Recovery Resolution Specialist (Collections)

Remote Jobs; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare services organization seeks a candidate for a remote position in collections. Responsibilities include preparing collection letters, contacting providers, and documenting activities. Candidates should have a high school diploma and 1-3 years of experience in collections or customer service. Comprehensive benefits including medical, dental, and paid leave are offered.

Benefits

Competitive benefits package including medical, dental, vision, and life insurance

401(k) savings plans and paid family leave

Generous Paid Time Off (PTO) ranging from 17-27 days per year

Qualifications

• 1 to 3 years of prior collections or customer service experience.
• Ability to assess the accuracy and thoroughness of assigned work.

Responsibilities

• Prepare collection letters in accordance with policy and ensure timely delivery.
• Follow up on outstanding claims by contacting providers.
• Investigate claim disputes and escalate issues as needed.
• Document activities in established systems.
• Meet or exceed productivity and quality standards.

Skills

Strong oral and written communication skills

Knowledge of Microsoft applications

Education

High School graduate or equivalent education

Job description

Overview

Employer Industry: Healthcare Services

Why consider this job opportunity

• Salary up to $19.00 per hour
• Eligible for discretionary bonus consideration
• Competitive benefits package including medical, dental, vision, and life insurance
• 401(k) savings plans and paid family leave
• Generous Paid Time Off (PTO) ranging from 17-27 days per year
• Opportunity to work remotely

What to Expect (Job Responsibilities)

• Prepare collection letters in accordance with policy and ensure timely delivery to providers
• Follow up on outstanding claims by contacting providers to verify receipt and obtain status
• Investigate claim disputes and escalate issues to appropriate parties as needed
• Document activities in established systems and utilize reports and tools proficiently
• Meet or exceed productivity and quality standards set by the department

What is Required (Qualifications)

• High School graduate or equivalent education
• 1 to 3 years of prior collections or customer service experience
• Strong oral and written communication skills
• Required knowledge of Microsoft applications
• Ability to assess the accuracy and thoroughness of assigned work

How to Stand Out (Preferred Qualifications)

• Billing or coding experience

#HealthcareServices #Collections #RemoteWork #CareerOpportunity #CompetitiveBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.