Recreation Attendant - Canopy Guide

Omni Hotels & Resorts; Virginia, Hot Springs (MN, AR); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading resort in Virginia seeks a Recreation Attendant - Canopy Guide to provide exceptional service to guests on the Canopy Tour. The role involves guiding guests, ensuring safety, and maintaining equipment. Ideal candidates will have strong customer service skills and relevant certifications.

Qualifications

• Current First Aid/CPR Certification required.
• Strong customer service skills.
• Basic knowledge of computers and communication systems.

Responsibilities

• Guide groups of up to 8 guests on the Canopy Tour.
• Inspect and prepare guide and guest equipment daily.
• Assist with check-in process and provide orientation.

Skills

Customer Service

Communication

Organizational Skills

Leadership Skills

Tools

Computer Systems

Telephone System

2-Way Radios

Job description

Recreation Attendant - Canopy Guide

Job Locations

US-VA-Hot Springs

Requisition ID

2025-123279

# of Openings

1

Category (Portal Searching)

Recreation

Location

The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Job Description

Successful candidates should have excellent communication and customer service skills, organizational and leadership skills and be comfortable working at heights of 200+ feet. Serious consideration will be given to applicants with previous guiding experience in the climbing and mountaineering industry. Experience in the ski industry, outdoor education, recreation management, high angle ropes courses, and/or interpretive/educational programming a plus.

Responsibilities

Essential Functions:

Demonstrate strong customer service skills.
• Assist desk staff with check in process, waivers and storing belongings.
• Greet guests and give an introductory orientation talk.
• Inspect, repair as needed and prepare guide equipment, guest equipment, and Canopy Tour course daily.
• Complete Daily Operations Check List and Report and Equipment Use Log. Complete Near Misses/Incidents when pertinent.
• Inform Canopy Tour director of any maintenance needs on the course.
• Guide groups of up to 8 guests on the Canopy Tour and demonstrate proficiency in the multitude of skills required to guide.
• Ensure that all procedures covered in the Guide Training Manual are followed.
• Respond when necessary to evacuate participants from the course.
• Provide a friendly and welcoming atmosphere for Canopy Tour guests.
• Assist in operating the Canopy Tour / Red Tail Racer Zip Line

Tools & Equipment: All Computer Systems, All Facility Utility Systems, Telephone system, 2-Way Radios, etc.

Working Environment: Subject to working in a crowded, fast paced environment as part of a team, with long periods of walking and standing, and indoor/outdoor weather conditions.

Qualifications

• Current First Aid/CPR Certification is required of all guides.
• Strong customer service skills.
• Basic knowledge of computers, telephone system, and 2way radios

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].