Recreation Assistant (Marina)

Navy Region Mid-Atlantic Fleet and Family Readiness (FFR); Virginia Beach (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Navy Region Mid-Atlantic Fleet and Family Readiness (FFR) is seeking staff to support the MWR Community Recreation program. Duties include customer service, event planning, and program administration across a range of activities and facilities.

Responsibilities cover eligibility checks, reservations, inventory, vendor coordination, and outreach to base and community partners to enhance leisure offerings.

Qualifications

• Resumes must show KSAs related to customer service and programming.
• Ability to work independently and communicate effectively.
• Knowledge of planning and delivering community recreation activities.
• Experience creating partnerships with base and off-base organizations.

Responsibilities

• Provide customer service, information and support for Community Recreation programs.
• Check patron eligibility and manage reservations and related forms.
• Assist in program administration and event after-action reporting.
• Coordinate day and weekend trips and leisure activities.
• Maintain inventory, equipment checks and sanitation compliance.

Skills

Customer service

Event planning

Public speaking

Data entry

Inventory management

Job description

Summary

Performs a variety of duties in support of the Morale, Welfare, and Recreation (MWR) Community Recreation program that may include special events, recreation information/resources, command events, visiting ships or fleet support, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, recreational green space management, bowling, Library, Liberty, grab-n-go, movies, and outdoor recreation.

Summary

Performs a variety of duties in support of the Morale, Welfare, and Recreation (MWR) Community Recreation program that may include special events, recreation information/resources, command events, visiting ships or fleet support, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, recreational green space management, bowling, Library, Liberty, grab-n-go, movies, and outdoor recreation.

This position is located at the Cove Marina

Duties

Help

Provides customer service, information and support of Community Recreation programs and activities.

Service to MWR customers includes, but is not limited to: checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing snack bar menu items or pre- packaged retail items.

Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports, patronage data collection and entering program data.

Provides recreation experiences related to leisure skill sets in the form of day and weekend trips.

Assists in administering traditional and non-traditional workshops, clinics and events in a variety of leisure and recreation skills subject areas, in tune with offerings popular in the local area, including but not limited to camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking and water sports.

Conducts inventory, maintains inventory controls and maintains equipment for proper accountability of program equipment and resources.

Ensures all rental or check-out forms are properly completed and reservation and check- out procedures are followed.

Notifies supervisor or program lead if damage or loss has occurred.

Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories items and completes inspections upon return.

Assists in processing customer Internet registrations (i.e. Net Near You), initial log-ins and event registrations.

Is accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift.

Collects fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips, and various other Community Recreation programs using Point of Sales (POS) and computer programs.

Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value.

Provides support for Community Recreation event set up and break down.

Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved.

Adheres to NAVMED P-5010 sanitation requirements.

Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base.

Assists in the creation of professional proposals, execution of agreements and follow-up.

Performs community outreach to assist in the development of contacts.

Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR programs.

Promotes use of recreational E-reading resources available through online MWR Library Program resources.

Seeks ways to promote MWR facilities and events through outreach opportunities on base.

Assists in updating of electronic and multi-media support tools, as needed.

Performs entertainment and promotion scheduling.

Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events.

Actively supports the command statement on adherence to EEO principles and policies.

Assists with recruitment, training and scheduling of Community Recreation staff.

Performs administrative duties, all of which are accomplished through a variety of means, including computer software programs which track resource inventories, patron usage/comments, and program standards metrics.

Performs other duties as assigned as they pertains to the duties of this position.

Requirements

Help

Conditions of employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must possess and be able to maintain a current and valid driver's license.
• Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (review required documents section for more information.)
• Must be CARE trained, hold EFR or CPR certification, and hold a Food Handler certification upon being placed in position or within 90 days after placement.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess:

• Combination of experience related to customer service and or activity based programming.
• Ability to work independently, make sound decisions and have the ability to effectively communicate both orally and in writing.
• Knowledge of the goals, principles, techniques and methods of procedure used in organizing, planning and conducting all types of activities.
• Knowledge of the entire scope of activities and their suitability in the Community Recreation Program for individuals and groups, of varying demographics, ages and interests.
• Ability to create, negotiate, implement and sustain partnerships via various MWR agreements.
• Ability to maintain a clear and accurate database.
• Ability to represent the department and speak in front of both small and large groups.
• Knowledge of recreational and entertainment events.

Education

This position does not have a positive education requirement.

Additional information

Salary is dependent on experience and/or education.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Help

Review our benefits