Recreation Assistant

Navy Region Mid-Atlantic Fleet and Family Readiness (FFR); Yorktown (VA); On-site; USD 40,000 - 52,000; Full time

Job summary

Navy Region Mid-Atlantic Fleet and Family Readiness (FFR) is seeking a Community Recreation Assistant at Naval Weapons Station Yorktown, VA. You will help run MWR programs, special events, rentals, library services and outdoor recreation with a focus on friendly customer service and accurate record-keeping.

You will process registrations, handle payments, manage inventory, and assist in staff coordination and outreach while maintaining safety and adherence to Navy MWR policies.

Qualifications

• Combination of experience related to customer service and recreation activity functions.
• Ability to organize, plan, administer special events and entertainment activities.
• Must be able to work independently, make sound decisions and communicate effectively, both orally and in writing.
• Knowledge of goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.
• Knowledge of Navy MWR mission and scope of Community Recreation activities.
• Knowledge of recreation activity procedures and operations.
• Strong customer service skills.
• Ability to maintain records, compile data for reports, and perform research on recreation topics.
• Ability to follow oral and written instructions.
• Knowledge of computers, office procedures and print production.

Responsibilities

• Provides customer service, information and support for Community Recreation programs and activities.
• Collects fees from customers for tickets, retail items, classes, trips and programs using POS.
• Maintains daily sales accuracy and completes a DAR at each shift.
• Assists in processing Internet registrations and event sign-ups.
• Checks in/out equipment, collects rental fees, inventories items and inspects on return.
• Notifies supervisor of damage or loss; ensures forms are completed and procedures followed.
• Conducts inventory and maintains equipment for accountability.
• Assists in administering workshops, clinics and events in various leisure areas.
• Supports day-to-day administration of multiple programs and data entry.
• Assists with recruitment, training and scheduling of staff; supports outreach and publicity.

Skills

Customer service

Event planning

Communication (oral & written)

Administrative tasks

Record keeping

Inventory & procurement

Cash handling & POS

Team coordination

Safety & compliance

Job description

Summary

Performs a variety of duties in support of the Morale, Welfare, and Recreation (MWR) Community Recreation program that may include special events, recreation information/resources, command events, visiting ships or fleet support, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, recreational green space management, bowling, Library, Liberty, grab-n-go, movies, and outdoor recreation. This position is located at Naval Weapons Station in Yorktown, VA.

Duties

• Provides customer service, information and support of Community Recreation programs and activities. Service to MWR customers includes, but is not limited to: checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing snack bar menu items or pre- packaged retail items.
• Collects fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips, and various other Community Recreation programs using Point of Sales (POS) and computer programs.
• Is accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift.
• Assists in processing customer Internet registrations (i.e. Net Near You), initial log-ins and event registrations.
• Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories items and completes inspections upon return.
• Notifies supervisor or program lead if damage or loss has occurred.
• Ensures all rental or check-out forms are properly completed and reservation and check- out procedures are followed.
• Conducts inventory, maintains inventory controls and maintains equipment for proper accountability of program equipment and resources.
• Assists in administering traditional and non-traditional workshops, clinics and events in a variety of leisure and recreation skills subject areas, in tune with offerings popular in the local area, including but not limited to camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking and water sports.
• Provides recreation experiences related to leisure skill sets in the form of day and weekend trips.
• Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports, patronage data collection and entering program data.
• Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value.
• Performs administrative duties, all of which are accomplished through a variety of means, including computer software programs which track resource inventories, patron usage/comments, and program standards metrics.
• Assists with recruitment, training and scheduling of Community Recreation staff.
• Actively supports the command statement on adherence to EEO principles and policies.
• Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events.
• Performs entertainment and promotion scheduling.
• Assists in updating of electronic and multi-media support tools, as needed.
• Seeks ways to promote MWR facilities and events through outreach opportunities on base.
• Promotes use of recreational E-reading resources available through online MWR Library Program resources.
• Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR programs.
• Performs community outreach to assist in the development of contacts.
• Assists in the creation of professional proposals, execution of agreements and follow-up.
• Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base.
• Adheres to NAVMED P-5010 sanitation requirements.
• Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved.
• Provides support for Community Recreation event set up and break down.
• Performs other duties as assigned as they pertains to the duties of this position.

Requirements

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must have valid driver's license and maintain in order to transport patrons of-base.
• Must be CARE trained, hold EFR or CPR certification, and hold a Food Handler certification upon being placed in position or within 90 days after placement.
• Irregular working hours may be required to include early shift, late shift, evenings, weekends, and holidays when the need arises.
• Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (review required documents section for more information.)

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

• Combination of experience related to customer service and or recreation activity based functions.
• Ability to organize, plan, administer special events and entertainment activities.
• Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing.
• Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.
• Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests.
• Knowledge of the functions, procedures, and operations of recreation activities.
• Must have strong customer service skills.
• Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers.
• Ability to follow oral and written instructions.
• Knowledge of computers, office procedures and print production.

Education

This position does not have a positive education requirement.

Additional information

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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