Recovery Specialist

Wings Credit Union; Apple Valley (MN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k) match

Discretionary Profit Sharing

Health Insurance

Vision Insurance

Life Insurance

Short Term Disability

Long Term Disability

Health Savings Account with company

Employee Assistance Program

Paid Vacation and Holidays

Tuition Reimbursement

Parental Leave

Job summary

Ent Credit Union and Wings Credit Union merged in January 2026, creating expanded opportunities and resources. The Recovery Specialist will mitigate credit losses, ensure proper documentation, and provide admin support to Compliance and Fraud teams.

Essential functions include handling Negative Shares, staying current with Reg D/CC/E compliance, and collaborating with departments to improve processes while delivering member-centric service.

Qualifications

• High School Diploma or GED required.
• 1+ years of related work experience preferred.
• Entry level knowledge of bankruptcy laws and regulations.
• Proficient in MS Office and collections software.

Responsibilities

• Mitigate credit losses and process Negative Shares.
• Ensure accurate documentation and timely completion.
• Monitor and respond to customer communications.
• Liaise with Compliance, Legal, and Fraud teams.
• Prepare reporting on Negative Shares.

Skills

Office Software

Collections Software

Multi-channel Communication

Member-Focused

Regulatory Awareness

Education

High School Diploma/G.E.D.

Tools

Microsoft Office

Collections Databases

Job description

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here .

Job Description

The Recovery Specialist is responsible for mitigating Wings Credit Union credit losses, ensuring the accurate and timely completion of required documentation, and providing general administrative support to the Department.
Essential Functions

• Uphold and serve as subject matter expert of all Federal regulations pertinent to Negative Shares (Reg D, Reg CC, Reg E, OFAC, SAR, Right to Privacy), as well as industry rules (NACHA) and credit union policy.
• Monitor and process Negative Share transactions, including account setup, communications and terminating privileges as appropriate.
• Develop and complete reporting to monitor Negative Shares.
• Identify and support Member Credit Solutions Department processes improvements and innovations. Serve as a liaison between the Department and Wings Legal, Fraud Intelligence and Compliance Departments.
• Process Chex System disputes timely and accurately.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position:

• High School Diploma/G.E.D. required
• 1+ years of equivalent work experience preferred

Technical or Specialized Knowledge/Skills:

• Entry level knowledge of applicable bankruptcy laws and regulations.
• Working knowledge of computer software including Microsoft Office and collections software and databases.
• Multi-mode communication skills including oral, written, email, and instant messaging.
• Ability and desire to maintain quality of service while performing multiple tasks.
• Member Focused: Proven ability to build strong member relationships and delivering member-centric solutions.
• Collaborates: Known for building partnerships and working collaboratively with others to meet shared objectives.
• Action Oriented: Proven track record of taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Situational Adaptability: Ability to adapt approach and demeanor in real time to match the shifting demands of different situations.

Additional Information

PAY RANGE: $20 to $24 (S10), plus 3% annual target bonus.

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.