Recovery Support Specialist

BayMark Health Services; Shreveport (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Job summary

New Day Recovery is seeking a Recovery Support Specialist to provide direct patient observation and clinical support within Residential Treatment Facilities. The role includes completing daily EMR notes, guiding patients to attend groups and appointments, and assisting with intakes, discharges, and transportation as needed.

The position emphasizes maintaining confidentiality, working within a multi-cultural setting, and complying with agency policies.

Qualifications

• Must have a high school diploma or GED.
• Ability to work in a multicultural, community-based organization.
• Commitment to confidentiality and appropriate boundaries.
• Must pass UDS and criminal history checks.
• Reliable transportation with valid driver's license.

Responsibilities

• Maintain hourly observations and ensure correct location numbers are logged.
• Complete EMR notes in a timely, clear manner.
• Supervise group attendance and ensure patients attend groups and appointments.
• Process intakes and discharges and related paperwork.
• Transport patients to hospital or appointments as needed.
• Monitor and document patient calls and sign-in sheets.
• Conduct daily room checks and searches as required.

Skills

Interpersonal skills

Confidentiality

Cultural adaptability

Boundaries awareness

UDS/criminal history awareness

References and background checks

Education

High school diploma or GED

Job description

Description

Full Time – Recovery Support Specialist

This position provides support to patients of Residential Treatment Facilities throughout their treatment. The Recovery Support Specialist is responsible for daily observations of each assigned patient and the completion of all daily notes into the patient’s EMR. Recovery Support Specialist help guide the patient in appropriate behaviors. They encourage patients to attend all groups, medical appointments, and clinical appointments.

Responsibilities

• Maintain complete hourly (or specialized) observation checks on a patient assigned to the Recovery Support Specialist. Must ensure proper location number is recorded in the proper time slot.
• Responsible for completing EMR notes during the proper shift location. This should be completed in a clear and timely manner.
• Recovery Support Specialist will not be pulled from their assigned patient unless absolutely necessary.
• Ensure patients are acting appropriately and respectfully during groups and are not leaving groups for unexcused reasons. If a patient does leave, their name should be removed from the attendance sheet unless they have attended the majority of the group and/or had an appointment.
• Ensure patients are signing into group meetings and that group members are being monitored.
• Ensure copies of group sign in sheets are being made and given to the facilitator and the original being filed in the Recovery Support Specialist office.
• Complete daily room checks
• Room searches when requested by the Director of operations, medical or clinical staff, or any other safety reasons that should warrant suspicion
• Complete bag search upon new admit
• Review patient handbook and orient patient to the program
• Complete a daily room search for detox patients
• Responsible for processing intakes and discharges along with their paperwork
• Responsible for transporting patients to the hospital and staying with them
• Responsible for monitoring all residential and detox phone calls and recording these calls in the call logbook
• Responsible for stocking the supply closet
• Provide educational and support groups for patients
• RTC – Recovery Support Specialist
• Assist with the transport of patients to ER, outside appointments, and off-site activities

Recovery Support Specialist who are assigned concierge care will assist with crisis intervention with patients and be engaged with the community to promote positive interactions, decrease AMA potentials with patients and provide additional attention to those patients who are struggling with engagement in treatment. This will include services such as assisting patients with getting to groups, meeting their appointments, join in on campus activities and attempt to remove barriers to treatment for patients.

Qualifications

• High school diploma or GED
• Ability to work in and adapt the culture of a multi-cultural, community-based organization
• Commitment to maintain confidentiality
• Understanding of the Agency’s mission and culture and the ability to maintain appropriate boundaries with staff and clients in all circumstances
• Previous experience working with substance abuse and co-occurring disorders preferred
• Employment contingent upon clear UDS and criminal history record
• Good inter-personal skills.
• Must possess a valid driver’s license and have access to reliable transportation, along with current auto liability insurance that meets or exceeds the minimum requirements set by the State.
• Initial and on-going MVR verification and must maintain an acceptable driving record in accordance with BayMark’s policy F&A-115.
• Satisfactory references from employers and/or professional peers.
• Satisfactory drug screening and criminal background check.

Benefits

• Competitive salary
• Comprehensive benefits package including medical, dental, vision and 401(K)
• Generous paid time off accrual
• Excellent growth and development opportunities
• Satisfying and rewarding work striving to overcome the opioid epidemic

Here is what you can expect from us:

New Day Recovery is committed to helping people achieve lasting sobriety through comprehensive care and compassionate support. Founded by and staffed with individuals in recovery themselves, we treat residents with the respect and dignity they deserve. Our center provides individualized care and evidence-based clinical approaches in an environment that promotes healing.

New Day Recovery is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.