Recovery Program Administrator

Community Health Programs, Inc.; Pittsfield (MA); On-site; USD 33,062 - 38,572; Full time

Job summary

A community health provider in Pittsfield is seeking a full-time Recovery Program Administrator. This role involves coordinating patient care, managing grant-related projects, and enhancing program outcomes through data tracking and quality improvement initiatives. The ideal candidate will have experience in healthcare and demonstrate strong organizational and communication skills. Bilingual candidates (English/Spanish) are encouraged to apply. The salary range is $24.00 – $28.00 per hour.

Qualifications

• 3+ years of experience in outpatient health care.
• Demonstrated success in case management and care coordination.
• Strong leadership and collaboration skills.

Responsibilities

• Manage case management, resource linkage, and patient engagement.
• Coordinate patient visits for medication treatment.
• Communicate with outside partners to ensure smooth transitions of care.

Skills

Communication

Organization

Time management

Team-oriented

Empathy

Cultural humility

Trauma-informed care principles

Familiarity with harm-reduction

Bilingual (English/Spanish)

Education

Associate degree or higher

Tools

EMR systems

Office software

Job description

About the Organization

Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. What’s truly unique to CHP is our broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children’s well-being. The region is a federally designated rural community and a Medically Underserved Population Area. Community Health Programs embraces its role as a nonprofit health care provider and community partner. We are a leader in the communities we serve by providing high quality healthcare, dental services, wellness education and family support services. CHP outreach provides free health screenings, insurance enrollment assistance as well as information so people can learn how to take better care of themselves and their families.

Position Overview

Salary Range: $24.00 – $28.00 per hour.

The Recovery Program Administrator position is contingent upon grant funds; employment will depend on the successful acquisition and continuation of the behavioral health grant. The Recovery Program Administrator ensures effective coordination, communication, and follow‑through across the CHP Recovery Team and CHP sites. This position combines patient care coordination, project administration, data tracking and input, and quality improvement to strengthen program delivery and outcomes. The ideal candidate is highly organized, mission‑driven, and able to manage time and balance multiple priorities in a fast‑paced environment.

Position Requirements

Essential Duties and Responsibilities

• Program Coordination
  • Manage administrative and coordination functions that enhance case management, resource linkage, and patient engagement.
  • Coordinate workflows within the CHP Recovery Team (primary care, counseling, psychiatry, MAT, recovery, crisis intervention) and with outside agencies to reduce barriers to care.
  • Track outcomes and identify gaps to support quality improvement in the program.
  • Liaise between the CHP Recovery Team and the ACO case management team around housing and critical needs support.
  • Collaborate with internal staff and community partners to improve patient access to essential services.
  • Foster teamwork, shared purpose, and coordinated patient care within the recovery program.
• Patient Care Coordination
  • Coordinate patient visits and scheduling for medication for addiction treatment (MAT).
  • Monitor controlled substance prescriptions and documentation requirements.
  • Ensure MAT treatment agreements and controlled substance agreements are completed and filed appropriately.
  • Track injectable medication orders from participating pharmacies.
  • Maintain compliance with all documentation and follow‑up protocols.
• Case Management and Care Coordination
  • Manage releases of information (ROIs) and external referrals for behavioral health and substance use disorder services.
  • Communicate with outside partners to support smooth transitions of care and timely information exchange.
  • Follow up on patient needs related to housing, insurance, or social determinants of health, in coordination with ACO/CHW case management and clinic management.
• Group Facilitation and Patient Engagement
  • Organize and support group sessions on recovery, mental health, and wellness topics.
  • Conduct outreach, recruitment, and attendance follow‑up for group programs.
  • Track participation and outcomes of group interventions.
• Data and Quality Management
  • Train in the federal RedCap portal for NOMS data, track completion of data entry, and assist with entry.
  • Oversee quarterly and six‑month reassessments required by the program grant.
  • Collect and monitor data related to patient engagement, outcomes, and quality.

Experience (Preferred but not required)

• At least 3 years’ experience in outpatient health care (primary care, behavioral health, or substance use treatment)
• Demonstrated success in case management, care coordination, or healthcare project work.
• Strong communication, organization, and time management skills
• Proficiency in EMR systems and office software
• Team‑oriented with proven leadership and collaboration skills
• Ability to engage patients with empathy, cultural humility, and trauma‑informed care principles
• Familiarity with harm‑reduction and recovery‑oriented approaches
• Bilingual (English/Spanish)

Education and Training

• Associate degree or higher, or equivalent work experience

License/Certification (Preferred but not required)

• Medical administration, medical assistant, or addiction studies training.

Physical Requirements

• View Administrative ADA requirements.

Full‑Time/Part‑Time

Full‑Time

Position

Recovery Program Administrator

Exempt/Non‑Exempt

Non‑Exempt

Location

MA, Pittsfield, CHP Neighborhood Health Center

Equal Employment Opportunity Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.