Recreation Attendant - Bayview Pool Complex

BENCHMARK; Myrtle Beach (SC); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Equal employment opportunity

Job summary

Pyramid Global Hospitality's South Seas on Captiva Island seeks a Recreation Attendant to manage pool and beach operations at the Bayview Pool Complex.

You will set up seating, assist guests, manage towel and cabana services, and ensure safety and courtesy in a fast-paced resort environment. 40 hours per week, weekend/holiday shifts, pay is $20.00 per hour plus tips.

Qualifications

• High school diploma or equivalent.
• Hotel/resort experience preferred.
• Fluent in English.

Responsibilities

• Setting up pool seating and umbrellas.
• Removing trash and towels; stocking fresh towels.
• Directing guests and enforcing safety around water slides.
• Providing courteous guest service and handling inquiries.
• Assisting cabana rentals and maintaining a clean, safe pool area.
• Beach operations: delivering chairs, umbrellas, towels; assisting guest check-in.

Skills

Fluent in English

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals. At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life. Joining our team means becoming part of a people‑first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact.

What you will have an opportunity to do

Our Property: Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330‑acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world‑class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

RATE OF PAY

RATE OF PAY: $20.00 plus the opportunity to make tips

POSITION OVERVIEW

The Recreation Attendant will be tasked with working within the Bayview Pool Complex at the north end of South Seas.

Pool Operations

• Setting up pool seating and umbrellas
• Removing trash and other items from the pool area including picking up towels, and stocking and handing out fresh towels
• Directing people in a courteous manner and having them follow your direction when working the water slides, having safety always on the mind
• Customer service skills are important in this role as you will be dealing with guests’ needs and/or inquiries
• Guests will have the option to rent cabanas which the pool attendants are responsible for attending, providing a clean, safe environment for the guests' pool day

Beach Operations

• Offering chairs, umbrellas, and towels to our guests
• Greet and check‑in guests in a pleasant and professional manner, escort them to their preferred area, and provide them with clean towels
• Maintaining and upkeep the cleanliness of the beach, enforcing safety rules, and regularly checking that equipment is functioning properly
• Answering guest questions, providing solutions to their problems, and ensuring they are completely satisfied with your services
• Taking down and storing beach equipment and keeping a safe environment while following company policies at all times

ESSENTIAL FUNCTIONS

• Monitors the day‑to‑day operations of the Resort Pool Complex and beach operations/services
• Oversees the cabana rental programs
• Manages all guest issues as they pertain to the pool areas; equipment or pool malfunctions are reported into respective departments to ensure timely repairs
• Comfortable being tasked to work on the waterslides
• Reports any deficiencies to superiors
• Monitors inventory of cabana supplies (purchasing and receiving dept.) and place orders accordingly to avoid supplies running out
• Assists with monitoring inventory of pool towels, pool lounge chairs and pool umbrellas
• Assists with monitoring inventory of beach towels, beach lounge chairs and beach umbrellas
• Keeps all areas neat, clean and in good repair at all times including work vehicles
• Enforces safety and operating procedures and provides for maintenance needs in compliance with health and safety standards
• Provides great public relations and is knowledgeable of resort happenings; all to be of better service to our guests and owners
• Directly involved with hurricane preparedness and other extreme weather conditions monitored daily
• Assists in the development, recommendation and implementation of goals, objectives, policies, procedures and work standards for the resort
• Attends company meetings whenever necessary
• Assists and advises where needed with all recreational needs throughout the department that includes the pool, beach, daily activities, special events and group events

What are we looking for?

POSITION REQUIREMENTS

• Education: High school diploma or equivalent
• Experience: Background with working at a hotel/resort or related is preferred
• Required: Must have a valid driver’s license, motor vehicle background check will be completed

SKILLS AND ABILITIES

• Fluent in English language, must be able to convey information and ideas clearly
• This position holds multiple job functions at once, a great multitasker
• Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
• Works well in stressful, high‑pressure situations – fast paced environment
• Must maintain composure and objectivity under pressure
• Must be effective at listening, understanding, and clarifying the concerns or issues raised by coworkers and/or guests
• Teamwork is essential and critical in this role

WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS

• Position requires you to be able to stand, walk, bend and stoop for prolonged periods of time
• Must be able to lift up to 40 pounds
• Must be able to work in a fast‑paced environment
• Must be able to work in different types of weather sometimes extreme, including high temperatures and humidity

HOURS REQUIRED

40 hours per week, flexible schedule, will be required to work weekends and/or holidays

Equal Employment Opportunity Statement

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. To the extent required by applicable law, The Company maintains a drug‑free workplace. Compensation: $20.00 - $20.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.