Recovery Support Navigator - Project ASSERT

Boston Medical Center (BMC); Boston (MA); On-site; USD 40,000 - 70,000; Part time

Job summary

An established industry player is seeking a compassionate Recovery Support Navigator to join their dedicated team. In this part-time role, you will provide essential care management and navigation support to patients dealing with substance use disorders. Your expertise will help patients access vital treatment services and community resources, while also advocating for their needs. This position requires strong communication skills and the ability to work collaboratively with a multidisciplinary team. If you are passionate about making a difference in the lives of individuals facing challenges, this opportunity could be the perfect fit for you.

Qualifications

• Bachelor’s degree preferred; experience in healthcare, especially with substance use disorders, is a plus.
• Knowledge of community resources and ability to perform needs assessments is essential.

Responsibilities

• Assist patients in navigating treatment systems and accessing services.
• Document patient encounters and comply with data integrity requirements.

Skills

Empathic understanding of patients

Multicultural needs assessments

Organizational skills

Critical thinking

Problem-solving abilities

Effective communication skills

Bilingual or multi-lingual skills

Education

Bachelor’s degree in social work, psychology, or related field

Associate's degree in community health

Tools

Electronic medical record systems

Data entry software

Job description

POSITION SUMMARY:

Recovery Support Navigators (RSN) provide care management and navigation support to engage patients in the treatment system and help them access an array of treatment services and community resources. RSNs assist patients in establishing care for substance use treatment services, coordinating referrals to primary care, withdrawal management, clinical stabilization services, and short- and long-term care, including therapy, while also assisting patients in navigating insurance issues.

This role is part-time at 20 hours a week; rotating days, evenings, and weekends. The shifts are 8AM-4:30PM, 9AM-5:30PM OR 10AM-6:30PM.

Position: Recovery Support Navigator

Department: Project ASSERT

Schedule: Part Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Under the supervision of the Project Assert Clinical Supervisor, the recovery support navigator helps patients navigate systems, develops a service plan based on those identified needs, facilitates access to social service benefits and other internal and external resources, monitors the patient’s progress, and advocates on behalf of the patient. Responsible for documentation in the electronic medical record and complying with all data entry, data integrity, and data tracking requirements, and billing for services.

• Screen patients for substance use using TAPs and other screeners to determine level of care.
• Recovery Support Navigators (RSN) provide care management and navigation support to engage patients in care and help them access treatment services and community resources.
• RSNs assist members in locating and establishing substance use treatment services, coordinating referrals to primary care, withdrawal management, clinical stabilization services, and short- and long-term care, including therapy, while navigating insurance issues.
• Monitors patients’ progress via patient’s level of functioning, adherence to treatment plans, recovery/relapse process and/or service needs.
• Assists with scheduling outpatient visits and follow-up as needed.
• Provides education, counsels, and supports clients. Uses a variety of culturally, linguistically, and educationally appropriate strategies, in a variety of settings. Coordinates with Interpreter Services, as needed.
• Develops and maintains strong relationships with the community and resources to ensure patient access.
• Collaborates and coordinates with multi-disciplinary health care team members to promote positive prevention and harm reduction.
• Documents patient encounters, resource development efforts, and other interventions for each patient, including date, time, and signature in the electronic medical record.
• Bills appropriately for each patient encounter.
• Complies with departmental, regulatory, and contract requirements for documentation recording, and data collection, and other records and reports within required time frames.

Other Duties:

• Provides other administrative and special project assistance as required or assigned.
• Remains knowledgeable of and follows appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness.
• Maintains competency in areas of responsibility to ensure quality of care.
• Maintains strict protocols of all confidential or sensitive information.
• Attends hospital required and relevant training sessions or activities.
• Promotes a positive and collaborative work environment supportive of the hospital’s missions and goals.
• Adapts to changing departmental needs, including but not limited to, offering assistance to other team members, adjusting assignments, and other functions.
• Performs other duties assigned or as necessary.

Must adhere to all of BMC’s RESPECT behavioral standards.

JOB REQUIREMENTS

EDUCATION:

Bachelor’s degree (or equivalent) preferred. Degree in social work, psychology, or related human services field is highly preferred. May waive experience requirement for candidates with Bachelor's degree or higher.

Associate's degree (or equivalent combination of formal education and experience in community health) plus a minimum of 1 - 2 years in healthcare is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Licensed Alcohol and Drug Counselor (LADC) preferred and encouraged to apply.

EXPERIENCE:

Experience in a healthcare setting is preferred, especially working with individuals who have substance use disorders and other complex needs.

KNOWLEDGE AND SKILLS:

• Knowledge of community, social, and health resources, particularly substance use-related resources.
• Empathic understanding of patients and skilled in performing multicultural needs assessments and developing concrete service plans.
• Expertise in establishing working relationships with patients, their family, professionals, and the community, including the ability to collaborate with a multidisciplinary health care team.
• Computer competency, inclusive of the ability to access and enter data.
• Ability to work in a fast-paced environment, inclusive of organizational skills, critical thinking, and problem-solving abilities.
• Effective verbal, written, and interpersonal communication skills to facilitate interactions with various members of the health care team, patients, and their families.
• Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served, is preferred.
• Demonstrated flexibility with client’s priorities, evolving needs, and goals.
• Sensitivity to ethnic, cultural, gender, and sexual orientation diversity; values; beliefs; and behaviors.
• Demonstrated critical thinking and problem-solving ability.

Equal Opportunity Employer/Disabled/Veterans