Recovery Specialist (Part-time)

The River Food Pantry; Madison (WI); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Pay rate: $22.00/hour

SIMPLE IRA plan

Job summary

The River Food Pantry is seeking a reliable Recovery Specialist to support our mission by driving vehicles for donations, unloading and sorting products, and maintaining a safe, organized workspace on-site. The role requires strong customer service and the ability to work with a diverse team.

You will perform household duties as needed, ensure accurate documentation, and adhere to safety and hygiene regulations while providing receipts to donors. Part-time benefits include a SIMPLE IRA plan.

Qualifications

• 1+ year experience in customer service.
• 3+ years driving experience.
• Warehouse experience preferred.
• Multilingual preferred.
• Commitment to mission and regular attendance.
• Ability to work with diverse groups.

Responsibilities

• Drive The River's vehicles to pickups from local wholesalers, grocery stores, and other locations as needed.
• Operate vehicles safely and in compliance with laws.
• Maintain organized, safe, and clean work environment.
• Assist in loading and unloading donated items.
• Document incoming donation weight accurately as needed.
• Sort and store food appropriately and maintain FEFO inventory practices.

Skills

Customer service

Driving

Warehouse experience

Multilingual

Attention to detail

Teamwork

Tools

Dolly

Pallet jacks

Job description

The River is seeking a reliable, detail-oriented, and customer-focused Recovery Specialist to join our team. The responsibilities include driving The River's vehicles to collect donated products from community partners, unload and sort donated products, complete documentation accurately and timely, and perform household duties as needed. This position works on site 29 hours per week with a schedule of hours per week with hours scheduled Monday (7:00 am - 3:00 pm), Tuesday through Thursday (7:00 am - 2:00 pm).

In the part-time Recovery Specialist role, you will contribute to our mission of providing food, resources, and faith to build a stronger community by:

• Driving The River's vehicles for pickups from local wholesalers, grocery stores, and other locations as needed.
• Operating The River's vehicles in a safe manner while obeying all federal, state, and local traffic laws.
• Maintaining an organized, safe and clean work environment.
• Assisting in loading and unloading donated items.
• Assisting with documenting accurate incoming donation weight as needed.
• Assisting in sorting and storing food appropriately.
• Abiding by all safety and hygiene regulations.
• Safely operating equipment (e.g., dolly, pallet jacks).
• Complying with FEFO inventory practices in warehouse, coolers, and freezers.
• Providing appropriate receipts to donors upon request.
• Performing housekeeping duties including but not limited to sweeping, mopping and vehicle washing as needed.
• Maintaining positive, effective working relationships with staff, volunteers, vendors, and clients.
• Assisting in informing retail partners of The River's operations to support their donation practices and build/maintain positive relationships with partners.
• Performing other job duties as assigned based on organizational and client needs.

To be successful in this role, you will need:

• 1+ years' experience in a customer service role is required
• 3+ years' driving experience is required.
• Experience working in a warehouse is preferred.
• Multilingual is preferred.
• Commitment and passion for The River's mission, vision and goals.
• Regular and timely attendance.
• Ability to apply basic math skills in daily work.
• Initiative to continue learning and be solutions focused.
• Ability to work with a broad group of people.
• Ability to stand, stoop, and move inside and outside of the pantry for prolonged periods of time is required.
• Ability to work in various weather and temperature conditions.
• Operating knowledge of standard warehouse equipment.
• Ability to work productively with limited supervision.
• Ability to communicate information clearly and understandably through interactions with staff, volunteers, and clients.
• Ability to work independently and collaboratively as a member of a team.
• Excellent customer service and interpersonal skills.
• Ability to adapt to changing priorities and manage time effectively.
• Ability to think quickly and make good decisions when problems arise.
• Ability to build good working relationships and foster feelings of mutual respect with staff, volunteers, and clients.
• Ability to keep self and others organized and on task.
• Ability to remain calm, professional, and respectful in stressful, and on occasion volatile, situations.
• Ability to accept responsibility for actions, decisions, and adherence to policies and procedures.
• Background and DMV check are required.

In exchange for your talents, we offer pay of $22.00/hour. The River offers a SIMPLE IRA plan. We work collaboratively to serve our clients and move towards our vision of a fully nourished community.

The River Food Pantry is an Equal Opportunity Employer. The River is committed to providing an environment free from discrimination and harassment as defined by federal, state, and local law.