Recovery Support Navigator

Beth Israel Lahey Health; United States; On-site; USD 32,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Recovery Support Navigator to provide non-clinical support for individuals with substance use-related needs in ED and inpatient settings at Beverly and Addison Gilbert Hospitals. You will facilitate connections to detox, treatment, and community resources, while coordinating with healthcare teams and Recovery Coach.

You will engage high utilizers of the ED, track referrals, and ensure continuity of care across systems, with a focus on timely access and

Qualifications

• High School diploma is required.
• Training or relevant work or lived experience in mental health and/or addiction/recovery preferred.
• Bachelor's Degree strongly preferred; may waive for candidates in their last semester.
• Experience delivering community-based or hospital-based services is a plus.

Responsibilities

• Serve as a subject matter resource regarding local addiction treatment and recovery supports.
• Engage individuals in the ED seeking detoxification and educate on options.
• Develop and maintain relationships with detoxification and treatment centers to streamline referrals.
• Identify detoxification and treatment beds based on needs, preferences, and eligibility.
• Coordinate with patient, treatment center, Recovery Coach, and healthcare team to submit referrals and admissions.
• Track referrals and follow up with centers and patients to reduce barriers.
• Provide follow-up outreach after ED or inpatient discharge to assess engagement.
• Link to peer recovery networks and community resources when appropriate.
• Document patient interactions and care coordination activities in Epic.

Skills

Communication skills

Care coordination

Advocacy

Empathy

Education

High School diploma

Bachelor's Degree in psychology, social work or related human services field

Experience delivering community based or hospital based services

May waive final semester of Bachelor's degree under waiver

Certificates, Licenses, Registrations, LADC/CADC preferred

Tools

Epic (EMR)

Referral management tools

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. As a member of the Addiction Consult Service, this position provides non-clinical support to individuals who present in an ED and/or Inpatient at Beverly and Addison Gilbert Hospitals with substance use-related needs.

The Recovery Support Navigator serves as a recovery guide and resource navigator, helping individuals identify their treatment and recovery goals, understand available pathways to care, and overcome barriers to accessing services.

This position works closely with the Addiction Consult Service Recovery Coach, healthcare providers, treatment centers, and community-based organizations to facilitate timely connections to detoxification, treatment, recovery, harm reduction, and other supportive services.

As a member of the Addiction Consult Service, this position frequently engages individuals who have complex social and substance use-related needs, including those who are high utilizers of the ED.

The Recovery Support Navigator contributes to care planning, facilitates referrals to community resources, follows up on referrals, and promotes continuity of care across the healthcare and community systems.

Job Description:

Essential Role Responsibilities

• Serve as a subject matter resource regarding the local addiction treatment and recovery support system, including pathways to detoxification, residential treatment, outpatient treatment, medication for opioid use disorder, recovery supports, harm reduction services, and community resources.
• Engage individuals in the ED setting who are seeking detoxification or other substance use treatment and provide education regarding available treatment and recovery options.
• Develop and maintain collaborative relationships with local detoxification and treatment centers to streamline referral, communication, and admission workflows.
• Identify available detoxification and treatment beds based on the individual's needs, preferences, and eligibility.
• Contact treatment centers with patients, when appropriate, to explore availability and facilitate admissions.
• Coordinate with the patient, treatment center, Recovery Coach, and healthcare team to obtain and submit required documentation for treatment referrals and admissions, including clinical and administrative information as appropriate.
• Track referrals and follow up with treatment centers and patients to help reduce barriers and support successful transitions to care.
• Provide follow-up telephone outreach to patients after ED or inpatient discharge to assess engagement with treatment, recovery supports, and other identified needs.
• During post-discharge outreach, identify individuals who may benefit from continued engagement with the Recovery Coach, peer recovery support, or other community-based recovery services and facilitate connection to those resources.
• Follow up with individuals who are discharged from the ED with Suboxone kits or harm reduction supplies to determine whether they have connected with an appropriate provider or service.
• Provide linkage to peer recovery networks, natural supports, mutual aid groups, community recovery organizations, and other resources when appropriate.
• Collaborate with the Addiction Consult Service Recovery Coach to ensure continuity of support and avoid duplication of services.
• Use effective time management and prioritization skills to respond to the needs of patients in the ED, admitted patients, and individuals requiring community-based follow-up.
• Document patient interactions, referrals, outreach efforts, and care coordination activities in Epic and complete other administrative documentation as required by the organization and supervisor.
• Advocate for individuals and support their self-determination while respecting individual choices, goals, culture, and readiness for change.
• Maintain appropriate professional boundaries and confidentiality while utilizing personal recovery experience.
• Collaborate, communicate, and advocate effectively with patients, families, healthcare providers, treatment facilities, community organizations, and other cross-functional teams.
• Complete required organizational and role-specific training and maintain competency in relevant addiction treatment, recovery, harm reduction, and community resource systems.

Qualifications

• High School diploma
• Training or relevant work or lived experience in the areas of mental health and/or addiction/recovery preferred.

Preferred Qualifications

• Bachelor's Degree in psychology, social work or related human services field is strongly preferred. May be able to accept candidates who are in their last semester of Bachelor's degree program under waiver.
• Experience delivering community based or hospital based services is a plus.
• Certificates, Licenses, Registrations, LADC/CADC preferred.

Pay Range: $23.00 - $28.00 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs.

Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.