Recovery Representative II

SchoolsFirst Federal Credit Union; Sacramento (CA); On-site; USD 31,000 - 45,000; Full time

Job summary

SchoolsFirst Federal Credit Union is seeking a Recovery Representative II to resolve delinquency on auto loans and assist Members with options to bring accounts current. You will work on charged-off loans, repayment plans, settlements, and account maintenance, and may handle repossession duties as needed.

Strong communication, negotiation, and listening skills are essential, along with regulatory knowledge (FDCPA, TCPA, SCRA) and basic computer proficiency.

Qualifications

• High School Diploma or GED required.
• 1–3 years of prior related experience required.
• Knowledge of FDCPA, TCPA and SCRA desirable.
• Excellent verbal and written skills; strong active listening and negotiation abilities.

Responsibilities

• Resolve delinquency on vehicle loans and assist Members to identify reasons for non-payment with personalized options.
• Handle charged-off loans, repayment plans, settlements, and account maintenance for approved arrangements.
• Perform repossession-related tasks: notices, final demand letters, reinstatement requirements, and liaise with tow yards and authorities.
• Support monthly audits and reporting; assist with 1099-C tax form filings and vendor invoice approvals.
• Comply with regulatory requirements (BSA, FDCPA, TCPA, SCRA) and participate in training.

Skills

Verbal communication

Written communication

Conflict resolution

Active listening

Phone system experience

Computer skills

Typing skills

Skip tracing

FDCPA knowledge

TCPA/SCRA knowledge

Education

High School Diploma or GED

Job description

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Recovery Representative II

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:
$22.33 - $32.38

Scheduled Weekly Hours:

40

What You’ll Be Doing Responsible for resolving delinquency on vehicle loans where timely payments are not being received. Provide direct assistance to our Members by working with them to identify the true cause of non-payment in order to provide personalized options.

Position may focus on one or more of the functions described below (Charge-Off or Repossession).

Charge-Off Functions

• Work on charged-off loans through inbound/out-bound calls, written and electronic correspondence, and other approved methods.
• Responsible for working specialized queues for defaulted repayment plans.
• Work with our Members and 3rd parties to set up repayment plans, negotiate settlements, re-establish Membership services, and perform account maintenance in order to accurately reflect the approved arrangements.
• Review charged-off loans for possible collection agency placement. Partner with team and management to refer accounts for litigation review.
• Assist management and team with miscellaneous projects and reporting including 1099-C tax form filings, monthly audits, and collection agency placements.

Repossession Functions

• Works on delinquent vehicle loans through inbound/out-bound calls, written and electronic correspondence, and other approved methods.
• Responsible for working specialized queues for vehicle loans
• Reviews accounts to generate Final Demand Letters, Notices of Intent to Sell, and Deficiency Balance letters.
• Reviews accounts for repossession efforts and assists with reinstatement requirements
• Handles impounded vehicles and follows up as needed. This includes contacting tow yards and government agencies, negotiating fees, and handling Lien Objections and disposition paperwork
• Reviews, audits, and submits for approval vendor invoices
• Assists management and team with monthly audits and reports, as needed

Additional Job Functions

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required
• 1-3 years of prior related experience required

Knowledge, Skills, and Abilities

• Previous financial institution or credit union experience Preferred
• Knowledge of FDCPA, TCPA and SCRA
• Excellent verbal and written skills
• Conflict resolution and negotiation skills
• Active listening skills
• Experience with inbound/outbound phone system preferred
• Intermediate computer and typing skills
• Basic skip tracing skills

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring
At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.