Recovery Technician: Patient Care & Safe Environment

Northpoint Recovery Holdings, LLC; Loveland (CO); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Shift differential

Job summary

Northpoint Recovery Holdings, LLC is seeking a Recovery Technician to support the safety and wellbeing of patients and collaborate with a multidisciplinary treatment team. The role provides direct and indirect patient care in line with Northpoint policies for unlicensed staff, contributing to a structured milieu and patient supervision across settings throughout the week.

The position requires maintaining schedules, observing patient behavior, and assisting with transportation, education groups,

Qualifications

• At least 21 years of age.
• Valid driver’s license and acceptable driving record.
• One year or more of relevant work experience.
• Strong English usage, interpersonal, and communication skills.
• Ability to implement and interpret programs, goals, objectives, and policies of the department.
• Ability to maintain personal boundaries and build rapport with patients.
• Knowledge of surrounding geographic area for efficient routing.
• Organizational and prioritization skills to balance competing demands.
• Proficiency in patient rights, safety, and sanitation.
• Excellent organizational abilities.
• Excellent written and oral communication skills.
• Attention to detail and accuracy.

Responsibilities

• Interact routinely with patients, observe behaviors and communicate significant observations to clinical staff.
• Follow reporting and communication guidelines when interacting with staff and patients.
• Timely completion of paperwork, including daily logs and forms.
• Maintain daily schedules and structure, specifically around transport times, meal times, and transition times.
• Provide patient observation rounds and consistent monitoring of patient activities and behaviors during scheduled shift.
• Attend and promote recreational outings and activities with patients; encourage pro‑social and coping skills.
• Ensure the wellbeing of patients and provide a positive, supportive, and structured environment.
• Assist patients with needs and collaborate with onsite clinical and medical staff as necessary.
• Oversee and manage the safe and efficient transport of patients to and from facilities.
• Assist in orientation of new admissions
• Utilize therapeutic communication skills and maintain professional boundaries with patients and families
• Act as a role model for patients and create a positive culture with staff
• Assist with treatment planning and discharge planning
• Document client care and behavior as required in established policies and procedures
• Utilize de‑escalation skills when exposed to volatile clients to maintain personal safety and safety for others
• Assist counseling and administrative staff in responding to emergency situations
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Adhere to all company policies and procedures
• Perform other job‑related duties as assigned

Skills

English communication

Interpersonal skills

Boundaries with patients

Crisis de-escalation

Job description

Reports To: Recovery Technician Supervisor

Schedule: As needed Monday-Sunday

Available Shifts:

• Days: 6am-6:30pm
• Swing: 12pm-8:30pm
• Nights: 6pm-6:30am

Compensation: $17-20/hour + Shift Differential

Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We’re guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

POSITION SUMMARY: As a member of the Northpoint team, the Recovery Technician is responsible for attending to the safety and wellbeing of patients, and working with a multidisciplinary treatment team in accordance with policy and procedure, to provide the best possible patient care. This position plays an important role in the implementation of programming and care plans by providing direct and indirect patient care that complies with Northpoint policies and procedures for unlicensed staff. This position will actively support the structure of the milieu through appropriate resource allocation and supervision of patients. The Recovery Technician works in a variety of settings throughout the week, including onsite at the facility and other community activities.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Interact routinely with patients, observe behaviors and communicate significant observations to clinical staff
• Follow reporting and communication guidelines when interacting with staff and patients
• Timely completion and accuracy of paperwork, including daily logs and forms
• Maintains daily schedules and structure, specifically around transport times, meal times, transition times, and others outside of normal programming hours
• Function as a member of the treatment team and provide patient observation rounds, and consistent monitoring of patient’s activities and behaviors during scheduled shift
• Attend and actively promote recreational outings and activities with patients; encourage pro-social and coping skills
• Ensure the wellbeing of patients and provide a positive, supportive, and structured environment; proactively respond to patient needs to improve outcomes and the overall patient experience
• Ensure facility cleanliness and upkeep under direction of leadership
• Assist patients with their needs and collaborate with onsite clinical and medical staff as necessary
• Facilitate and assist with selected activity and education group sessions; document timely and accurately according to established policies and procedures
• Oversee and manage the safe and efficient transport of patients to and from our facilities
• Assist in orientation of new admissions
• Utilize therapeutic communication skills and maintain professional boundaries with patients and their families
• Be a role model for patients and create a positive culture with staff by emulating professional attitude, language, and communication
• Assist with treatment planning and discharge planning
• Document information regarding client care and behavior as required in established policies and procedures
• Utilize de-escalation skills when exposed to volatile clients in an effort to maintain personal safety while also ensuring safety for the clients, and other individuals in the program
• Assist counseling and administrative staff in responding to emergency situations
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Adhere to all Company policies and procedures
• Perform other job-related duties as assigned

QUALIFICATIONS/REQUIREMENTS:

• Must be at least twenty-one (21) years of age
• Valid driver's license and acceptable driving record required
• 1+ year of relevant work experience
• Knowledge and skills in English usage, interpersonal relationships and excellent communication skills
• Must have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the department
• Demonstrated ability to hold strong personal boundaries and ability to build rapport with patients
• Knowledge of surrounding geographic area to ensure effective and efficient routing
• Ability to organize and prioritize competing priorities and work time to balance demands
• Must perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation

PREFERRED KNOWLEDGE AND SKILLS:

• Excellent organizational abilities
• Excellent written and oral communication skills
• Attention to detail and accuracy
• Client service oriented (both internal and external)
• Creative and persistent problem solver
• Able to handle confidential material in a reliable manner
• Ability to interact and communicate with individuals at all levels of organization
• Strong interpersonal skills to handle sensitive situations and confidential information
• Ability to multi-task and prioritize workload in a fast-paced environment
• Proficiency with PC and Microsoft Office Suite

PRN BENEFITS INCLUDE:

This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer and is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.

Compensation:

$17 - $20 USD

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