiting and/or utilizing the recreation facilities
• Provides customer service by responding to basic patron concerns and feedback
• Answers phone and responds to patron questions and connects customers to the appropriate staff when further assistance is needed
• Accepts fees for facility attendance, program registrations and point of sale transactions as required
• Makes change for customers paying cash as appropriate
• Maintains an accurate accounting of all cash and checks located in the cash drawers
• Assists patrons with the creating of registration system accounts as required
• Verifies customer residency and updating their registration system accounts
• Restocks pro-shop inventory as required
• Performs hourly facility walkthroughs and safety checks as required
• Addresses immediate safety and basic sanitary maintenance activities as they are discovered or reported
• Submits maintenance request forms for identified safety, sanitary or venue quality concerns as identified or reported
• Maintains the basic cleanliness of the recreation facilities
• Maintains the cleanliness and safety of the facility entry points and facility adjoining sidewalks during hours when parks maintenance staff are unavailable
• Complete the setup and teardown of various venues and areas as required for scheduled room use
• Respond to emergencies located in the recreation facilities while on duty and provide care and/or assistance as required or directed
• Completes required reporting on facility participation, daily transactions, point of sale inventory, injury/illnesses and incidents occurring while on duty
• Performs other duties as assigned or required

Skills

Flexible schedule

Customer service

Communication

Money handling

Computer literacy

Job description

This posting will remain open continuously until filled.

The Town of Castle Rock’s future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock’s identity and quality of life for the future? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.

Essential Duties & Responsibilities

• Assists with opening and closing procedures for the recreation facilities
• Greets patrons visiting and/or utilizing the recreation facilities
• Provides customer service by responding to basic patron concerns and feedback
• Answers phone and responds to patron questions and connects customers to the appropriate staff when further assistance is needed
• Accepts fees for facility attendance, program registrations and point of sale transactions as required
• Makes change for customers paying cash as appropriate
• Maintains an accurate accounting of all cash and checks located in the cash drawers
• Assists patrons with the creating of registration system accounts as required
• Verifies customer residency and updating their registration system accounts
• Restocks pro-shop inventory as required
• Performs hourly facility walkthroughs and safety checks as required
• Addresses immediate safety and basic sanitary maintenance activities as they are discovered or reported
• Submits maintenance request forms for identified safety, sanitary or venue quality concerns as identified or reported
• Maintains the basic cleanliness of the recreation facilities
• Maintains the cleanliness and safety of the facility entry points and facility adjoining sidewalks during hours when parks maintenance staff are unavailable
• Complete the setup and teardown of various venues and areas as required for scheduled room use
• Respond to emergencies located in the recreation facilities while on duty and provide care and/or assistance as required or directed
• Completes required reporting on facility participation, daily transactions, point of sale inventory, injury/illnesses and incidents occurring while on duty
• Performs other duties as assigned or required

Minimum Qualifications

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Age Requirement: Must be at least 16 years of age

Experience: Six (6) months' customer service experience is preferred; or an equivalent combination of education, training, and experience.

Licenses and/or Certifications Required: Current, valid adult, child, and infant CPR, First Aid, and AED Certifications from accredited/approved agencies or the ability to obtain during initial training period.

Knowledge, Skills, And Abilities

• Must maintain the ability to work a flexible schedule which includes nights and weekends
• Maintain a knowledge of Parks and Recreation Department policies and procedures
• Maintain a knowledge of the recreation facilities programs and activities
• Skill in communicating in person and over the phone
• Ability to count money and make correct change when necessary
• Ability to establish and maintain effective working relationships with patrons and coworkers
• Ability to exercise consistent tact and courtesy in frequent public contact
• Ability to handle multiple and various tasks while maintaining attention to detail for accuracy
• Skill in operating a computer keyboard and the ability to learn specific Recreation Department software applications

Physical Demands

• Sedentary work for long periods of time
• Occasional physical work lifting no more than 25 pounds
• Occasional lifting, carrying, walking and standing
• Occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stop, kneel, crouch or crawl
• Frequent hand/eye coordination to operate personal computer and office equipment
• Vision for reading, recording and interpreting information
• Speech communication and hearing to maintain communication with employees and citizens

Work Environment

• Works primarily in a clean, comfortable environment

Equipment Used

• Uses standard office equipment including a personal computer system

Must satisfactorily complete a criminal background check prior to commencing employment.

The Town of Castle Rock is an Equal Opportunity Employer.