Recreation Attendant - Rentals

City of Kirkland; Kirkland (WA); On-site; USD 21,000 - 28,000; Full time

Job summary

The City of Kirkland is seeking an enthusiastic Recreation Attendant to provide outstanding customer service and assist in operational support for rentals, recreation programs, facilities, and events across City venues.

This entry-level position may work at various City locations and requires basic clerical skills, the ability to work independently or as part of a team, and effective communication with the public and staff.

Qualifications

• 6 months of customer service experience.
• No minimum education requirements.

Responsibilities

• Assist with and monitor programs, facilities, rentals, and events.
• Open, close, and secure facilities and equipment.
• Prepare and distribute paperwork and supplies to program and event locations.
• Transport, set up, and take down equipment for programs and events.
• Greet and assist participants, staff, and the public in person and over the phone.
• Prepare verbal and written reports for staff.
• Report safety concerns and customer feedback to staff.
• Perform miscellaneous clerical tasks.
• Perform minor maintenance and cleaning as needed.
• Perform basic functions using program registration software such as enrolling participants, printing rosters, and data entry.

Skills

Customer service

Tools

Microsoft Office Suite

Job description

The role of the Recreation Attendant is to provide outstanding customer service and assist in providing operational support to rentals, recreation programs, facilities, and events within Parks and Community Services. Recreation Attendants serve as the on-site City representative and may work at City facilities, athletic fields, school gymnasiums, City parks, and/or off-site program locations. Recreation Attendants provide operational support including preparing spaces, assisting in leading and monitoring activities, and performing clerical work. Recreation Attendants aged 18 or older may work without on-site supervision.

Recreation Attendants may be assigned to:

• Programs, such as youth or adult sports.
• Facilities, such as North Kirkland Community Center, Peter Kirk Community Center, City Hall, Heritage Hall, or Kirkland Teen Union Building
• Events, such as festivals or special events taking place in Kirkland parks or City facilities.

Distinguishing Characteristics:

The Recreation Attendant is an entry-level position that primarily assists with rentals but can also assist with programs, facilities, and events that the Recreation Lead or other recreation staff oversees. This position may report to Program Coordinators and/or Recreation Supervisors.

Essential Functions:

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Assist with and monitor programs, facilities, rentals, and events.
• Open, close, and secure facilities and equipment.
• Prepare and distribute paperwork and supplies to program and event locations.
• Transport, set up, and take down equipment for programs and events.
• Greet and assist participants, staff, and the public in person and over the phone.
• Prepare verbal and written reports for staff.
• Report safety concerns and customer feedback to staff.
• Perform miscellaneous clerical tasks.
• Perform minor maintenance and cleaning as needed.
• Perform basic functions using program registration software such as enrolling participants, printing rosters, and data entry.

Peripheral Duties:

• Support emergency response efforts within Parks and Community Services.

• Good verbal, written, and telephone communication skills are required.
• Ability to interact courteously with the public to acknowledge both compliments and complaints.
• Ability to work independently and as part of a team.
• Demonstrated good judgement in problem solving and responding to customer needs.
• Proficiency in standard computer software, such as Microsoft Office Suite applications Word, Excel and Outlook

Minimum Qualifications:

• Education: No minimum education requirements.
• Experience: 6 months of customer service experience.
• Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual’s knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.

Licenses and Other Requirements:

• Must be at least 18 years of age.
• Must have or be able to obtain First Aid/CPR certificate within 90 days of hire.
• May be required to possess a Washington State driver’s license and submit a driving abstract, depending on area of assignment.
• Must be able to lift and carry 50 pounds and use stairs.

Physical Demands and Working Environment:

Work may be performed in a variety of indoor and outdoor settings, including City facilities such as community centers, City parks, Lake Washington School District facilities and off-site locations. Work settings may involve high levels of noise, many people, adverse weather conditions, uneven terrain, standing for extended periods of time, and interruptions. Desk assignments are done at a computer terminal.