Recovery Support Specialist (RSS) - FT - 1st Shift

Banyan Treatment Centers; Templeton (MA); On-site; USD 54,443,000 - 57,308,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Short- and long-term disability

401(k) with employer match

Paid time off

Holidays

Wellness incentives

Employee assistance program

Job summary

Banyan Treatment Centers in Baldwinville, MA is seeking a compassionate Recovery Support Specialist (RSS) to provide direct support and supervision within our inpatient behavioral health and substance use treatment programs.

You will work as a key member of the treatment team, spend time with patients to build rapport, monitor safety, document observations, and support clinical staff while maintaining a structured, therapeutic milieu.

Qualifications

• High school diploma or equivalent required.
• 21+ age minimum; valid driver’s license if driving is required.
• Experience in behavioral health or SUD/MH settings preferred.
• Detoxification/residential care experience preferred.
• Behavioral health certification or related education preferred.
• Professional, empathetic, and calm under pressure with strong communication and documentation skills.

Responsibilities

• Provide continuous patient supervision and safety checks.
• Observe and document patient behavior; report concerns to staff.
• Respond to crisis situations with de-escalation techniques.
• Assist admissions, discharges, and patient movement.
• Support treatment engagement and daily routine within the milieu.
• Communicate patient information to supervisors and care teams.

Skills

Empathy

Observation

Documentation

Crisis de-escalation

Team collaboration

Education

High school diploma or equivalent

Behavioral health certification preferred

Tools

Urine drug screening

Pregnancy testing

Vital signs monitoring

Job description

Key Responsibilities

Banyan Treatment Centers is seeking a compassionate and dedicated Recovery Support Specialist (RSS) to provide direct support and supervision within our inpatient behavioral health, mental health, and substance use treatment programs. This role focuses on patient safety, engagement, and daily operational support while fostering a structured, therapeutic, and recovery-focused environment.

The RSS serves as a key member of the treatment team, spending significant time with patients to build rapport, observe behaviors, and support clinical and medical staff through accurate communication and documentation.

Position Details

• Reporting To: Operations Leadership
• Schedule: Full-time, Wednesday-Sunday, 7 AM - 3 PM
• Location: Baldwinville, MA (On-site)
• Compensation: $19 - $20 hourly

Key Responsibilities

Patient Supervision & Safety

• Provide continuous patient supervision and conduct scheduled safety checks to ensure patient and facility safety.
• Monitor patient behavior and environmental conditions, document observations, and promptly report concerns, incidents, or changes to clinical or medical staff.
• Respond to crisis situations using approved de-escalation techniques and follow emergency protocols as trained.
• Ensure adherence to facility rules and behavioral expectations while maintaining a respectful and therapeutic approach.

Monitoring

• Measure and document vital signs as assigned and perform approved CLIA-waived testing, including urine drug screening and pregnancy testing, in accordance with training and policy.
• Supervise self-administration of medications when permitted by state regulations and organizational policy.
• Observe and report physical, emotional, or behavioral changes that may impact patient safety or treatment progress.

Patient Interaction & Program Support

• Maintain respectful, professional, and supportive interactions with patients, offering encouragement and emotional support while referring clinical concerns to appropriate staff.
• Assist with admissions, discharges, patient movement, group coordination, and recreational or therapeutic activities as assigned
• Support patient engagement in treatment programming and daily routines within the milieu.

Communication, Teamwork & Operations

• Communicate relevant patient information to supervisors and treatment team members to support coordinated care.
• Collaborate effectively with clinical, nursing, medical, and operations staff to maintain a safe and supportive treatment environment.
• Assist with patient transportation when required by assignment and ensure compliance with safety and driving requirements.
• Support daily facility operations, including maintaining cleanliness, safety, and appropriate use of supplies.

Qualifications

• High school diploma/equivalent or higher.
• Minimum age of 21 and ability to meet company motor vehicle insurance requirements; valid driver’s license and acceptable driving record required when driving is assigned.
• Experience in behavioral health, substance use disorder treatment, and/or mental health settings strongly preferred.
• Experience working in detoxification and/or residential levels of care preferred.
• Behavioral health certification or related education preferred.
• Ability to maintain professionalism, empathy, and composure in high-stress or crisis situations.
• Strong observation, communication, and documentation skills.
• Ability to work effectively as part of a multidisciplinary treatment team.

Why Join Banyan Treatment Centers?

This Is An Opportunity To Make a Meaningful Impact Within a Nationally Recognized Leader In Addiction And Mental Health Care. As a RSS, You Will

• Join a mission-driven, Joint Commission-accredited organization with nationwide reach and a strong commitment to compassionate, ethical care.
• Play a vital role in supporting patient safety, engagement, and recovery during a critical phase of treatment.
• Gain hands-on experience in behavioral health, crisis intervention, and patient support within a structured clinical environment.
• Collaborate with a diverse, multidisciplinary team dedicated to patient-centered care.
• Enjoy comprehensive benefits (full-time eligible), including medical, vision, and dental insurance; life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; wellness incentives; and employee assistance and referral programs.

EOE