Recreation Aide - BTW Rec Center (PT)

Strategic Government Resources, Inc.; Cleburne (TX); Hybrid; USD 19,000 - 25,000; Full time

Job summary

The City of Cleburne seeks a Front Desk/Guest Services Associate for the Booker T. Washington Recreation Center. You will sign up members and day passes, assist guests, and support opening/closing procedures.

The role involves handling bookings and managing inquiries with a focus on friendly, accurate service. Candidates should have a high school diploma or equivalent and may need First Aid/CPR/AED certification, a valid Texas driver license, and food handler certification.

Qualifications

• Knowledge of fitness and exercise equipment
• Knowledge of the Recreation Center layout
• Knowledge of all City Ordinances
• Ability to handle guest requests and communicate clearly
• Ability to follow written and oral instructions
• Ability to maintain files and records
• Ability to resolve guest issues through communication and escalate when needed
• Demonstrates initiative and diligence
• Independent and listens to citizen concerns
• Maintain confidentiality
• Bilingual English/Spanish preferred

Responsibilities

• Opening/closing procedures for the facility
• Sign up memberships and day passes
• Assist guests with needs and questions
• Book facility reservations and manage rentals
• Perform clerical duties in accordance with city policies

Skills

Guest service

Bilingual English/Spanish

Communication skills

Records management

Independent worker

Attention to confidentiality

Education

High school diploma or equivalent

Equivalent combination of experience and training

First Aid/CPR/AED certification

Texas Class C driver's license

Food handler certification

Tools

Multi-line telephone system

Job description

Compensation - $15.94/hr

Position open until filled.

BRIEF DESCRIPTION

This position is responsible for guests’ first and last impressions of Cleburne’s Booker T. Washington Recreation Center experience. This individual is responsible for signing people up for memberships and day passes, as well as dealing with any guest needs. Responsible for opening/ closing procedures, facility bookings, and selling/renting other Parks and Recreation facilities of the City of Cleburne.

This is a non-supervisory position that may involve some independent judgment. Duties include performing clerical work that requires the application of various complex work methods and procedures, in accordance with the laws and regulations governing the employing department, as well as its functions, policies, and practices.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of fitness and exercise equipment
• Knowledge of the physical layout of the Recreation Center
• Knowledge of all rules and City Ordinances
• Ability to work with a variety of guests by completing various tasks
• Ability to understand and carry out oral and written instructions and ask for clarification when needed
• Ability to establish and maintain files and records
• Ability to solve guest service items through verbal and written communication, while seeking assistance when needed.
• Must display initiative and diligence in work performance
• Must be an independent, self-starter, and be able to listen to citizen complaints and concerns
• Must be able to keep sensitive information confidential
• Bilingual English/Spanish preferred

EDUCATION AND EXPERIENCE

High school graduate or equivalent; OR

Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities

CERTIFICATES AND LICENSES REQUIRED

• Ability to obtain and maintain First Aid, and CPR with Automatic External Defibrillator (AED) certification
• A Valid Class C Texas driver's license and the ability to maintain a satisfactory driving record
• Ability to obtain a food handlers certification within three (3) months

ENVIRONMENTAL FACTORS AND SAFETY HAZARDS

Primarily in an indoor environment with the ability to operate outdoors when needed. May be exposed to extreme heat and cold during the summer and winter months.

TOOLS AND EQUIPMENT USED

Standard office equipment, including a multi-line telephone, computer, fax machine, copier, scanner, shredder, and printer, as well as health and fitness equipment such as free weights, a treadmill, an elliptical, and weight circuit machines, etc.