Recovery Outreach Case Manager

Mat-Su Health Services; Wasilla (AK); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Comprehensive benefits package

Supportive onboarding and mentorship

Job summary

Mat-Su Health Services is seeking a Recovery Outreach Case Manager in Wasilla, AK to lead outreach and engagement for the Positive Pathways Program. This role focuses on providing comprehensive case management for individuals affected by substance use disorders.

The ideal candidate will have a BA/BS in Social Work or a related field, with strong skills in communication, planning activities, and knowledge of treatment services. Competitive salary based on experience: $20.00–$22.00 hourly.

Qualifications

• 5 years of relevant work experience may substitute for education.
• Ability to communicate both orally and in writing.
• Knowledge of standard office equipment.

Responsibilities

• Provide trauma-informed case management services.
• Conduct community outreach and support participant engagement.
• Assist clients in accessing medical and behavioral health resources.

Skills

Communication

Program planning

Knowledge of substance use treatment

Education

BA/BS degree in Social Work or related field

Job description

Job Details

• Level: Experienced
• Job Location: Main Campus - Wasilla, AK 99654
• Position Type: Full Time
• Salary Range: $20.00 - $22.00 Hourly
• Job Shift: Day
• Job Category: Nonprofit - Social Services

Help people find their path to recovery. Build relationships. Create opportunities. Make a difference in your community every day.

Position Summary

The Recovery Outreach Case Manager serves as the primary outreach and engagement specialist for Mat‑Su Health Services’ Positive Pathways Program and related substance use disorder recovery initiatives. Under the supervision of the Rehabilitation Services Manager and in close collaboration with the SUD Integration Coordinator, the Recovery Outreach Case Manager provides trauma‑informed, recovery‑oriented case management services to individuals affected by substance use disorders and related social determinants of health. The role involves conducting community outreach, establishing rapport with individuals who may be hesitant to engage in treatment, and assisting participants in accessing medical, behavioral health, recovery support, housing, employment, and other community resources. Key duties include supporting participant engagement through recovery support groups, facilitating referrals and benefit applications, and promoting continued engagement in treatment and recovery services.

Compensation & Benefits

• Competitive salary based on experience ($20.00–$22.00 hourly)
• Comprehensive benefits package
• Supportive onboarding and mentorship

Questions You May Have

• What if I don’t have any experience? You’ll start at an entry wage ($20.00) and we will train you!

• What if I have 2–4 years of experience? You’ll be eligible to start at a higher wage!

• What if I have more than 4 years of experience? You’re eligible to start at the highest starting wage!

Essential Functions

• Requires compliance with MSHS’ compliance standards, including the Code of Conduct, Compliance Program, and policies and procedures.
• Maintains regular contact with psychiatric hospitals, jails, shelters, and other locations to identify and offer services and assist qualifying clients/families to obtain benefits and connect to services.
• Facilitates participant engagement before, during, and after recovery support groups by assisting with enrollment, resource navigation, referrals, benefit applications, appointment scheduling, and follow‑up services.
• Provides education regarding overdose prevention, naloxone administration, fentanyl test strips, safer substance use practices, and prevention of HIV, Hepatitis C, and other communicable diseases.
• Maintains accurate and timely documentation in the Electronic Health Record (EHR) and any required data tracking tools within the established time frame.
• Participates in treatment planning activities and monitors client progress toward identified recovery, treatment, and wellness goals in accordance with Division of Behavioral Health regulations and agency standards.
• Participates in interdisciplinary case reviews, quality improvement activities, care coordination meetings, and crisis response planning as appropriate to support client engagement and continuity of care.
• Conducts field‑based and on‑site outreach to high‑risk populations, including individuals experiencing homelessness, substance use disorders, and justice involvement, in coordination with the SDOH Care Manager.
• Builds trust with individuals through motivational interviewing, harm reduction education, and culturally responsive engagement.
• Provides linkage to care, including MOUD, primary care, behavioral health, housing, and recovery services.
• Supports participants in developing Wellness Recovery Action Plans (WRAPs) and conducts follow‑up contact within 72 hours of enrollment or referral to establish rapport, assess immediate needs, provide education, and facilitate connection to services.
• Tracks service utilization, client engagement, and health outcomes within the Positive Pathways grant requirements.
• Participates in biweekly interdisciplinary team meetings and contributes to collaborative treatment planning.
• Assists clients accessing public benefits and non‑clinical supports, including harm reduction supplies, transportation, hygiene, and food resources.
• Participates in professional development, including harm reduction and motivational interviewing training.
• Provides education about mental health and services to outside agencies and organizations as requested.
• Actively works to assure implementation of the values and principles of psychosocial rehabilitation.

Qualifications

Minimum Education and Experience

• BA/BS degree preferred in Social Work, Psychology, Human Services, or related field with some work experience.
• 5 years of relevant work experience may be substituted for education.
• Education & relevant work experience equivalent to 5 years may be considered.

Skills, Knowledge and Abilities

• Demonstrated ability to communicate effectively, both orally and in writing.
• Ability to independently plan, schedule and conduct program activities.
• Knowledge of standard office equipment including personal computer and standard word‑processing programs experience.

General

• Clear background check (subject to DHSS fingerprinted background check).
• Current driver’s license; clear driving record.
• Current tuberculosis screening test result.
• Current First Aid and CPR certifications. CPI (Nonviolent Crisis Intervention) certifications must be obtained when offered through the agency; may substitute current MANDT certificate for CPI.

Employment Practices

Mat Su Health Services, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mat Su Health Services, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Mat Su Health Services, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mat Su Health Services, Inc.’s employees to perform their job duties may result in discipline up to and including discharge.

MSHS is an Equal Opportunity institution and does not discriminate against any person in employment or in admission, treatment, or participation in its programs and benefits on the basis of race, color, national origin, creed, ability to speak English, disability, sex, age, or marital status.