Recreation Assistant

Navy Region Northwest Fleet and Family Readiness (FFR); Oak Harbor (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Navy Region Northwest Fleet and Family Readiness (FFR) CNIC MWR team is seeking a campground/customer service assistant at the Cliffside RV Park aboard NAS Whidbey Island. You will help guests, handle reservations, check-ins, and fees, and support related MWR programs in a family-friendly environment.

You will use a POS system for sales, coordinate storage for vehicles, answer inquiries by phone, and work with staff to maintain a clean, safe park while assisting in event planning and other

Qualifications

• One year of direct customer service or data entry experience.
• Experience handling cash and using a POS system.
• Ability to communicate clearly in writing and speech.

Responsibilities

• Provide direct customer service to patrons using the facility.
• Assist customers with reservations via phone or in person.
• Check guests in and collect associated fees.
• Provide information on other MWR programs and facilities.
• Operate POS system for retail sales.
• Assist with storage agreements for vehicles and vessels.
• Answer phone calls and voicemails regarding reservations.
• Coordinate maintenance and cleaning with staff and camp hosts.
• Assist in planning and executing family-friendly campground activities.
• Keep the facility safe and clean; report issues to management.
• Perform any other duties as assigned.

Skills

Customer service

Reservations

Cash handling

Communication

Data entry

Education

High school diploma or equivalent

Tools

Point Of Sale system

Job description

Summary Support the Military's Quality of Life programs! The Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC) provides fitness, recreation, lodging and food and beverage programs for service members, their families, retired military and civilian employees.

This position is located at the Cliffside RV Park aboard NAS Whidbey Island. Duties

Summary Support the Military's Quality of Life programs! The Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC) provides fitness, recreation, lodging and food and beverage programs for service members, their families, retired military and civilian employees. This position is located at the Cliffside RV Park aboard NAS Whidbey Island. Duties

• Incumbent provides direct customer service to patrons using the facility.
• Utilizing computer programs, assist customers in making, adjusting or cancelling reservations (in person or via phone).
• Check guest into their site upon arrival, providing directions, answering questions and collecting associated fees.
• Provide information to customers on other MWR Programs and Facilities.
• Utilize Point Of Sale (POS) System for retail sales to customers.
• Assist customers in setting up storage agreements for their vehicles and vessels.
• Answering Phone calls and processing voicemails regarding reservations and storage availability.
• Coordinating maintenance/cleaning requirements with other staff and camp hosts.
• Responsibilities of this position will be to assist in planning, coordinating and executing activities and events in a family friendly campground environment for patrons of all ages.
• The incumbent will assist with keeping facility safe, clean, and report facility issues to manager or supervisor
• Performs other related duties as assigned.

Requirements

Conditions of employment

• Successful completion of National Agency Background (NACI) Check required.
• This position may require the incumbent to be available to work special events, weekends and holidays.
• A valid state driver’s license
• This position is required to do considerable standing, bending, stooping, walking, pushing, reaching, climbing and lifting of objects weighing up to 40 pounds unassisted.
• Must be able to obtain and maintain food handler’s certification, CPR and First Aid within 90 days of hire.
• Must be at least 18 years of age.
• Ability to clearly communicate orally and in writing
• Must be a U.S. Citizen to obtain and maintain a Secret Security clearance

Qualifications

• Incumbent must have one-year practical work experience including direct customer service or experience with data entry, word processing, internet, e-mail, and at least one-year experience handling cash and utilizing point of sale system.
• Ability to perform basic mathematical computations and communicate effectively and courtesy, using proper English both verbally and in writing.
• Must be able to follow verbal and written directions, and present a neat and clean appearance.

Education High school diploma or equivanlent required.

Additional information

Review of applicants every two weeks beginning November 18, 2026.

Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period.

Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Northwest Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.