Recovery Support Supervisor

RCA - Recovery Centers of America Management Company; Merrillville (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Recovery Centers of America is seeking a dedicated Recovery Support Supervisor to lead a team of RSS professionals. You will oversee scheduling, ensure adherence to policies, monitor QA indicators, and maintain regulatory-compliant documentation.

The role requires collaboration with clinical leadership to support programming and improve patient outcomes across the site. Strong communication and confidentiality are essential for success in a behavioral health environment.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Three years' experience working with addiction services preferred.
• Strong knowledge of MS Word, Excel, and PowerPoint.
• Experience managing small, cohesive teams.
• Demonstrates appropriate confidentiality at all times when interacting with patients and staff.

Responsibilities

• Supervises and coaches Recovery Support Specialists and Lead RSS.
• Maintains schedules and ensures attendance policy compliance.
• Assists in monitoring QA indicators to ensure high-quality care.
• Monitors patient activity and documents progress and incidents.
• Understands 12-step, DBT, MAT, and MI principles and applies them to recovery.
• Responsible for hiring, training, and retaining Recovery Support staff.
• Maintains on-call responsibility to ensure staffing and patient safety.
• Reviews patient rounding reports and communicates with RSS team.
• Conducts manager reviews of incident reports and conducts weekly rounding audits with LT.
• Collaborates with Clinical Director and Supervisors to support clinical programming.
• Works with Admissions and Nursing leadership to streamline patient intake.

Skills

Team leadership

Coaching

Scheduling

QA monitoring

Communication

Education

High School Diploma or GED

Associate degree preferred

Tools

MS Word

Excel

PowerPoint

Job description

Position Overview

The Recovery Support Supervisor supervises the activities of a group of Recovery Support Specialist (RSS) and Lead Recovery Support Specialists . Ensures that they maintain schedules and follow all policies and procedures in order to be compliant. The RSS Supervisor collaborates with members of the Senior Leadership Team (SLT) to help provide oversight of the milieu. Additionally, the Recovery Support Supervisor will oversee RSS programming and engagement at the site-level.

Specific Responsibilities

• Supervises, trains and coaches Recovery Support Specialists and Lead Recovery Support Specialists.
• Maintains schedules and ensures the group adheres to time and attendance policies.
• Assists in monitoring quality assurance (QA) indicators to ensure high-quality care is provided.
• Monitors patients, provides security checks through the shift, completes documentation to include but not limited to therapeutic activities notes, IP Individual Progress notes, completes Incident Reports, monitors patient's activities, and records patient behavior.
• Understand the principles of 12-step Programs, Dialectical Behavior Therapy (DBT), Medication-Assisted Treatment (MAT), and Motivational Interviewing (MI) and how they apply to the recovery process of the addicted client.
• Responsible for hiring, training, and retaining Recovery Support staff.
• maintains on call responsibility as assigned to ensure appropriate staffing, patient safety, and high-quality care is maintained at all times.
• Review patient rounding reports daily and communicates information to the RSS team.
• Conducts manager reviews of incident reports daily or on necessary cadence per QA.
• Performs weekly rounding audits with the LT to ensure patient safety and staff compliance with rounding policies and procedures.
• Collaborates with the Clinical Director and Clinical Supervisors to support the management of patient-specific issues and ensure the fidelity of clinical programming.
• Works with Director of Admissions and Director of Nursing to streamline the patient admissions process and ensure quality of care at all touchpoints.

Education and Experience

• High School Diploma or GED required; associate degree preferred.
• Three years' experience working with addiction services preferred.
• Strong knowledge of a variety of computer software applications in word processing, spreadsheets and presentations (MS Word, Excel, and PowerPoint).
• Experience managing small, cohesive teams.
• Demonstrates appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources and all other contacts.
• Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families, and referral sources.

Competencies

• Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.
• Problem Solving: Identifies problems, involves others in seeking solutions, and conducts appropriate analyses, searches for best solutions; responds quickly to new challenges.
• Communication Proficiency: Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations.
• Flexibility: Is open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution.
• Time Management: Uses his or her time effectively and efficiently; concentrates his or her efforts on the most important priorities; adeptly handles several tasks at once.

This position operates within a behavioral health environment, including residential, inpatient and/or detoxification settings. This role requires frequent interaction with patients experiencing mental health, substance use, emotional and behavioral challenges. The environment may include exposure to emotionally distressed individuals, behavioral escalation, and crisis situations. The noise level in the work environment is usually moderate. Routinely uses standard office equipment such as computers, phones, tablets and photocopiers.

Physical Demands

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Non-Discrimination Statement

It is the policy of Recovery Centers of America (RCA) to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, genetic information, or any other characteristic protected by law

State Specific Responsibilities

Follows organizational cybersecurity policies, including acceptable use, password management, and multi-factor authentication requirements. Immediately reports suspected security incidents, unauthorized access, or data breaches in accordance with company policy and regulatory requirements. Maintains strict confidentiality of PHI and adheres to the principle of least privilege, accessing only the minimum necessary data required to perform job functions.