Overnight Program Manager

Recovery Centers of America; Danvers (MA); On-site; USD 54,000 - 66,000; Full time

Job summary

Recovery Centers of America is seeking an Overnight Program Director to lead the overnight Recovery Support team and ensure safety, quality care, and compliant operations at our Danvers location.

The role oversees hiring, training, and supervision of Recovery Support staff, conducts safety checks, incident reporting, and collaborates with nursing leadership to optimize admissions and care during the night shift.

Qualifications

• High School Diploma or GED required.
• One year experience in addiction/behavioral health services required.
• Associate or Bachelor's degree preferred.
• Strong knowledge of MS Word, Excel, and PowerPoint.
• Prior supervisory experience in a substance abuse/behavioral health facility required.
• Experience managing small, cohesive teams preferred.
• Maintains confidentiality with patients and staff.
• Excellent customer relations and communication skills.

Responsibilities

• Hire, train, and retain Recovery Support staff.
• Supervise overnight Recovery Support Specialists with Program Director.
• Monitor RSS during shifts, complete documentation and incident reports.
• Conduct safety checks, shift exchanges, real-time supervisions, scanning, group registration, and downtime rounds.
• Review patient rounding reports daily and share information with RSS team.
• Review incident reports daily or per Quality Improvement cadence.
• Perform weekly rounding audits with Leadership Team to ensure safety and compliance.
• Assist in monitoring QI indicators to maintain high-quality care.
• Collaborate with Program Director on on-call staffing and patient safety.
• Work with Nurse Manager to streamline admissions process.
• Perform other duties as assigned.

Skills

Supervisory experience

Confidentiality

Customer relations

Communication skills

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

MS Word

Excel

PowerPoint

Job description

Location

Danvers, MA

Job Type

Full-Time, 40 hours a week

Salary

$60,000

Schedule

Tuesday - Saturday, 11:00PM - 7:30AM

About Us

Recovery Centers of America is committed to providing compassionate, patient-centered care. Our recovery support team plays a vital role in helping individuals achieve and maintain sobriety and stability. We are currently seeking an Overnight Program Director to support our team and ensure high standards of care and operations.

Key Responsibilities

• Responsible for hiring, training, and retaining Recovery Support staff.
• Supervises the activities of overnight Recovery Support Specialists in collaboration with the Program Director.
• Monitors RSS staff providing safety checks through the shift, completes documentation, completes Incident Reports, monitors patient's activities and records patient behavior.
• Supports the ongoing coaching and supervision of RSS including but not limited to:
• Safety checks
• Shift Exchange
• Realtime supervisions
• Scanning
• Group registration
• Downtime rounds
• Reviews patient rounding reports daily and communicates information to the RSS team.
• Conducts reviews of incident reports daily or on required cadence per Quality Improvement (QI).
• Performs weekly rounding audits with the Leadership Team to ensure patient safety and staff compliance with rounding policies and procedures.
• Assists in monitoring QI indicators to ensure high-quality care is provided.
• Understands the principles of 12-step Programs, Dialectical Behavior Therapy (DBT), Medication-Assisted Treatment (MAT), and Motivational Interviewing (MI) and how they apply to the recovery process of the addicted client.
• Collaborate with Program Director to maintain on call responsibility as assigned to ensure appropriate staffing, patient safety, and high-quality care is maintained at all times.
• Works with Nurse Manager to streamline the patient admissions process and ensure quality of care at all touchpoints.
• Other duties as assigned by Program Director, Director of Nursing or CEO

Qualifications

• Required: High School Diploma or GED
• Required: One years' experience working with addiction/behavioral health services required.
• Preferred: Associate or Bachelor's degree
• Strong knowledge of a variety of computer software applications in word processing, spreadsheets and presentations (MS Word, Excel, and PowerPoint).
• Prior supervisory experience in a substance abuse/behavioral health facility required
• Experience managing small, cohesive teams preferred.
• Always demonstrates appropriate confidentiality when interacting with patients, residents, families, visitors, referral sources and all other contacts.
• Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families, and referral sources.

Company Overview

Founded in 2015, RCA has treated over 77,000 patients and is on a mission to save one million lives from the disease of addiction. Our treatment centers operate 24/7, providing compassionate, evidence-based care. Many of our team members have walked the path of recovery themselves, bringing a level of understanding and support that makes RCA a uniquely impactful place to work.

Much like our commitment to save a million lives from addiction, RCA is also committed to hiring a diverse workforce. We embrace people from all walks of life, with all different experiences and we find that unique, diverse minds foster creativity and perspective. No matter your background or whether you've been personally affected by addiction, what matters the most as an RCA employee is having a shared passion for helping people who are suffering from addiction.

RCA is a recovery-friendly workplace.

Former Patient Statement

Please note: A former patient may not be hired at the same location where they were treated until a minimum of one year has elapsed since the completion of their treatment at that location. Former patients may be considered for employment at locations within RCA other than where they were treated within a year after treatment.

EEOC

Recovery Centers of America (RCA) provides equal opportunity in employment and in the provision of services. We are committed to ensuring equal employment opportunity without discrimination or harassment on the basis of race (including hair type, texture, or style), color, religion or religious creed, sex (including pregnancy, childbirth, breastfeeding, sex assigned at birth, gender identity or expression, affectional or sexual orientation, and differences in sex development), age (40 and over), ancestry, national origin (including Limited English Proficiency), disability, genetic information, veteran status, marital status, citizenship, or any other characteristic protected by applicable federal, state, or local law.

State Specific Responsibilities

Follows organizational cybersecurity policies, including acceptable use, password management, and multi-factor authentication requirements. Immediately reports suspected security incidents, unauthorized access, or data breaches in accordance with company policy and regulatory requirements. Maintains strict confidentiality of PHI and adheres to the principle of least privilege, accessing only the minimum necessary data required to perform job functions.

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