Recovery Support Specialist (PM Shift)

Phoenix House California; Victorville (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Phoenix House California in Victorville, CA seeks a Recovery Support Specialist to supervise patients in a safe, therapeutic environment and ensure adherence to program policies and procedures. The role involves coordinating with clinical, medical, culinary, and administrative teams to support patient care.

Responsibilities include documenting patient information, conducting checks, and assisting with transportation and facility safety.

Qualifications

• High school diploma or equivalent required; must be registered as an Alcohol and Drug Counselor (DHCS).
• AOD Counselor certification by DHCS is required for RSS II; RSS I requires DHCS registration.

Responsibilities

• Provide patient supervision in a safe, therapeutic setting.
• Promote appropriate treatment models and conduct interventions.
• Document patient information and communicate with clinical, medical, culinary, and administrative staff.
• Ensure adherence to daily program schedule and safety protocols.
• Maintain accurate documentation in electronic records and logs.
• Assist with transportation to off-site appointments.
• Conduct patient checks, counts, and routine facility checks.

Skills

MS Office proficiency

Effective communication

Time management

Boundary setting with patients

Customer service

Education

High school diploma or equivalent

AOD Counselor DHCS certification

Tools

Electronic health record system

MS Office

Job description

• Facility located in Victorville, CA.

Work Schedule Available For This Position

PM Shift: Wednesday - Sunday; 2:30pm - 11:00pm

Job Description

Reporting to the Facility Manager, the Recovery Support Specialist is responsible for providing supervision to patients and facilitates deliverable services while ensuring execution of program policies and procedures as well as staff and patient safety measures.

Essential Duties And Responsibilities

• Provides patient supervision in a safe, therapeutic setting.
• Utilizes and promotes the appropriate treatment model with all patients. Conducting appropriate interventions and providing support.
• Observing and documenting relevant patient information and behaviors. Ensuring communication lines between all departments (clinical, medical, culinary, administrative, etc.)
• Ensures that patients adhere to the day-to-day program schedule.
• Maintains accurate documentation in electronic healthcare record, staff log, charts, facility forms, and/or other reports in a timely manner.
• Provides safe, timely, and supervised the transportation of patients to off-site appointments or activities
• Conducts and documents patient checks and counts.
• Conducts routine facility checks to ensure facility safety and security. Including patient and property searches
• Conducts and documents urine testing
• Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time
• Attends and participates in program and all staff meetings
• Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others
• Assumes lead duties for shift(s) as assigned
• Other duties as assigned

Education/Experience/Credentials

• The RSS 1 shall possess a
  • High school diploma or its equivalent; and be registered as an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care Services (DHCS).
• The RSS II shall possess a
  • Minimum of a high school diploma or its equivalent; and be Certified as an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care Services (DHCS).
• Preferred six months prior experience in a related field.
• Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy

Knowledge, Skills, And Abilities

• Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For-Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
• Proficiency in MS Office systems
• Ability to utilize an electronic healthcare record
• Establish and maintain effective working relationships with others
• Communicate effectively with others both orally and in writing
• Ability to work effectively in a fast-paced changing environment
• Ability to establish and consistently enforce appropriate boundaries with patients
• Ability to model positive behavior and demeanor
• Understanding of addiction, co-occurring models, and treatment modalities
• Understanding of patient development and family systems
• Excellent time management and organizational skills
• Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
• Skills and ability to engage and develop a rapport with patients and families of various backgrounds
• Bilingual in Spanish preferred