Recovery Specialist II

United Consumer Financial Services Compa; Westlake (OH); Hybrid; USD 42,000 - 65,000; Full time

Job summary

United Consumer Financial Services Compa, part of Marmon Holdings under Berkshire Hathaway, invites you to join as Recovery Specialist II. You will perform duties from Recovery Specialist I with added responsibilities including responding to departmental emails, mentoring peers, and managing specialized accounts such as deceased consumers.

Hybrid schedules are available, supporting flexible work arrangements.

Qualifications

• High school diploma or equivalent.
• 3 years of collections and call center experience.
• Comfortable working independently and with minimal supervision.

Responsibilities

• Achieve department and individual goals aimed at reducing charge-offs and increasing recoveries.
• Make outbound collection calls on at-risk accounts and manage inbound calls from consumers.
• Use effective questioning techniques to identify and overcome objections.
• Utilize skip tracing tools and collection strategies.
• Involve management in escalated cases to accelerate resolutions.
• Accurately document all account activity and consumer interactions.
• Follow all FDCPA standards and relevant state laws.
• Adhere strictly to company policies and procedures.
• Communicate effectively with internal departments to ensure seamless operations.
• Support management and peers in maintaining procedural compliance.
• Training new hires on recovery processes or call scripts.
• Motivate and guide team members to meet monthly goals, including coordinating overtime when necessary.
• Manage specialized accounts (e.g., Deceased Consumer) and negotiate settlements or payment arrangements.
• Make decisions on whether to retain or charge off accounts based on guidelines.
• Send and respond to correspondence in accordance with established policies.
• Respond promptly to departmental emails.
• Accurately document all communication and activity.
• Analyzing call outcomes to identify patterns and inform strategy.
• Consistently meet or exceed established Performance Metrics (KPIs).

Skills

Outbound calls

Skip tracing

FDCPA knowledge

Documentation

Mentoring peers

Team coordination

Education

High school diploma

Tools

Skip tracing software

Job description

United Consumer Financial Services Compa As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. The Recovery Specialist II is responsible for performing all the responsibilities of Recovery Specialist I with added duties including responding to departmental emails, mentoring peers, and managing specialized account types such as deceased consumers. This role supports team performance through leadership, communication, and operational support. Hybrid work schedules are available.

Essential Duties & Responsibilities

• Achieve department and individual goals aimed at reducing charge-offs and increasing recoveries.
• Make outbound collection calls on at-risk accounts and manage inbound calls from consumers.
• Use effective questioning techniques to identify and overcome objections.
• Utilize skip tracing tools and collection strategies.
• Involve management in escalated cases to accelerate resolutions.
• Accurately document all account activity and consumer interactions.
• Follow all FDCPA standards and relevant state laws.
• Adhere strictly to company policies and procedures.
• Communicate effectively with internal departments to ensure seamless operations.
• Support management and peers in maintaining procedural compliance.
• Training new hires on recovery processes or call scripts.
• Motivate and guide team members to meet monthly goals, including coordinating overtime when necessary.
• Manage specialized accounts (e.g., Deceased Consumer) and negotiate settlements or payment arrangements.
• Make decisions on whether to retain or charge off accounts based on guidelines.
• Send and respond to correspondence in accordance with established policies.
• Respond promptly to departmental emails.
• Accurately document all communication and activity.
• Analyzing call outcomes to identify patterns and inform strategy.
• Consistently meet or exceed established Performance Metrics (KPIs).

Minimum Qualifications

• High school diploma or equivalent required.
• Comfortable working independently and with minimal supervision.
• 3 years of collections and call center experience.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

Welcome to the biggest small business you’ll ever find. Part of Berkshire Hathaway, Marmon is a global industrial organization made of 11 industry groups with 30K employees and $12 billion in annual revenue. As leaders in their respective industries, our 120+ companies thrive on an independent mindset and entrepreneurial spirit. At the same time, they benefit from being part of our industry groups—where they’re able to tap into the expertise and insights of other Marmon companies. While we’re all unique, we all share a common commitment to doing things that matter, leading at every level, and winning a better way. When you work at Marmon, you're advancing our everyday world and beyond. Our engineering solutions help millions around the world stay connected, healthy, and safe. Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies. Work at a place you can stand behind. We show up to win every day, uphold the highest ethical standards, and always look to put each other in the best position to win.